LibreOffice 4.0.4.2, Windows 7 Home Premium. When changing fonts, LibreOffice crashes. I can attach a file if needed, or a log if Windows creates one and you can tell me the location. It only seems to crash when I highlight text, then click the Font Name drop down menu, and scroll through the fonts with the middle wheel of my mouse. If I just click to select a font that's already showing, or scroll with the up or down arrows in the drop down menu, it does not crash.
Created attachment 82125 [details] test file for crashing
The reporter also commented to me (on IRC) that this happens on every file they have tried and that it did not happen with a previous version. No fonts were installed to the system before or after the upgrade to 4.0.4.
mingdao: a font may trigger the crash, the problem is to know which one (or which ones)? Could you indicate which fonts did you install (which are not out of the box via Windows or LibreOffice)? + if any, did you update them to their last version?
Dear Bug Submitter, Please read the entire message before proceeding. This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INVALID due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/FDO/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team
No fonts have been installed except those that came with Windows 7, or which some software installed on the computer. The test file (attached to bug report) was typed using Times New Roman. It will crash as stated in the bug report. Not by choosing another font, but just by scrolling through the font list. I believe it's related to the speed of using the mouse's scroll wheel to scroll through the list of fonts. I have never updated a font. I'll attach a list of the fonts in that system.
Created attachment 93221 [details] font list List of fonts installed on the system.
mingdao: thank you for your feedback. Could you rename your LO directory profile (see https://wiki.documentfoundation.org/UserProfile) and give it a new try?
(In reply to comment #7) > mingdao: thank you for your feedback. Could you rename your LO directory > profile (see https://wiki.documentfoundation.org/UserProfile) and give it a > new try? After changing the profile LibreOffice still crashes while scrolling through fonts in the drop down menu. If there are no logs created, how would anyone know what caused the crash?
After upgrading LibreOffice to 4.1.5 the crash still occurs. Where would Windows store a log file, or how can we strace this in Windows?
mingdao: thank you for your feedback. Here's a link which might help you: https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#Windows:_How_to_get_a_backtrace Tor/Michael: sorry for this naive question but what about putting some logs (eg: on a subdirectory of profile) so we'd have an equivalent, in a file, to console logs on Linux? Are there any technical challenges?
Dear Bug Submitter, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INVALID due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/FDO/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team
Dear Bug Submitter, Please read this message in its entirety before proceeding. Your bug report is being closed as INVALID due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of FDO