Bug 69164 - Impress crashes when editing/saving changes
Summary: Impress crashes when editing/saving changes
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Impress (show other bugs)
Version:
(earliest affected)
4.1.0.4 release
Hardware: Other Windows (All)
: highest blocker
Assignee: Not Assigned
URL:
Whiteboard: BSA
Keywords: haveBacktrace
Depends on:
Blocks:
 
Reported: 2013-09-10 05:26 UTC by Ray Williams
Modified: 2014-10-14 18:24 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


Attachments
attachment-25411-0.html (5.25 KB, text/html)
2013-09-11 23:55 UTC, Ray Williams
Details
ceheaihb.png (1.46 KB, image/png)
2013-09-11 23:55 UTC, Ray Williams
Details
attachment-25411-2.dat (1 bytes, multipart/alternative)
2013-09-11 23:55 UTC, Ray Williams
Details
Lecture 6.odp (108.00 KB, application/vnd.oasis.opendocument.presentation)
2013-09-11 23:55 UTC, Ray Williams
Details
console + bt with symbols on 4.1 sources (20.68 KB, text/plain)
2013-09-17 19:57 UTC, Julien Nabet
Details

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Description Ray Williams 2013-09-10 05:26:23 UTC
Problem description: 
Impress presentation was working perfectly under 4.0.4.2.  After upgrading to 4.1.1.2, any changes will cause a crash when trying to save.  

Steps to reproduce:
1. Load old presentation - 4.0
2. Edit presentation.
3. Attempt to save presentation with changes.

Current behavior:
Impress (All libre office components that are open) crash requiring restart.

Expected behavior:
Save and continue.

              
Operating System: Windows 7
Version: 4.1.1.2 rc
Comment 1 tommy27 2013-09-10 19:07:55 UTC
is there a specific Impress that makes it crash or any file causes the crash?
is the crash happening just with old 4.0 files or even with brand new 4.1 files?
Comment 2 Julien Nabet 2013-09-11 19:56:51 UTC
Ray: could you attach an example file so we can try to reproduce?
Comment 3 Ray Williams 2013-09-11 23:55:29 UTC
Created attachment 85671 [details]
attachment-25411-0.html

G'Day Julien,

Thanks for being so diligent.  I have checked several files and some 
crash and some don't.  I can't seem to find a specific pattern.  Many of 
the files were created with much earlier versions of LibreOffice and 
some go back to a time when I was using Open Office, probably a version 
of 3.  The file I am attaching crashes EVERY time I try to save any 
change and it also crashes at random times when I am just advancing 
through the presentation as a slideshow.

Thanks again for the help.

RayWilliams
P.O. Box 5
Klemzig, SA 5087,  Australia
Phone:  61-8-8367-6904  Mobile 61-40-348-8761
preachersnow@gmail.com

www.TEAM Logoteam.org
www.australia.team.org


On 12/09/2013 5:26 AM, bugzilla-daemon@freedesktop.org wrote:
> Julien Nabet <mailto:serval2412@yahoo.fr> changed bug 69164 
> <https://bugs.freedesktop.org/show_bug.cgi?id=69164>
> What 	Removed 	Added
> CC 		serval2412@yahoo.fr
>
> *Comment # 2 <https://bugs.freedesktop.org/show_bug.cgi?id=69164#c2> 
> on bug 69164 <https://bugs.freedesktop.org/show_bug.cgi?id=69164> from 
> Julien Nabet <mailto:serval2412@yahoo.fr> *
> Ray: could you attach an example file so we can try to reproduce?
> ------------------------------------------------------------------------
> You are receiving this mail because:
>
>   * You reported the bug.
>
Comment 4 Ray Williams 2013-09-11 23:55:29 UTC
Created attachment 85672 [details]
ceheaihb.png
Comment 5 Ray Williams 2013-09-11 23:55:29 UTC
Created attachment 85673 [details]
attachment-25411-1.dat
Comment 6 Ray Williams 2013-09-11 23:55:29 UTC
Created attachment 85674 [details]
attachment-25411-2.dat
Comment 7 Ray Williams 2013-09-11 23:55:29 UTC
Created attachment 85675 [details]
Lecture 6.odp
Comment 8 Ray Williams 2013-09-11 23:56:48 UTC
One other thing about the Impress crashes - I never had this problem 
with Libre Office 4.0.

