Starting slideshow either in dropdown menus or using F5 key causes LibreOffice to crash. Have tested new presentation or opening existing one. dmesg reports "soffice.bin[1936]: segfault at 27ff000 ip 00007f2ff088086b sp 00007fff5e05c350 error 4 in libsdlo.so[7f2ff03d2000+6c1000]" System info: Linux Mint 13 (Maya) 64 bit. 00:02.0 VGA compatible controller: Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller (rev 09)
On pc Debian x86-64 with 3.6 branch updated today, I don't reproduce this problem. Could you try again after having renamed your LO directory profile? (mv ~/.config/libreoffice ~/.config/libreoffice_backup)
I seem to have same problem. Same steps as original poster, same symptoms. A common factor may be the Linux Mint distribution and (possibly) the MATE desktop environment. I tried Julien's suggestion of moving the LO directory profile. Made no difference. DMESG output after crash: soffice.bin[11531]: segfault at 84 ip 00007f882a11386d sp 00007fff4faf5710 error 4 in libgdk-x11-2.0.so.0.2400.10[7f882a0a4000+ad000] Also, running LO from command line "libreoffice3.6 --impress" has following terminal output after F5-induced crash: (soffice:12918): Gdk-CRITICAL **: IA__gdk_window_get_origin: assertion `GDK_IS_WINDOW (window)' failed (soffice:12918): Gdk-WARNING **: /build/buildd/gtk+2.0-2.24.10/gdk/x11/gdkdrawable-x11.c:952 drawable is not a pixmap or window (soffice:12918): Gdk-WARNING **: /build/buildd/gtk+2.0-2.24.10/gdk/x11/gdkdrawable-x11.c:952 drawable is not a pixmap or window System info: 1) LibreOffice Version 3.6.0.4 (Build ID: 932b512) 2) Linux 3.2.0-29-generic x86_64 3) Linux Mint 13 Maya, MATE desktop environment
Could you try to retrieve an useful backtrace? (see http://wiki.documentfoundation.org/BugReport#How_to_get_backtrace_.28on_Linux.29) Did you try with another env than MATE?
Created attachment 66124 [details] Backtrace output
Tried a few more things: 1) Reverted back to LO3.5.4 (default version in LM13 repo). Bug could not be reproduced in the earlier version. 2) Upgraded to LO version 3.6.0.2 from official LO ppa. Bug re-appeared. 3) Ran through instructions as per Julien's link. Backtrace output attached. Also, I tried a fresh install of LM13-MATE on another partition with LO3.6.0.2. Could not reproduce bug in this environment.
simon: thank you for your feedback, put it at NEW.
@Julien - No worries. I'm happy to do more testing if required.
Created attachment 66250 [details] Impress backtrace
I have also attached my backtrace. I have tried different login environments (Gnome Classic and Gnome classic (no effects)) with the same results
simon, stucurtis: could you check if you lo-menubar installed? If yes could you uninstall it and test again?
lo-menubar was not installed. Also, there was no change in behaviour after installing, and then again after removing or reinstalling it.
No, I don't have that extension installed either
same bug here
(In reply to comment #13) > same bug here With which distrib+version?
Same bug - no presentations will 'play' Linux Mint 13 (64 bit): 3.2.0-31-generic Cinnamon 1.6 Libreoffice Version 3.6.0.1 (Build ID: 360m1(Build:101)) dmesg output: soffice.bin[1588]: segfault at 29 ip 00007f876e53a840 sp 00007fffdf3783e8 error 4 in libtllo.so[7f876e4f7000+8c000]
Also present in Ubuntu 12.04.1 LTS 3.2.0-31-generic 64 bit Same dmesg output... This problem makes Impress useless as you are unable to show presentations.
Thorsten: I couldn't reproduce this but several people could. Would you have some time to take a look?
Same bug here. Steps to reproduce: - Start Impress - Press F5 System info: Slackware Linux 13.1 i486 LibreOffice version 3.6.3.2 (Build ID: 58f22d5) dmesg says: soffice.bin[19551]: segfault at 50 ip b3375f2d sp bf9bb600 error 4 in libgdk-x11-2.0.so.0.1800.9[b3313000+90000] Console output: rolek@combineer:~$ /opt/libreoffice3.6/program/soffice (soffice:21886): Gdk-CRITICAL **: gdk_window_get_origin: assertion `GDK_IS_WINDOW (window)' failed (soffice:21886): Gdk-WARNING **: gdkdrawable-x11.c:952 drawable is not a pixmap or window (soffice:21886): Gdk-WARNING **: gdkdrawable-x11.c:952 drawable is not a pixmap or window Backtrace is attached. The main installer does not have the -dbg package though.
