Installing LO 3.6.5 or 4.0.0.3 causing error 2755. I have narrowed it down to something related to System Restore in Windows. If System Restore is completely disabled, the error happens immediately when the installer goes to create a restore point. If System Restore is enabled, it will error out after a few seconds. I do have a log file from the install. The command given was this: msiexec /i LibreOffice_4.0.0_Win_x86.msi /l*vx LO.log Relevant data from log file: SI (s) (EC:04) [12:32:44:555]: Calling SRSetRestorePoint API. dwRestorePtType: 0, dwEventType: 102, llSequenceNumber: 0, szDescription: "Installed LibreOffice 4.0.0.3". MSI (s) (EC:04) [12:32:48:402]: The call to SRSetRestorePoint API succeeded. Returned status: 0, llSequenceNumber: 279. MSI (s) (EC:04) [12:32:48:406]: Note: 1: 1309 2: 5 3: C:\Users\Mike\Desktop\LibreOffice_4.0.0_Win_x86.msi DEBUG: Error 2835: The control ErrorIcon was not found on dialog SetupError Internal Error 2835. ErrorIcon, SetupError The system cannot open the device or file specified. MSI (s) (EC:04) [12:32:57:952]: Note: 1: 1309 2: 5 3: C:\Users\Mike\Desktop\LibreOffice_4.0.0_Win_x86.msi DEBUG: Error 2835: The control ErrorIcon was not found on dialog SetupError Internal Error 2835. ErrorIcon, SetupError The system cannot open the device or file specified. MSI (s) (EC:34) [12:32:58:690]: I/O on thread 4328 could not be cancelled. Error: 1168 MSI (s) (EC:34) [12:32:58:691]: I/O on thread 2852 could not be cancelled. Error: 1168 MSI (s) (EC:34) [12:32:58:691]: I/O on thread 7344 could not be cancelled. Error: 1168 MSI (s) (EC:34) [12:32:58:691]: I/O on thread 7916 could not be cancelled. Error: 1168 MSI (s) (EC:34) [12:32:58:691]: I/O on thread 828 could not be cancelled. Error: 1168 MSI (s) (EC:34) [12:32:58:691]: I/O on thread 1284 could not be cancelled. Error: 1168 MSI (s) (EC:34) [12:32:58:691]: I/O on thread 4100 could not be cancelled. Error: 1168 MSI (s) (EC:34) [12:32:58:691]: I/O on thread 9180 could not be cancelled. Error: 1168 MSI (s) (EC:34) [12:32:58:691]: I/O on thread 7704 could not be cancelled. Error: 1168 MSI (s) (EC:34) [12:32:58:691]: I/O on thread 8180 could not be cancelled. Error: 1168 MSI (s) (EC:34) [12:32:58:691]: I/O on thread 1384 could not be cancelled. Error: 1168 MSI (s) (EC:34) [12:32:58:691]: I/O on thread 1380 could not be cancelled. Error: 1168 MSI (s) (EC:34) [12:32:58:691]: I/O on thread 1116 could not be cancelled. Error: 1168 MSI (s) (EC:34) [12:32:58:691]: I/O on thread 3316 could not be cancelled. Error: 1168 MSI (s) (EC:34) [12:32:58:691]: I/O on thread 7412 could not be cancelled. Error: 1168 MSI (s) (EC:34) [12:32:58:691]: I/O on thread 5744 could not be cancelled. Error: 1168 MSI (s) (EC:34) [12:32:58:691]: I/O on thread 6408 could not be cancelled. Error: 1168 MSI (s) (EC:34) [12:32:58:691]: I/O on thread 7024 could not be cancelled. Error: 1168 MSI (s) (EC:34) [12:32:58:691]: I/O on thread 8576 could not be cancelled. Error: 1168 MSI (s) (EC:34) [12:32:58:691]: I/O on thread 3024 could not be cancelled. Error: 1168 MSI (s) (EC:04) [12:32:58:692]: MainEngineThread is returning 110 MSI (s) (EC:34) [12:32:58:692]: Calling SRSetRestorePoint API. dwRestorePtType: 13, dwEventType: 103, llSequenceNumber: 279, szDescription: "". MSI (s) (EC:34) [12:32:58:694]: The call to SRSetRestorePoint API succeeded. Returned status: 0. MSI (s) (EC:34) [12:32:58:704]: User policy value 'DisableRollback' is 0 MSI (s) (EC:34) [12:32:58:704]: Machine policy value 'DisableRollback' is 0 MSI (s) (EC:34) [12:32:58:704]: Incrementing counter to disable shutdown. Counter after increment: 0 MSI (s) (EC:34) [12:32:58:704]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 