Bug 59574 - Enhancements for the LibreOffice Download Page
Summary: Enhancements for the LibreOffice Download Page
Status: RESOLVED FIXED
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: WWW (show other bugs)
Version:
(earliest affected)
unspecified
Hardware: Other All
: medium enhancement
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2013-01-18 22:36 UTC by Harald Koester
Modified: 2014-06-25 08:14 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


Attachments
Mock-up for LibreOffic download website (185.59 KB, application/vnd.oasis.opendocument.graphics)
2013-01-18 22:36 UTC, Harald Koester
Details
Mockup for LibreOffice download website (184.77 KB, application/vnd.oasis.opendocument.graphics)
2013-01-18 22:38 UTC, Harald Koester
Details
Mock-up for LibreOffice download website (183.58 KB, application/vnd.oasis.opendocument.graphics)
2013-01-18 22:40 UTC, Harald Koester
Details
Mock-up for LibreOffice download website (185.06 KB, application/vnd.oasis.opendocument.graphics)
2013-01-18 22:41 UTC, Harald Koester
Details
Mock-up for LibreOffice download website (Mockup DL 1.dwg) (185.59 KB, application/vnd.oasis.opendocument.graphics)
2013-01-18 22:45 UTC, Harald Koester
Details
Mock-up for LibreOffice download website (Mockup DL 2.odg) (184.77 KB, application/vnd.oasis.opendocument.graphics)
2013-01-18 22:47 UTC, Harald Koester
Details
Mock-up for LibreOffice download website (Mockup DL 2.odg) (184.77 KB, application/vnd.oasis.opendocument.graphics)
2013-01-18 22:50 UTC, Harald Koester
Details
Mock-up for LibreOffice download website (Mockup DL 3.odg) (183.58 KB, application/vnd.oasis.opendocument.graphics)
2013-01-18 22:51 UTC, Harald Koester
Details
Mock-up for LibreOffice download website (Mockup DL 4.odg) (185.06 KB, application/vnd.oasis.opendocument.graphics)
2013-01-18 22:53 UTC, Harald Koester
Details
Mock-up 1 in png format (246.58 KB, image/png)
2013-04-11 12:46 UTC, Harald Koester
Details
Mock-up 2 in png Format (238.06 KB, image/png)
2013-04-11 12:49 UTC, Harald Koester
Details
Mock-up 3 in png format (273.28 KB, image/png)
2013-04-11 12:51 UTC, Harald Koester
Details
Mock-up 4 in png format (292.06 KB, image/png)
2013-04-11 12:52 UTC, Harald Koester
Details

Note You need to log in before you can comment on or make changes to this bug.
Description Harald Koester 2013-01-18 22:36:32 UTC
Created attachment 73257 [details]
Mock-up for LibreOffic download website

There are 4 attached mock-ups in order to get an impression of the proposed enhancements in this report.

-------------------

[A] Some months ago a user complaints about the LibreOffice download page (https://www.libreoffice.org/download/) on the German discuss mailing list. He wrongly downloaded the BitTorrent download file (… .msi.torrent) and not the standard file (.. .msi) for the Windows installation. So the installation failed. 

The reason for this problem is an unclear display of the green download button. I would expect that I can click somewhere on this button and the download starts. But I have to click on “Main installer”. A user normally does not expect that there are three links (Main installer, Torrent, Info) inside the download button.

Furthermore the link “Info” inside the download button is misleading. I would expect more informations about LibreOffice or how to install LibreOffice. But what do I get? A list of hashes and mirror servers in English and not in my own language. To my opinion a normal user does not understand these lists and can't do anything with it.

Proposal in order to avoid the mentioned problems (see also attached file “Mockup DL 1.odg”): 

[1] Additional buttons for BitTorrent download. Name buttons with “Standard Download” and “BitTorrent Download”.
[2] Clicking somewhere on the buttons starts the download.
[3] Insert a link “More download informations” or “Download Hints” or similar to the download page (not in the download buttons!). On the page linked to, it should be first described (in different languages on different pages) how hashes and mirrors can be used. The links to the hash and mirror list should be inserted on the linked page.

