Bug 69263 - Openoffice.org can not open doc file produced by our CRM software.
Summary: Openoffice.org can not open doc file produced by our CRM software.
Status: RESOLVED DUPLICATE of bug 67699
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: filters and storage (show other bugs)
Version:
(earliest affected)
4.1.1.2 release
Hardware: x86 (IA32) Windows (All)
: medium blocker
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2013-09-12 11:03 UTC by Burak Ural
Modified: 2013-11-22 11:23 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:

Attachments
Doc sample file that can not be opened. (398.19 KB, application/rtf)
2013-09-12 11:03 UTC, Burak Ural 		Details
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Description Burak Ural 2013-09-12 11:03:24 UTC 
Created attachment 85709 [details]
Doc sample file that can not be opened.

Dear Sirs,

We have a CRM software that generates rtf-doc files, however the files generated could not be opened by Libreoffice.

We receive an error dialog box says, I/O error.

Would you please help to solve this problem?

We were using openoffice.org derivative Oxygen Office Professional and it opened the files without any problems.

I tried the Libreoffice.org 4.1.1.2 and saw that it opened a docx file that I test to see the compatibility. So I chose to try using Libreoffice.org however, it turned out to be incompatible with 97-2003 doc file produced by the CRM software.

If you can solve this , we will be able to use Libreoffice.org ...

Please find a sample file as attached.

Thanks and Regards,
Burak Ural
Comment 1 Maxim Monastirsky 2013-09-12 11:16:44 UTC 
Hi,
It's a known bug, which has already fixed. The fix will be included in 4.1.2 version, which will be released later this month.

*** This bug has been marked as a duplicate of bug 67699 ***
Comment 2 Burak Ural 2013-09-12 11:18:41 UTC 
Changing DOC extension to RTF opens the file.

I guess the Libreoffice can not check automatically the file type and open it using correct filter.

Burak Ural