Bug 66201 - FILEOPEN: docx file crashes on opening
Summary: FILEOPEN: docx file crashes on opening
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
(earliest affected) release
Hardware: Other All
: high major
Assignee: Not Assigned
Whiteboard: BSA NoRepro:
Keywords: haveBacktrace
Depends on:
Reported: 2013-06-26 09:54 UTC by neil
Modified: 2014-02-11 22:27 UTC (History)
4 users (show)

See Also:
Crash report or crash signature:

This is the file that crashes LO when attempting to open it. (47.01 KB, application/vnd.openxmlformats-officedocument.wordprocessingml.document)
2013-06-26 09:54 UTC, neil
Bug 66201 - WinDbg session (14.74 KB, text/plain)
2013-06-26 10:27 UTC, bfoman (inactive)
console + bt with symbols on master sources (26.97 KB, text/plain)
2013-06-26 20:07 UTC, Julien Nabet
LibreOffice 4.1 view strange calendar box.. (118.31 KB, image/jpeg)
2013-09-27 14:13 UTC, Zeki Bildirici
File view in MS Word 2010 vs LibreOffice 3.6.5 (507.07 KB, image/jpeg)
2013-09-27 14:14 UTC, Zeki Bildirici

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Description neil 2013-06-26 09:54:34 UTC
Created attachment 81459 [details]
This is the file that crashes LO when attempting to open it.

Problem description: 

When attempting to open the attached file, LO immediately crashes, and then launches the file recovery window. On attempting to recover the document, it crashes again. I had version 4.0.3 but upgraded to the latest release; same behaviour on both.

Steps to reproduce:
1. Double click-on file to open

Current behavior:

LO crashes

Expected behavior:

File should open.

File opens fine in WordViewer & Softmaker TextViewer.

Operating System: Windows 7
Version: release
Comment 1 retired 2013-06-26 10:11:07 UTC
Works fine on LO, OS X 10.8.4.
Comment 2 bfoman (inactive) 2013-06-26 10:27:10 UTC
Created attachment 81461 [details]
Bug 66201 - WinDbg session

Confirmed with:
Build ID: 2013-06-24 own debug build 
Windows 7 Professional SP1 64 bit

Attached full WinDbg session.
Comment 3 bfoman (inactive) 2013-06-26 10:27:35 UTC
NEW as bug confirmed and bt attached.
Comment 4 Julien Nabet 2013-06-26 20:07:45 UTC
Created attachment 81503 [details]
console + bt with symbols on master sources

On pc Debian x86-64 with master sources updated today + a brand new LO profile, I reproduced the crash.
Comment 5 Julien Nabet 2013-06-26 20:08:44 UTC
Cédric/Michael: one for you?
Comment 6 Kevin Suo 2013-07-01 09:34:06 UTC
No crash opening with LibreOffice
Comment 7 Julien Nabet 2013-07-02 20:38:59 UTC
Reproduced with 4.0.3 LO Debian package, I update version.
Comment 8 Zeki Bildirici 2013-09-27 14:13:02 UTC
I think the file has some formatting issues too because it was not easily opened by Microsoft Word too...

I've tried in LibreOffice 3.6.5 and portable. Bot opened the file with the same performance of Microsoft Word 2010.

However, the strange thing in 4.1.1 that there is a calendar box under the Author's name. 

I think the reflection of the word graph and the conector lines of the balls causes the perf. probs.

Can you still experience the problem on 4.1.1?

best regards,

Attaching screenshots.
Comment 9 Zeki Bildirici 2013-09-27 14:13:59 UTC
Created attachment 86727 [details]
LibreOffice 4.1 view strange calendar box..
Comment 10 Zeki Bildirici 2013-09-27 14:14:48 UTC
Created attachment 86728 [details]
File view in MS Word 2010 vs LibreOffice 3.6.5
Comment 11 Julien Nabet 2013-09-27 18:04:07 UTC
With LO Debian, I don't reproduce the crash.

Neil/bfoman: do you still reproduce the crash with last LO version?

zeki: it's better not to mix bugs. It makes things easier to manage.
This one is about crashing only. Don't hesitate to open a new bug with what you described.
Comment 12 retired 2014-02-11 22:27:12 UTC