MSI (s) (EC:34) [12:32:58:705]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 MSI (s) (EC:34) [12:32:58:706]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2 MSI (s) (EC:34) [12:32:58:706]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2 MSI (s) (EC:34) [12:32:58:706]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI (s) (EC:34) [12:32:58:706]: Restoring environment variables MSI (c) (04:A8) [12:32:58:716]: Note: 1: 2755 2: 110 3: C:\Users\Mike\Desktop\LibreOffice_4.0.0_Win_x86.msi DEBUG: Error 2755: Server returned unexpected error 110 attempting to install package C:\Users\Mike\Desktop\LibreOffice_4.0.0_Win_x86.msi. DEBUG: Error 2835: The control ErrorIcon was not found on dialog SetupError Internal Error 2835. ErrorIcon, SetupError Internal Error 2755. 110, C:\Users\Mike\Desktop\LibreOffice_4.0.0_Win_x86.msi MSI (c) (04:A8) [12:33:00:985]: Product: LibreOffice 4.0.0.3 -- Internal Error 2755. 110, C:\Users\Mike\Desktop\LibreOffice_4.0.0_Win_x86.msi MSI (c) (04:A8) [12:33:00:986]: Back from server. Return value: 110 MSI (c) (04:A8) [12:33:00:986]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI (c) (04:A8) [12:33:00:986]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'. Action ended 12:33:00: ExecuteAction. Return value 3. MSI (c) (04:A8) [12:33:00:986]: Doing action: SetupCompleteError Action 12:33:00: SetupCompleteError. Action start 12:33:00: SetupCompleteError. MSI (c) (04:A8) [12:33:00:987]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'SetupCompleteError' Action 12:33:00: SetupCompleteError. Dialog created Action ended 12:33:01: SetupCompleteError. Return value 2. Action ended 12:33:01: INSTALL. Return value 3. MSI (c) (04:A8) [12:33:01:979]: Destroying RemoteAPI object. MSI (c) (04:B4) [12:33:01:982]: Custom Action Manager thread ending.
Google says that this error occurs when one runs the installer from a shared drive. Is this the case? Is your user profile on a shared drive?
Nope, the MSI is on my desktop, user profile is local to the laptop. All this was on a local SSD. On Feb 18, 2013 3:22 PM, <bugzilla-daemon@freedesktop.org> wrote: > *Comment # 1 <https://bugs.freedesktop.org/show_bug.cgi?id=60808#c1> on bug > 60808 <https://bugs.freedesktop.org/show_bug.cgi?id=60808> from Andras > Timar <timar74@gmail.com> * > > Google says that this error occurs when one runs the installer from a shared > drive. Is this the case? Is your user profile on a shared drive? > > ------------------------------ > You are receiving this mail because: > > - You are on the CC list for the bug. > - You reported the bug. > >
Andras, If you need a complete log from the installation, I can provide if it may help. I'm also interested if this is a repeatable error on other systems. I haven't had a chance to test this myself. I'd be intrigued to try an installer that doesn't check for System Restore, or try to make a restore point at the start of installation.
Does this issue persist with the latest stable 4.1.3.2 and the latest pre-release 4.2.0.0b2 of LO? http://www.libreoffice.org/download/ and http://www.libreoffice.org/download/pre-releases/ Setting to NEEDINFO until more detail is provided. After providing the requested info, please reset this bug to UNCONFIRMED. Thanks :)
Dear Bug Submitter, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INVALID due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/FDO/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team
Dear Bug Submitter, Please read this message in its entirety before proceeding. Your bug report is being closed as INVALID due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of FDO