Bug 53583 - Helper tool collecting user configuration (User Profile)
Summary: Helper tool collecting user configuration (User Profile)
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
(earliest affected) rc
Hardware: All All
: medium enhancement
Assignee: Not Assigned
Keywords: topicUI
Depends on:
Reported: 2012-08-16 10:03 UTC by Petr Mladek
Modified: 2016-12-07 13:34 UTC (History)
6 users (show)

See Also:
Crash report or crash signature:


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Description Petr Mladek 2012-08-16 10:03:09 UTC

Comment 1 Petr Mladek 2012-08-16 10:14:03 UTC
The application sometimes does not start or does not work correctly because of a messed user configuration. Users could solve the problem by removing the old user configuration and starting with a fresh one. The bad think is that we lose the broken configuration and developers are on able to debug and fix the problem.

It would be better pack the problematic user configuration and attach it to the related bugreport.

It would be great to have a helper tool that could make it easier for users. It would have the following features:

      * find the used configuration; it is in hidden directories, so it is more 
        complicated for normal users
      * create single zip or tar.gz archive that can be attaches to the bug
      * remove sensitive information if any
      * add more information about the system if needed
Comment 2 Petr Mladek 2012-08-16 10:25:10 UTC
An easy script might be enough on Linux and maybe even on other platforms.

On Linux the user configuration directory is defined in /<system-installation-dir>/program/bootstraprc

The <system-installation-dir> can be found via the location where the script is called from. See /opt/libreoffice3.6/program/soffice script for inspiration.
Comment 3 Björn Michaelsen 2013-10-04 18:47:43 UTC
adding LibreOffice developer list as CC to unresolved EasyHacks for better visibility.

see e.g. http://nabble.documentfoundation.org/minutes-of-ESC-call-td4076214.html for details
Comment 4 Robinson Tryon (qubit) 2014-12-11 22:57:24 UTC
(In reply to Petr Mladek from comment #1)
> It would be better pack the problematic user configuration and attach it to
> the related bugreport.

To avoid verbiage on the bug report, I'm stubbing-in some notes and suggestions on the UserProfile page here:
Comment 5 Luuk 2014-12-12 19:40:20 UTC
A profile is attached to https://bugs.freedesktop.org/show_bug.cgi?id=87159
Comment 6 JasonJB 2015-10-21 20:24:13 UTC
Please help me i am not able to find the user profile on my libreoffice.
Comment 7 Petr Mladek 2015-10-22 09:47:49 UTC
I do not longer work on LibreOffice and do not have LibreOffice 5.0 around. But it used to be in $HOME/.config/libreoffice on Linux.

Also many default paths point to this directory. You might see them in Tools/Options.../LibreOffice/Paths.

If you want to be sure, stop LibreOffice, rename the directory, and start LibreOffice again. It should crate the sane direcotry with the default setting.
Comment 8 Robinson Tryon (qubit) 2015-12-14 07:04:03 UTC Comment hidden (obsolete)
Comment 9 Robinson Tryon (qubit) 2016-02-18 14:52:30 UTC Comment hidden (obsolete)
Comment 10 jani 2016-10-25 13:27:37 UTC
This is more a GSoC theme, and there are no mentor
Comment 12 Thorsten Behrens (allotropia) 2016-12-07 13:34:32 UTC
Link to 5.3 release notes: https://wiki.documentfoundation.org/ReleaseNotes/5.3#Safe_Mode