--------------------

[B] Some other discussion points and proposals according the download page (see also “Mockup DL 1.odg”):

[1] To my opinion this page is directed primarily towards users and not towards developers. So the downloads of the SDK and the source code should be moved to the developers site (https://www.libreoffice.org/developers-2/). I'm sure a developer who seriously wants to participate will find them. The links under “Handy resources” then can be moved to the free place.

[2] Rename heading “Packages” to “Other Download Packages”. For a user this makes more clear, that the downloads below are alternatives and are not needed additionally. 

[3] Insert a link to the extensions and templates site (http://extensions.libreoffice.org) with a short explanation on the download page.

[4] Insert a link to the “Get Help” page (https://www.libreoffice.org/get-help).

[5] Provide a link to the installation instruction (https://www.libreoffice.org/get-help/installation).

[6] In order to do not clutter up the download site to much, the donation hint could be removed. Possibly it is better to display a donation dialogue at the end of the LibreOffice installation. With such a proceeding you can also reach people who get their LibreOffice from other sources than the download page. (Hint is not removed from mock-ups yet.)

---------------------

[C] Another design possibility: The BitTorrent download buttons can be placed below the heading “Other Download Packages” (see attached file “Mockup DL 2.dwg”)

----------------------

[D] In the past there have been some discussions in order to improve the download site according different versions of LibreOffice. Especially if a version is still in the early adopter phase users complained about problems. See: 
(https://wiki.documentfoundation.org/Design/Whiteboards/Download_Page)
(https://wiki.documentfoundation.org/File:LibOReleaseLifecycle.png)
(German site: https://wiki.documentfoundation.org/DE/LODownload)

It seemed to me, that this is also the reason, that some localisation teams still offer 2 LibreOffice versions on their download page (e.g. see Arabic, French, Italian, Russian or Turkish download sites)

In “Mockup DL 3.dwg” I attached a design proposal in order to solve this problem. In this proposal the download buttons for the recommended version are big and the colour is green (indicates “Good Choice.”) whereas the buttons for the early adopter version is small and the colour is yellow (indicates “Be careful!”). 

Both, size and colour, support the intention to guide a user straight to the right version for her/him:
(1) A user who is unaware the release scheme and not interested in other versions will usually take the direct way to the recommended version. 
(2) A user who is unaware the release scheme but is interested in new versions or new features is guided to the release note link of the early adopter version and after reading she/he can decide.
(3) And a user who is aware the scheme is able to download the early adopter version at once.

“Mockup DL 4.dwg” is a variation of “Mockup DL 3.dwg”. In “Mockup DL 4” besides the recommended LibreOffice version two additional versions, a long term support (LTS) version and a release candidate, are offered. Just an impression how it may look like if you like to offer 3 different versions.
Comment 1 Harald Koester 2013-01-18 22:38:27 UTC
Created attachment 73258 [details]
Mockup for LibreOffice download website
Comment 2 Harald Koester 2013-01-18 22:40:03 UTC
Created attachment 73259 [details]
Mock-up for LibreOffice download website
Comment 3 Harald Koester 2013-01-18 22:41:02 UTC
Created attachment 73260 [details]
Mock-up for LibreOffice download website
Comment 4 Harald Koester 2013-01-18 22:45:12 UTC
Created attachment 73261 [details]
Mock-up for LibreOffice download website (Mockup DL 1.dwg)