Thanks again,

Ray

RayWilliams
P.O. Box 5
Klemzig, SA 5087,  Australia
Phone:  61-8-8367-6904  Mobile 61-40-348-8761
preachersnow@gmail.com

www.TEAM Logoteam.org
www.australia.team.org


On 12/09/2013 5:26 AM, bugzilla-daemon@freedesktop.org wrote:
> Julien Nabet <mailto:serval2412@yahoo.fr> changed bug 69164 
> <https://bugs.freedesktop.org/show_bug.cgi?id=69164>
> What 	Removed 	Added
> CC 		serval2412@yahoo.fr
>
> *Comment # 2 <https://bugs.freedesktop.org/show_bug.cgi?id=69164#c2> 
> on bug 69164 <https://bugs.freedesktop.org/show_bug.cgi?id=69164> from 
> Julien Nabet <mailto:serval2412@yahoo.fr> *
> Ray: could you attach an example file so we can try to reproduce?
> ------------------------------------------------------------------------
> You are receiving this mail because:
>
>   * You reported the bug.
>
Comment 9 tommy27 2013-09-12 04:48:31 UTC
reproduced on 4.1.1.2 and 4.1.0.4 under Win7 64bit

some edits make Impress crash immediately (i.e. try deleting the word "History" from the 3rd textbox at page one). other edits make impress crash only on saving.

no crash at all with 4.0.4.2, hence regression.

adding Impress expert to CC list.
Comment 10 tommy27 2013-09-12 04:50:29 UTC
Comment on attachment 85671 [details]
attachment-25411-0.html

><html>
>  <head>
>    <meta content="text/html; charset=UTF-8" http-equiv="Content-Type">
>  </head>
>  <body text="#000000" bgcolor="#C0C0C0">
>    <div class="moz-cite-prefix"><font face="Helvetica, Arial,
>        sans-serif">G'Day Julien,<br>
>        <br>
>        Thanks for being so diligent.  I have checked several files and
>        some crash and some don't.  I can't seem to find a specific
>        pattern.  Many of the files were created with much earlier
>        versions of LibreOffice and some go back to a time when I was
>        using Open Office, probably a version of 3.  The file I am
>        attaching crashes EVERY time I try to save any change and it
>        also crashes at random times when I am just advancing through
>        the presentation as a slideshow.<br>
>        <br>
>        Thanks again for the help.<br>
>      </font>
>      <div class="moz-signature">
>        <meta http-equiv="content-type" content="text/html;
>          charset=UTF-8">
>        <div class="moz-signature">
>          <div class="moz-signature">
>            <div class="moz-signature">
>              <div class="moz-signature">
>                <meta http-equiv="content-type" content="text/html;
>                  charset=UTF-8">
>                <title></title>
>                <font color="#3333ff"><font face="Times New Roman"><font
>                      color="006892"><big><br>
>                        Ray</big></font></font></font><big> <font
>                    color="#006892" face="Times New Roman">Williams</font></big>
>                <div class="moz-signature"><font color="#3333ff"><font
>                      face="Times New Roman"><font color="006892"> P.O.
>                        Box 5</font></font></font><br>
>                  <font color="#3333ff"><font face="Times New Roman"><font
>                        color="006892">Klemzig, SA 5087,  Australia<br>
>                        Phone:  61-8-8367-6904  Mobile 61-40-348-8761<br>
>                        <a class="moz-txt-link-abbreviated" href="mailto:preachersnow@gmail.com">preachersnow@gmail.com</a>  <br>
>                        <small><small><small> </small></small></small><br>
>                      </font></font></font><font color="#006892">www.</font><img
>                    src="cid:part1.01020508.09050501@gmail.com"
>                    alt="TEAM Logo" width="96" height="31" align="left"><font
>                    color="#006892">t</font><font color="#006892">eam.org</font><br>
>                  <font color="#006892"><a class="moz-txt-link-abbreviated" href="http://www.australia.team.org">www.australia.team.org</a></font><br>
>                  <br>
>                  <br>
>                  <div class="moz-signature">
>                    <div class="moz-signature">
>                      <div class="moz-signature">
>                        <div class="moz-signature"> </div>
>                      </div>
>                    </div>
>                  </div>
>                </div>
>              </div>
>            </div>
>          </div>
>        </div>
>      </div>
>      On 12/09/2013 5:26 AM, <a class="moz-txt-link-abbreviated" href="mailto:bugzilla-daemon@freedesktop.org">bugzilla-daemon@freedesktop.org</a> wrote:<br>
>    </div>
>    <blockquote
>      cite="mid:bug-69164-41325-OAfULSyuRv@http.bugs.freedesktop.org%2F"
>      type="cite"> <base href="https://bugs.freedesktop.org/"> <span
>        class="vcard"><a moz-do-not-send="true" class="email"
>          href="mailto:serval2412@yahoo.fr" title="Julien Nabet
>          &lt;serval2412@yahoo.fr&gt;"> <span class="fn">Julien Nabet</span></a>
>      </span> changed <a moz-do-not-send="true" class="bz_bug_link
>        bz_status_NEEDINFO " title="NEEDINFO --- - FILESAVE: Impress
>        Crashes when saving changes"
>        href="https://bugs.freedesktop.org/show_bug.cgi?id=69164">bug
>        69164</a> <br>
>      <table border="1" cellpadding="8" cellspacing="0">
>        <tbody>
>          <tr>
>            <th>What</th>
>            <th>Removed</th>
>            <th>Added</th>
>          </tr>
>          <tr>
>            <td style="text-align:right;">CC</td>
>            <td>   </td>
>            <td><a class="moz-txt-link-abbreviated" href="mailto:serval2412@yahoo.fr">serval2412@yahoo.fr</a> </td>
>          </tr>
>        </tbody>
>      </table>
>      <p> </p>
>      <div> <b><a moz-do-not-send="true" class="bz_bug_link
>            bz_status_NEEDINFO " title="NEEDINFO --- - FILESAVE: Impress
>            Crashes when saving changes"
>            href="https://bugs.freedesktop.org/show_bug.cgi?id=69164#c2">Comment
>            # 2</a> on <a moz-do-not-send="true" class="bz_bug_link
>            bz_status_NEEDINFO " title="NEEDINFO --- - FILESAVE: Impress
>            Crashes when saving changes"
>            href="https://bugs.freedesktop.org/show_bug.cgi?id=69164">bug
>            69164</a> from <span class="vcard"><a
>              moz-do-not-send="true" class="email"
>              href="mailto:serval2412@yahoo.fr" title="Julien Nabet
>              &lt;serval2412@yahoo.fr&gt;"> <span class="fn">Julien
>                Nabet</span></a>
>          </span></b>
>        <pre>Ray: could you attach an example file so we can try to reproduce?</pre>
>      </div>
>      <hr> <span>You are receiving this mail because:</span>
>      <ul>
>        <li>You reported the bug.</li>
>      </ul>
>    </blockquote>
>    <br>
>  </body>
></html>
>
Comment 11 tommy27 2013-09-12 04:52:46 UTC
@Ray
please do not reply directly from your mailer but enter the webpage of this bug ( https://bugs.freedesktop.org/show_bug.cgi?id=69164 ) since mailer adds unnecessary attachments (which I removed right now) and text to the report
Comment 12 Thorsten Behrens (allotropia) 2013-09-12 08:16:09 UTC
doesn't happen with my 4.1.x linux build; let's see if I manage to get hold of a debuggable windows one.
Comment 13 Julien Nabet 2013-09-17 19:57:32 UTC
Created attachment 86013 [details]
console + bt with symbols on 4.1 sources

