Created attachment 84926 [details] Screenshot Problem description: The error appears during the installation of a LibreOffice product, when trying to upgrade or install a newer version of the software on a Windows machine, which has it or had it installed previously. Steps to reproduce: 1. Install a previous version of LibreOffice 2. Try to install the latest version in order to upgrade 3. You get an error message and the installation is cancelled. Current behavior: Installation process is interrupted and operation cannot continue. Expected behavior: Installation process should continue as normal Operating System: Windows 7 Version: 4.1.1.2 rc
Just a clarification. Following the online trend, this appears to be a major issue for users and not limited to any version. Users repeatedly report it from version 3.6 to present versions of LibreOffice without any exceptions. The critical nature of this bug cannot be stressed enough.
This also prevents uninstallation of the product in some cases
WORKAROUND: 1. Download the installer of the older(currently installed) version of LibreOffice. 2. Put the file in the path specified by the error message. 3. Uninstall the old version and use CCleaner to clean the registry. 4. Restart and try to install the software again. I hope this helps!
Nice touch with the nick names. Really fascinating work! I see you could not wait for me to reply and closed the bug report. Much appreciated! Anyways, I would like to point out that any modern program claiming to be consumer software of any kind should keep up to the standards of such software. In that line of thought, using a cache directory for keeping essential files can only be seen as ill advised, misguided and so on. So if LibreOffice really needs a file from a common cache folder full of, and I stress, temporary files to perform essential operations, then this is definitely a bug. A huge one I might add. Now if you must know, I do use CCleaner often, but only to clean my registry, not temporary files, and I am always careful of what it selects before I delete it. But for the sake of argument, let us say CCleaner is the culprit here. How was then no other software affected? Better yet, I ran in the same error when I tried to upgrade LibreOffice on my laptop, where I do not have CCleaner set up. Why is that? Frankly, I do not know. Maybe you are right that LibreOffice depends on a file in that directory and that directory is for installer cache and maybe Windows in its infinite wisdom has a scheduled "Disk Cleaner" set up that deletes the file, but that does not mean in any way that this is not a bug. It only means Windows or whoever else is cleaning junk files, which is a good thing. LibreOffice should have been designed with that liability in mind. A lot of people are having the same problem and it does not seem to affect other software. And no software should critically depend on its temporary files left in a folder that everybody knows they would be deleted at some point. I can see you like LibreOffice very much and I can tell you I do too. And I am trying to make it better instead of pretending that everything is OK and some other software is to blame. In any case, what happens here I think is for the actual developers to decide, not random people that can only guess what is actually going on, like you and me. That is why I am reopening the bug.
@kgizdov, *, Doing some QA house cleaning, but before I close this out I needed to ask if you are still having issues with your LibreOffice installers throwing MS Installer error 1316 “Error 1316” A Network Error Occurred While Attempting to Read From the File. This occurs due to previous installer leaving files from the old install behind and those files prevent the new install from proceeding. This is not common with the Windows install packaging in general, but does occur. Unfortunately it is not reliably reproducible, and as there have been no substantive issues or additional reporting regards the LibreOffice Windows installer packages will move to close this as resolved. However, if it is always happening for you--we need to investigate further. To get past a 1316 error, one way to clear it is to rerun the installer--but to remove the installation, reboot, and then run the installation again. A run of CCleaner (cleaner and maybe registry) after bootup doesn't hurt. A little more aggressive is to unregister and register the Microsoft Installer, that will clear its cache, and ignore any residual. Issue these commands at a Widnows command prompt (run as administrator) MSIEXEC /UNREGISTER MSIEXEC /REGSERVER Let us know. Stuart
Hi, Well, this was happening to me for all versions that I tried all the time. However, I have now dealt with this issue by not using LibreOffice on Windows. Thus I cannot provide a current account of the issue. As I mentioned before, I found the workaround that you suggested and was able to solve my issue by re-introducing the installer again. This is the only thing that worked for me back then. I do believe the issue needs investigating, though I am not in a position to provide any further details at the moment. I hope this helps at least a little bit.
@kgizdov, Hi, thanks for getting back to us so quickly. I think I'd like to go ahead and close this issue as Resolved WorksForMe since you've sort of moved on from the Windows builds. We're not saying it was not an issue in its day, but project is a long way from the 4.1.1 release. A number of us working on QA issues do try to stay on top of the MS Installer issues since we do some non-standard things with our cross platform build structure. If we suddenly get a run of MS Installer errors like this--we notice pretty quickly. Should you start to again work with Windows builds and again experience issues with our Windows installer packaging please open a new BZ report. Of course, if it is the same Error 1316 issue you can refer back to this BZ issue with a "see also" ref, or just insert a comment in your narrative. Stuart
You can also try mindfulness or mantra meditation if you are feeling up to sitting still https://kodi.software/ while meditating. https://dltutuapp.com/tutuapp-download/ https://showbox.run/