Sorry for confusion according attachments.
Comment 5 Harald Koester 2013-01-18 22:47:21 UTC
Created attachment 73262 [details]
Mock-up for LibreOffice download website (Mockup DL 2.odg)
Comment 6 Harald Koester 2013-01-18 22:50:06 UTC
Created attachment 73263 [details]
Mock-up for LibreOffice download website (Mockup DL 2.odg)
Comment 7 Harald Koester 2013-01-18 22:51:40 UTC
Created attachment 73264 [details]
Mock-up for LibreOffice download website (Mockup DL 3.odg)
Comment 8 Harald Koester 2013-01-18 22:53:23 UTC
Created attachment 73265 [details]
Mock-up for LibreOffice download website (Mockup DL 4.odg)
Comment 9 Daniel Armando Rodriguez 2013-01-19 01:34:05 UTC
2013/1/18 Immanuel Giulea <giulea.immanuel@gmail.com>
>
> The attachments are not readable/viewable.
> All I get is foreign characters.
>
>
> On Fri, Jan 18, 2013 at 5:36 PM, <bugzilla-daemon@freedesktop.org> wrote:
>
> > https://bugs.freedesktop.org/show_bug.cgi?id=59574
> >
> >           Priority: medium
> >             Bug ID: 59574
> >                 CC: website@global.libreoffice.org
> >           Assignee: libreoffice-bugs@lists.freedesktop.org
> >            Summary: Enhancements for the LibreOffice Download Page
> >           Severity: normal
> >     Classification: Unclassified
> >                 OS: All
> >           Reporter: harald-koester@htp-tel.de
> >           Hardware: Other
> >             Status: UNCONFIRMED
> >            Version: unspecified
> >          Component: WWW
> >            Product: LibreOffice
> >
> > Created attachment 73257 [details]
> >   --> https://bugs.freedesktop.org/attachment.cgi?id=73257&action=edit
> > Mock-up for LibreOffic download website
> >
> > There are 4 attached mock-ups in order to get an impression of the
proposed
> > enhancements in this report.
> >
> > -------------------
> >
> > [A] Some months ago a user complaints about the LibreOffice download
page
> > (https://www.libreoffice.org/download/) on the German discuss mailing
> > list. He
> > wrongly downloaded the BitTorrent download file (… .msi.torrent) and not
> > the
> > standard file (.. .msi) for the Windows installation. So the
installation
> > failed.
> >
> > The reason for this problem is an unclear display of the green download
> > button.
> > I would expect that I can click somewhere on this button and the
download
> > starts. But I have to click on “Main installer”. A user normally does
not
> > expect that there are three links (Main installer, Torrent, Info) inside
> > the
> > download button.
> >
> > Furthermore the link “Info” inside the download button is misleading. I
> > would
> > expect more informations about LibreOffice or how to install
LibreOffice.
> > But
> > what do I get? A list of hashes and mirror servers in English and not in
> > my own
> > language. To my opinion a normal user does not understand these lists
and
> > can't
> > do anything with it.
> >
> > Proposal in order to avoid the mentioned problems (see also attached
file
> > “Mockup DL 1.odg”):
> >
> > [1] Additional buttons for BitTorrent download. Name buttons with
“Standard
> > Download” and “BitTorrent Download”.
> > [2] Clicking somewhere on the buttons starts the download.
> > [3] Insert a link “More download informations” or “Download Hints” or
> > similar
> > to the download page (not in the download buttons!). On the page linked
> > to, it
> > should be first described (in different languages on different pages)
how
> > hashes and mirrors can be used. The links to the hash and mirror list
> > should be
> > inserted on the linked page.
> >
> > --------------------
> >
> > [B] Some other discussion points and proposals according the download
page
> > (see
> > also “Mockup DL 1.odg”):
> >
> > [1] To my opinion this page is directed primarily towards users and not
> > towards
> > developers. So the downloads of the SDK and the source code should be
> > moved to
> > the developers site (https://www.libreoffice.org/developers-2/). I'm
sure
> > a
> > developer who seriously wants to participate will find them. The links
> > under
> > “Handy resources” then can be moved to the free place.
> >
> > [2] Rename heading “Packages” to “Other Download Packages”. For a user
this
> > makes more clear, that the downloads below are alternatives and are not
> > needed
> > additionally.
> >
> > [3] Insert a link to the extensions and templates site
> > (http://extensions.libreoffice.org) with a short explanation on the
> > download
> > page.
> >
> > [4] Insert a link to the “Get Help” page
> > (https://www.libreoffice.org/get-help).
> >
> > [5] Provide a link to the installation instruction
> > (https://www.libreoffice.org/get-help/installation).
> >
> > [6] In order to do not clutter up the download site to much, the
donation
> > hint
> > could be removed. Possibly it is better to display a donation dialogue
at
> > the
> > end of the LibreOffice installation. With such a proceeding you can also
> > reach
> > people who get their LibreOffice from other sources than the download
page.
> > (Hint is not removed from mock-ups yet.)
> >
> > ---------------------
> >
> > [C] Another design possibility: The BitTorrent download buttons can be
> > placed
> > below the heading “Other Download Packages” (see attached file “Mockup
DL
> > 2.dwg”)
> >
> > ----------------------
> >
> > [D] In the past there have been some discussions in order to improve the
> > download site according different versions of LibreOffice. Especially
if a
> > version is still in the early adopter phase users complained about
> > problems.
> > See:
> > (https://wiki.documentfoundation.org/Design/Whiteboards/Download_Page)
> > (https://wiki.documentfoundation.org/File:LibOReleaseLifecycle.png)
> > (German site: https://wiki.documentfoundation.org/DE/LODownload)
> >
> > It seemed to me, that this is also the reason, that some localisation
teams
> > still offer 2 LibreOffice versions on their download page (e.g. see
Arabic,
> > French, Italian, Russian or Turkish download sites)
> >
> > In “Mockup DL 3.dwg” I attached a design proposal in order to solve this
> > problem. In this proposal the download buttons for the recommended
version
> > are
> > big and the colour is green (indicates “Good Choice.”) whereas the
buttons
> > for
> > the early adopter version is small and the colour is yellow (indicates
“Be
> > careful!”).
> >
> > Both, size and colour, support the intention to guide a user straight to
> > the
> > right version for her/him:
> > (1) A user who is unaware the release scheme and not interested in other
> > versions will usually take the direct way to the recommended version.
> > (2) A user who is unaware the release scheme but is interested in new
> > versions
> > or new features is guided to the release note link of the early adopter
> > version
> > and after reading she/he can decide.
> > (3) And a user who is aware the scheme is able to download the early
> > adopter
> > version at once.
> >
> > “Mockup DL 4.dwg” is a variation of “Mockup DL 3.dwg”. In “Mockup DL 4”
> > besides
> > the recommended LibreOffice version two additional versions, a long term
> > support (LTS) version and a release candidate, are offered. Just an
> > impression
> > how it may look like if you like to offer 3 different versions.
> >
> > --
> > You are receiving this mail because:
> > You are on the CC list for the bug.
> >
> > --
> > Unsubscribe instructions: E-mail to website+help@global.libreoffice.org
> > Problems?
> > http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/
> > Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette
> > List archive: http://listarchives.libreoffice.org/global/website/
> > All messages sent to this list will be publicly archived and cannot be
> > deleted

