I am having problems upgrading LibreOffice 3.6.1 to 3.6.2. The operating system is Windows 7. The installation Wizard fails gives the following error message: The Following applications are using files that need to be updated by this setup. Close these applications and click retry to continual. Intel(R) Dynamic Application Loader Host Interface Service Intel(R) Management and Security Application User Notification Service. I have rebooted the PC and have uninstalled LibreOffice 3.6.1. The problem still persists. I can reinstall LibO_3.6.1_Win_x86_install_multi with no problems. I believe this is because it doesn't change any files. LibO_3.6.2_Win_x86_install_multi fails every-time. I also tried to downgrade to version 3.5.7. I get the same error. I got around the problem by temporarily stopping the two services, Control Panel – Administrative Tools - Services I checked to see if this error was previously reported to Bugzilla, I haven't found anything. But, I may have missed it. OS Windows 7 Home Premium 64 bit OS Hardware Intel(R) Celeron(R) CPUB820 1.7Ghz
I am having the same problem Fresh install of version 3.6.2 on a brand new computer, only Firefox and Thunderbird have been installed Windows 7 family premium 64 bit (French version) Intel i3-2370M
Same problem installing 3.5.7 (In case it is important I am attempting to install UK English version of Libre Office on Windows 7 Family Premium 64bit (French). Never had this problem before with earlier versions.
Workaround exists, so I lower severity a bit. It still needs investigation why this 3rd party program has conflict with LibreOffice.
Hello Bret, *, have you tested it with a newer version of LO than 3.6.2.2? Is this bug solved there? And what is this "Intel(R) Dynamic Application Loader Host Interface Service Intel(R) Management and Security Application User Notification Service."? Something like a firewall? Was installed before LO? Sorry for the inconvenience Thomas.
I am sorry, I wasn't aware that this is an active issue yet. I will endeavor to answer your questions. "Have you tested it with a newer version of LO than 3.6.2.2? Is this bug solved there?" I have been regularly upgrading Libre Office since then. My current version is Version 3.6.6.2 (Build ID: f969faf). I have had experienced no problems upgrading LO since 3.6.3.? It is my guess that the problem is resolved. "And what is this "Intel(R) Dynamic Application Loader Host Interface Service Intel(R) Management and Security Application User Notification Service."? Something like a firewall? Was installed before LO?" I don't know what the "Intel(R) Dynamic Application Loader Host Interface Service Intel(R) Management and Security Application User Notification Service" does. Yes, it was factory installed when I bought the computer. I was able to install LO 3.6.1.? with no problems. I had to temporarily disable the service to install 3.6.2.?. I have experienced no conflict with the service and later releases of LO since.
Hello Bret, *, thank you for your answer (you don't need to send me a private message ... ;) ) I am not reading here every hour, but have a look through my commented bugs every now and then ... ;) Due to your comment 5, I will close this bug as "Works for me" Thanks again for reporting this bug and answering my question Thomas.
This problem occurred for me today when I tried to install LO 4.1.0.4 on a new Lenovo desktop computer. I think the work-around is difficult to follow and this should be viewed as a bug and fixed.
Created attachment 83978 [details] Dialog box showing the problem This dialog shows the problem that occurs.
*** Bug 78708 has been marked as a duplicate of this bug. ***
Never confirmed by QA - moving to UNCONFIRMED to get them to confirm. Thanks
(In reply to Alan Mead from comment #8) > Created attachment 83978 [details] > Dialog box showing the problem > > This dialog shows the problem that occurs. Alan: Are you also running Win7? Chris/Bret: Are you using Lenovo computers as well? (and are you using the factory installation, or did you install the OS yourself?)
It has been a few years since I experienced the problem. At the time I was using the factory installed Windows 7 on a Gateway NE56R13u Laptop.
(In reply to Robinson Tryon (qubit) from comment #11) > (In reply to Alan Mead from comment #8) > > Created attachment 83978 [details] > > Dialog box showing the problem > > > > This dialog shows the problem that occurs. > > Alan: Are you also running Win7? > > Chris/Bret: Are you using Lenovo computers as well? (and are you using the > factory installation, or did you install the OS yourself?) Robinson It has been a few years since I experienced the problem. At the time I was using the factory installed Windows 7 on a Gateway NE56R13u Laptop.
(In reply to Bret Gehring from comment #12) > It has been a few years since I experienced the problem. At the time I was > using the factory installed Windows 7 on a Gateway NE56R13u Laptop. Thanks. Alan: Please let us know about the version of Windows you used for testing.
Dear Bug Submitter, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INVALID due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/FDO/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team This NEEDINFO message was generated on: 2015-07-18
Dear Bug Submitter, Please read this message in its entirety before proceeding. Your bug report is being closed as INVALID due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of FDO Message generated on: 2015-09-03