On pc Debian x86-64 with 4.1 sources updated 3 days ago + brand new LO profile, I reproduced the crash.
I just added an "s" at a word of first slide then saved.

I attached console logs and bt.
Comment 14 Julien Nabet 2013-09-17 20:10:56 UTC
And no crash with Debian LO package 4.1.1.2 by following the same scenario.
Comment 15 Julien Nabet 2013-09-17 20:22:55 UTC
No crash too on MacOS 10.7.5 with LO 4.1.1.2

However, I got a similar bt with master sources updated today on pc x86-64 Debian. Now I don't know what to think about this mutex stuff.
Comment 16 Felix Stadler 2014-09-10 14:03:55 UTC
I have the same problem with LibreOffice 4.3.0.4 on Windows7 64 bit. Impress randomly crashes when editing text. Impress is not usable this way.
Comment 17 brenbarn 2014-10-01 06:14:34 UTC
This is a showstopper bug.  Impress is not usable.  Ordinary actions such as editing text or resizing a box can cause it to crash without warning.
Comment 18 ign_christian 2014-10-01 06:32:13 UTC
Unable to reproduce crash with attached file, using LO 4.3.2.2 portable under Win7 x86.

Adding keywords have-backtrace -> supplied by Julien in comment 13
Comment 19 Julien Nabet 2014-10-14 18:24:35 UTC
On pc Debian x86-64 with 4.3.2.2 LO Debian package, I don't reproduce this.
I put it as WFM.

If someone can still reproduce this with last stable LO version (4.3.2), please don't hesitate to reopen this tracker.