Bug 53690 - Crash on Open
Summary: Crash on Open
Status: RESOLVED DUPLICATE of bug 51252
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
3.6.0.4 release
Hardware: Other All
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2012-08-19 01:03 UTC by Steve Bradley
Modified: 2012-10-04 20:29 UTC (History)
3 users (show)

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Description Steve Bradley 2012-08-19 01:03:12 UTC 
Here's what happened when I installed, and attempted to run, LibreOffice 3.6.
I am running Win7 Home Premium, 4GRam, Intel processor T4400, 2.20 Ghz; Machine is Asus K50Ij Laptop.
I have installed this product twice, and attempted to open it the same number of times. Evidently others are not having the same problem, because it's still "up" and available for download.  

 Problem Event Name:	APPCRASH
  Application Name:	soffice.bin
  Application Version:	3.6.0.104
  Application Timestamp:	5012ee18
  Fault Module Name:	MSVCR90.dll
  Fault Module Version:	9.0.30729.6161
  Fault Module Timestamp:	4dace5b9
  Exception Code:	40000015
  Exception Offset:	0005beae
  OS Version:	6.1.7601.2.1.0.768.3
  Locale ID:	1033
  Additional Information 1:	da1d
  Additional Information 2:	da1ded6ec030c928f1fd6b1823bcd02d
  Additional Information 3:	41b4
  Additional Information 4:	41b4943b8cf2e97327d72b2da8a7828e

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Comment 1 bfoman (inactive) 2012-08-27 12:09:16 UTC 
Is this update or clean installation?
Comment 2 LVB 2012-10-02 13:41:28 UTC 
Сигнатура проблемы:
  Имя события проблемы:	BEX
  Имя приложения:	soffice.bin
  Версия приложения:	3.6.1.2
  Отметка времени приложения:	50340515
  Имя модуля с ошибкой:	MSVCR90.dll
  Версия модуля с ошибкой:	9.0.30729.6161
  Отметка времени модуля с ошибкой:	4dace5b9
  Смещение исключения:	0002e9f4
  Код исключения:	c0000417
  Данные исключения:	00000000
  Версия ОС:	6.1.7601.2.1.0.256.1
  Код языка:	1049
  Дополнительные сведения 1:	081a
  Дополнительные сведения 2:	081a1ce2df3f7565e0f94ff5100f09c5
  Дополнительные сведения 3:	e09b
  Дополнительные сведения 4:	e09b9e9d9fd9d12ccf54802257592f5c
Comment 3 Joel Madero 2012-10-03 17:54:52 UTC 
Marking as NEEDINFO. We need to know if this is a clean install or a upgrade. Also, have you tried backing up user settings and then deleting them so that LibO gets fresh config? If that corrects the problem then something strange is going on with your user settings which we'll have to track down and identify. Please reopen as UNCONFIRMED once you get the information requested posted. Thanks
Comment 4 bfoman (inactive) 2012-10-04 20:29:34 UTC 
Identical fault module/exception values - see https://bugs.freedesktop.org/show_bug.cgi?id=51252#c50.

*** This bug has been marked as a duplicate of bug 51252 ***