If you save all that 'strange symbols' from this url
https://bugs.freedesktop.org/attachment.cgi?id=73257
will get a draw file.




--~--~---------~--~----~------------~-------~--~----~
Escuelas Libres :: Porque la educación es mucho mejor cuando es libre
www.escuelaslibres.org.ar
---
LiberTICs Cooperativa Ltda.
www.libertics.com.ar
---
Para entrenar, cualquier programa sirve. Para educar, sólo Software Libre.
(Federico Heinz)
---
Comment 10 Marc Pare 2013-01-19 22:25:26 UTC
Thanks for all of these mockups. IMO, we could already implement some of your suggestions. However, the suggestions touch a lot on the philophy behind the downsload area, is it for user use only or for developer. This is where we are still at a point where the debate is still ongoing.

IMO, the download page is a very busy area, and, I am sure that, if we were to look at the metrics, the majority of people who use this pages are users. So, by that, I would say that the download page should be directed towards the use of "users".

I agree also that the developer sections on the download page could easily be moved to the dev section of the site, and also agree, that any dedicated dev would/could find the location to download any files necessary for her/his work.

So, if we were to do this, we could easily include all of the 2 columns below the download button that you show on mockup #1.

As for the extra buttons, I do not agree to this for the main site. I believe that we should only have one button, but, as you say, it is not clear. Perhaps instead we should have the download button, with 3 distinct links -- there is enough space to do the following:

Main Installer -- 180 MB
(LibreOffice Server / Bit Torrent / Other LibreOffice Servers /

LibreOffice built-in help -- 9 MB
(LibreOffice Server / Bit Torrent / Other LibreOffice Servers /


Along with the suggestions of your first mockup, this would work well and perhaps lead to fewer mis-guided downloads. The most important of all of this, is that we could implement this right now, without delay.

