Bug 58853 - Printer administration paper size
Summary: Printer administration paper size
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
(earliest affected) release
Hardware: Other Linux (All)
: medium normal
Assignee: Not Assigned
Whiteboard: BSA
Depends on:
Reported: 2012-12-29 09:54 UTC by p_kongstad
Modified: 2014-08-04 16:15 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:

Picture of the selection (21.60 KB, image/png)
2013-06-21 13:17 UTC, p_kongstad

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Description p_kongstad 2012-12-29 09:54:29 UTC
Problem description: 

The printer in my system is having the paper size A4. Properties from the printer driver is A4 and CUPS reports the same. The application 'Printer Administration' in Libreoffice is reporting this as letter. When I change for A4, pressing ok and then reopening the properties this is back to letter format.

Current behavior:

Always reported as letter

Expected behavior:

That this option would be updated with your choice of paper size.
Operating System: Ubuntu
Version: release
Comment 1 p_kongstad 2013-06-15 11:39:34 UTC
Can be reproduced Version (Build ID: 9e9821abd0ffdbc09cd8c52eaa574fa09eb08f2)
Comment 2 Joel Madero 2013-06-20 19:40:44 UTC
Almost positive this is a duplicate of bug 61186, marking as such - you should see a fix in the upcoming 4.1 release

If this is not a duplicate please explain further on how we can see the problem - I assume Printer Administration refers to File -> Print dialog.

*** This bug has been marked as a duplicate of bug 61186 ***
Comment 3 p_kongstad 2013-06-21 13:17:17 UTC
Created attachment 81166 [details]
Picture of the selection
Comment 4 p_kongstad 2013-06-21 13:18:19 UTC
Hi, I have further investigated the issue.

This is NOT the 'file / print dialog'.

The program is called Printer Administration and is installed as part of the debian menu.

I have retested in and 4.1. It seems like that only A4 is returning the value to letter. That means the other values are accepted. But I think, that this part of libreoffice should accept the value A4 and not default it to letter format.
Comment 5 Joel Madero 2013-06-21 14:41:47 UTC
Marking as UNCONFIRMED again - REOPENED is only if the bug is assigned and set to FIXED.

Thanks for additional info
Comment 6 Owen Genat (retired) 2013-12-21 10:02:00 UTC
According to this AskLO thread:


... the paper size may be dependent on the locale. What does Tools > Options > Language Settings > Languages > Language of > Locale setting indicate? What is the typical paper size for the indicated locale?
Comment 7 Joel Madero 2013-12-21 19:01:11 UTC
I vaguely remember something very similar coming across my desk but I'll have to dig around to look for it. For now, marking as NEEDINFO as we need an answer to Owen's questions.

Once you let us know what locale is being used and what the default should be mark as UNCONFIRMED and we'll continue poking. If I find that other bug I'll put it in "see also" or perhaps it is a duplicate of this one. 

Comment 8 QA Administrators 2014-07-08 17:29:22 UTC
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INVALID due to lack of needed information.

For more information about our NEEDINFO policy please read the wiki located here: 

If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed.

Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team
Comment 9 QA Administrators 2014-08-04 16:15:24 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INVALID due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided):

a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. 
Please do not:
a) respond via email 
b) update the version field in the bug or any of the other details on the top section of FDO