Created attachment 70001 [details] Impress backtrace Backtrace of Impress crash, LibreOffice version 3.6.3.2 (Build ID: 58f22d5) on Slackware 13.1 i486
Caolán: It's Impress so I thought about Thorsten according to http://wiki.documentfoundation.org/FindTheExpert but bts show vcl problem. Would you have some time to take a look? I think I can't reproduce this because I don't have same gtk version I suppose.
Just to know, what gtk versions are installed? For example on pc Debian x86-64 testing updated today, I've got: Source: gtk+2.0 Version: 2.24.10-2 I also got: Package: libgtk-3-0 Source: gtk+3.0 Version: 3.4.2-4 If you don't have libgtk-3-0, could you install it and give a new try? Caolán: it seems the same gdk_x11_window_set_user_time problem than https://bugs.freedesktop.org/show_bug.cgi?id=56583. Coincidence?
same here dmesg: [15397.073492] soffice.bin[8353]: segfault at 78000000d1 ip 00007fecaa670248 sp 00007fff015f8d00 error 4 in libsfxlo.so[7fecaa32f000+49f000] [15516.044007] soffice.bin[8402]: segfault at 8 ip 00007f6dbf204840 sp 00007ffff9e6de38 error 4 in libtllo.so[7f6dbf1c1000+8c000] uname Linux vaio 3.2.0-23-generic Mint 13 Cinnamon
Most of the backtraces end up in lcl_set_user_time() in the gtk3 backend - are you using distro builds, or vanilla TDF ones? And does the bug persist if you do an export SAL_USE_VCLPLUGIN=gtk in a shell before starting soffice from there?
Created attachment 84114 [details] Impress backtrace after: export SAL_USE_VCLPLUGIN=gtk
The backtrace above is from LibreOffice Impress crashing upon F5. It was working fine until today; then it started crashing instantly upon F5 even if the presentation was a newly-created blank one. This is after: export SAL_USE_VCLPLUGIN=gtk (as suggested) OS: Linux wombat 3.2.0-49-generic-pae #75-Ubuntu SMP Tue Jun 18 18:00:21 UTC 2013 i686 i686 i386 GNU/Linux LibreOffice PPA: http://ppa.launchpad.net/libreoffice/libreoffice-4-0/ubuntu precise main libreoffice package: Version: 1:4.0.4~rc2-0ubuntu1~precise1 xfce version: 4.8.0.3 (with a two-monitor configuration) NOT fixed by renaming away ~/.config/libreoffice libgtk-3-0 version: 3.4.2-0ubuntu0.5
Looks actually like a duplicate to bug 56583 then - can you try 4.0.5 RC1, that has it fixed, available here: http://www.libreoffice.org/download/pre-releases/ ?
*** This bug has been marked as a duplicate of bug 56583 ***
Not sure if this is related but I get crashes with impress giving a similar error around once per day but seemingly at random - not associated with F5 soffice.bin[6872]: segfault at 0 ip 00007eff9584f1e0 s00007fff93c5c740 error 4 in libsdlo.so[7eff955aa000+65a000] soffice.bin[13368]: segfault at 0 ip 00007f01966131e0 sp 00007fff5ce8da70 error 4 in libsdlo.so[7f019636e000+65a000] It seems to happen at random - there is a long freeze followed by a crash I'm running nvidia twinview
Can you please provide a test document so this can be tested against and subsequently be confirmed. If your document contains sensitive data, please clear that or replace it with random information. A step-by-step description of how to reproduce the issue is most helpful and will help to speed up the processing of this problem a lot. Does the problem persist with LO 4.1.3.2? Setting to NEEDINFO until more detail is provided. After providing the requested info, please reset this bug to UNCONFIRMED. Thanks :)
(This is an automated message.) This bug is not a MAB and in NEEDINFO, thus gradually adjusting priority to high. Please see the QA mailing list or the ESC call minutes for details.
ffs: I don't know if you still have these random bts with newer LO versions (last ones are 4.1.4 and 4.2.0). If it's the case, please submit a new bugreport since it's not sure at all it's the same problem. For the moment, I put back this one to RESOLVED/DUPLICATE *** This bug has been marked as a duplicate of bug 56583 ***