==================
As for the nl download pages, I agree, there may be a need for a 2-button system if the nl-teams find confusion over the latest version and the supported version. I especially like the way the FR team does their download page http://fr.libreoffice.org/telecharger/ The information is all there on the page, especially information on the use of Java (which hopefully will disappear when we completely obsolete the use of java with our suite).

Cheers,

Marc
Comment 11 Marc Pare 2013-01-19 22:33:41 UTC
Now that I think of it, I am not sure if this proposal should really be a bug submission, but more of a discussion on the website list with the website team. The proposal that are suggested are not of the function of the button itself, but more a re-arranging the page, so that it is more functional. This, IMO, is something that should be taken up with the website team rather than the dev team.

Should we move the discussion there?

Marc
Comment 12 Olav Dahlum 2013-01-22 17:15:21 UTC
Let's follow the KISS principle. The current download page are too cluttered with unnecessary junk confusing people, and a separation of links targeted at end users and contributors should have been implemented in the first place. End users are completely uninterested in SDK's or source code, so it makes no sense to have it there. In regard of AppUp, PortableApps, DVD images etc, we can have that, but more discretely in something like "Did you know that…" on the opposite side of the actual download links. We should also bring back the easy pull down menu's if the geolocation fails, and especially because this "solution" is horrible: https://www.libreoffice.org/download/?nodetect. You might also want to look at phasing out SilverStripe CMS due to its severe limitations, as it really don't deliver what we expect from a CMS. Let's have a fresh and modern web site to showcase, and not something that looks like it was put together in a hurry for emergency reasons.
Comment 13 Robinson Tryon (qubit) 2013-04-07 20:43:19 UTC
(In reply to comment #0)
> 
> [A] Some months ago a user complaints about the LibreOffice download page
> (https://www.libreoffice.org/download/) on the German discuss mailing list.
> He wrongly downloaded the BitTorrent download file (… .msi.torrent) and not
> the standard file (.. .msi) for the Windows installation. So the
> installation failed. 
> 
> The reason for this problem is an unclear display of the green download
> button. I would expect that I can click somewhere on this button and the
> download starts. But I have to click on “Main installer”. A user normally
> does not expect that there are three links (Main installer, Torrent, Info)
> inside the download button.

Agree.

A user on the Ask site was confused by the Download layout and believed that he had to use bittorrent to download LibreOffice:

http://ask.libreoffice.org/en/question/15675/test-number-for-2x-in-calc/?answer=15763#post-id-15763

@rcw writes:
"The new LibreOffice download seemed to require Torrent if I didn't want to build my own downloader."

I think the Download page/button definitely needs an update for usability.
Comment 14 Robinson Tryon (qubit) 2013-04-07 20:49:41 UTC
@Harald Koester,

Could you please upload a web-friendly (png/svg/etc..) version of the mockups? (Feel free to put them all in one document, if you like). At least for me, that would make it easier for me to glance at how these would look.

Thanks!
Comment 15 Harald Koester 2013-04-11 12:46:42 UTC
Created attachment 77803 [details]
Mock-up 1 in png format
Comment 16 Harald Koester 2013-04-11 12:49:24 UTC
Created attachment 77804 [details]
Mock-up 2 in png Format
Comment 17 Harald Koester 2013-04-11 12:51:00 UTC
Created attachment 77805 [details]
Mock-up 3 in png format
Comment 18 Harald Koester 2013-04-11 12:52:16 UTC
Created attachment 77807 [details]
Mock-up 4 in png format
Comment 19 Harald Koester 2013-04-11 12:53:35 UTC
(In reply to comment #14)

> Could you please upload a web-friendly (png/svg/etc..) version of the
> mockups? 

Done.
Comment 20 Jorendc 2014-06-24 20:17:57 UTC
Looks to me this bug can be closed due the newly designed website?

Can we close this bug?

Kind regards,
Joren
Comment 21 Harald Koester 2014-06-25 08:14:38 UTC
Done.