Bug 60390 - FILEOPEN: Cannot open particular document
Summary: FILEOPEN: Cannot open particular document
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
(earliest affected) release
Hardware: x86-64 (AMD64) All
: medium normal
Assignee: Not Assigned
Whiteboard: BSA
Depends on:
Reported: 2013-02-07 02:48 UTC by webofht-libreofficebugs002
Modified: 2014-02-02 01:52 UTC (History)
4 users (show)

See Also:
Crash report or crash signature:
Regression By:

screen capture of soffice.bin showing active modules (50.54 KB, image/png)
2013-02-11 21:06 UTC, V Stuart Foote
two slices of the stalled stack, the msvcr71.dll all from Java jre6 bin (8.66 KB, text/plain)
2013-02-11 21:07 UTC, V Stuart Foote

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Description webofht-libreofficebugs002 2013-02-07 02:48:22 UTC
Problem description: Cannot open a particular file in LibreOffice and

Steps to reproduce:
1. The operating system used is Linux debian 2.6.32-5-686 #1 SMP Sun Sep 23 09:49:36 UTC 2012 i686 GNU/Linux.
2. The LibreOffice versions involved are:
- LibreOffice Version (Build ID: 2ef5aff) (LO3.6.4.3)
- LibreOffice Version (Build ID: 7545bee9c2a0782548772a21bc84a9dcc583b89) (LO4.0.0.3)
3. The particular file is:


4. Its file size is 692.5 KB.

5. File -> Open -> (that document)

6. Cannot open this file within 40 seconds.

Current behavior:  LO3.6.4.3 and LO4.0.0.3 cannot open a particular file.

Expected behavior:  LO3.6.4.3 and LO4.0.0.3 should open the particular file in a few seconds.

C. H. D.

Operating System: Debian
Version: release
Comment 1 webofht-libreofficebugs002 2013-02-11 03:30:40 UTC
Still cannot open the file.

$ cat /opt/libreoffice4.0/program/versionrc 
UpdateUserAgent=<PRODUCT> (${buildid}; ${_OS}; ${_ARCH}; BundledLanguages=${AllLanguages})
Vendor=The Document Foundation
Comment 2 V Stuart Foote 2013-02-11 06:08:13 UTC
Also, confirm that ref file will not open in Windows build of LibreOffice 4.0.0 rc3. But on same system it will open in Office 2007 with no issue. And interestingly will also open in an Apache OpenOffice Dev 4.0 build (r1441343).

So something in this .DOC MS Office 97-2003 formated file is now being mishandled by LibO. Changning to NEEDINFO as devs are going to need log details of what is causing the hang up.
Comment 3 V Stuart Foote 2013-02-11 06:10:00 UTC
adjusting platform since issue appearing on both Windows x86 and Linux platforms.
Comment 4 declan_moriarty 2013-02-11 11:34:52 UTC
Confirm happens on MAC OS X 10.6.8 on 2009 Mac with 4Gb RAM. Using LibO 4.0.0. latest release.
Comment 5 Joel Madero 2013-02-11 20:08:04 UTC
This shouldn't be in NEEDINFO, we usually don't put a bug in NEEDINFO for a log only for things like an attachment missing or reproducible steps. I've seen two people confirm this on the mailing list so going to mark as NEW.
Comment 6 V Stuart Foote 2013-02-11 21:06:21 UTC
Created attachment 74652 [details]
screen capture of soffice.bin showing active modules
Comment 7 V Stuart Foote 2013-02-11 21:07:54 UTC
Created attachment 74653 [details]
two slices of the stalled stack, the msvcr71.dll all from Java jre6 bin
Comment 8 tommy27 2013-07-03 19:09:24 UTC
confirming issue using LibO on Win7 Pro 64bit
Comment 9 webofht-libreofficebugs002 2014-02-02 01:50:39 UTC
With LibreOffice Version: (Build ID: 05dceb5d363845f2cf968344d7adab8dcfb2ba71), I open this file in less than five seconds.

Please close this issue. Thanks.
Comment 10 Joel Madero 2014-02-02 01:52:02 UTC
Thanks for the update :)