Using a previously stored letter logo and address, letter details were added and saved to file. The file, when opened again, contained all the correct details and layout, font, type etc. Additions were made to the uncompleted letter with no problem until suddenly after adding 6 lines of type the whole letter disappeared, replacing it with a blank page containing logo and address. NO KEYING ERRORS WERE MADE BY ME Various ways were attempted to try retrieval without success BUT even the existing STORED FILE had been wiped and only contained the blank page and logo. This is a very serious fault as no explanation, warning, or options were offered at the time of adding the extra words. My confidence in using this product again has been considerably shaken. I hope there is some remedy which can restore my faith. I had, up until this experience, been very pleased with your product. Hopefully you will be able to assist and reassure. Many thanks........Mike Parker
Are the files sufficiently anonymous to be posted as attachments, so that we can have a glance ?
Created attachment 88309 [details] attachment-15858-0.html As originally stated this file was partially completed with text and saved. It was reopened again later in its original form and was added to with additional text. After adding approximately 8 lines, the whole of the text of the letter was suddenly erased leaving the original logo and address as you see it in this file. No keying errors were committed, nor were there any warnings that the whole text might be erased. The original named stored file in My Documents, as you see it above, was still there but all the original and added text was erased leaving the logo and address as you see it now in the file. I searched all likely areas of possible storage of this document, to no avail. I had to originate a complete new document via a stand alone p.c. using Word. There was no difficulty with originating, storing, and recovery using this alternative. I doubt very much whether you will be able to simulate the difficulties experienced with LibreOffice, I expect the above file will not hold sufficient information. However, many thanks for your help and interest, so far. Sincerely.........................Mike Parker : bugzilla-daemon@freedesktop.org Sent: Monday, October 28, 2013 8:37 AM To: mspwoodacre@talktalk.net Subject: [Bug 70645] : Sudden erasure of partially completed letter Comment # 1 on bug 70645 from Dominique Boutry Are the files sufficiently anonymous to be posted as attachments, so that we can have a glance ? -------------------------------------------------------------------------------- You are receiving this mail because: a.. You reported the bug. --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com
Created attachment 88310 [details] attachment-15858-1.dat
Created attachment 88311 [details] Rubes letter 17.10.13 No 2.odt
Created attachment 88312 [details] attachment-16071-0.html As originally stated this file was partially completed with text and saved. It was reopened again later in its original form and was added to with additional text. After adding approximately 8 lines, the whole of the text of the letter was suddenly erased leaving the original logo and address as you see it in this file. No keying errors were committed, nor were there any warnings that the whole text might be erased. The original named stored file in My Documents, as you see it above, was still there but all the original and added text was erased leaving the logo and address as you see it now in the file. I searched all likely areas of possible storage of this document, to no avail. I had to originate a complete new document via a stand alone p.c. using Word. There was no difficulty with originating, storing, and recovery using this alternative. I doubt very much whether you will be able to simulate the difficulties experienced with LibreOffice, I expect the above file will not hold sufficient information. However, many thanks for your help and interest, so far. Sincerely.........................Mike Parker : bugzilla-daemon@freedesktop.org Sent: Monday, October 28, 2013 8:37 AM To: mspwoodacre@talktalk.net Subject: [Bug 70645] : Sudden erasure of partially completed letter Comment # 1 on bug 70645 from Dominique Boutry Are the files sufficiently anonymous to be posted as attachments, so that we can have a glance ? -------------------------------------------------------------------------------- You are receiving this mail because: a.. You reported the bug. --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com
Created attachment 88313 [details] attachment-16071-1.dat
Created attachment 88314 [details] Rubes letter 17.10.13 No 2.odt
LibO 4.1.2.3 on Win7 : After a number of trials and errors on the .ODT provided file, I manage to get a situation which could be in relation with the present bug 70645. I had noticed that the truncated text occured on the sole and unique paragraph with direct formating in "Dejavu Sans" in the underlying "Text Body" native paragraph style. After I tried to modify this paragraph style in the stylist, Writer fell into an "endless cycling" error with undiscontinued disk activity. After a few seconds I stopped abruptly the process (being afraid of what happened to my PC), and I experimented then difficulties to recover the file, in a new attempt to use Writer. I'm just suggesting an area of search : modifying a standard template file, which could have repercussions on other stored documents based on this standard. I'm unable to reproduce the sequence and to give more info for the time being.
Many thanks Dominique for the time and trouble you are taking. I understand most of the detail to which you refer and it does look as though you were able to, more or less, reproduce the situation I experienced. If it will be of any help, I can mention that the Writer document was started by first erasing an older piece of correspondence. The old text appeared half way up, and in between, the logo and address panel with the email address above that. It was not originated in this fashion but for some reason, was stored this way. The original letter, before erasure, was formed using "Times New Roman" font name and font size 9. .........The content of the original letter was erased, i.e. the 1st. sheet of A4. However, text was typed on to a 2nd. sheet, about a quarter of a page, but I'm unsure whether or not this was erased at the same time as the 1st page, but my thoughts probably were, at the time, that this did not matter, for if I required a 2nd sheet on which to continue, then erasure could be done accordingly. I made a decision, when I created the new text, to change the font name and sizing, as you mentioned. I wonder if trying to mix styles and sizing, together with erasing an old document, was a sensible thing. With hindsight, it would be better to start with a blank document only containing the logo and address. In the interests of not reproducing the same problem again, it would sensible not to try again my original method of creation. I can understand that any new document being created could be confused by any such changes. I hope this information is of help. Sincerely.........Mike Parker ----- Original Message ----- From: bugzilla-daemon@freedesktop.org To: mspwoodacre@talktalk.net Sent: Wednesday, November 06, 2013 11:11 AM Subject: [Bug 70645] : Sudden erasure of partially completed letter Comment # 8 on bug 70645 from Dominique Boutry LibO 4.1.2.3 on Win7 : After a number of trials and errors on the .ODT provided file, I manage to get a situation which could be in relation with the present bug 70645. I had noticed that the truncated text occured on the sole and unique paragraph with direct formating in "Dejavu Sans" in the underlying "Text Body" native paragraph style. After I tried to modify this paragraph style in the stylist, Writer fell into an "endless cycling" error with undiscontinued disk activity. After a few seconds I stopped abruptly the process (being afraid of what happened to my PC), and I experimented then difficulties to recover the file, in a new attempt to use Writer. I'm just suggesting an area of search : modifying a standard template file, which could have repercussions on other stored documents based on this standard. I'm unable to reproduce the sequence and to give more info for the time being. ------------------------------------------------------------------------------ You are receiving this mail because: a.. You reported the bug. No virus found in this message. Checked by AVG - www.avg.com Version: 2014.0.4158 / Virus Database: 3629/6810 - Release Date: 11/05/13
Hi Michael, please do not use your mail software to add comment to this bug report, that make your comments very difficult to read. Prefer to write in the webpage. Did you work on an usb key when you experienced this problem ? As said on TDF announces, versions x.y.0 are not for production use but only for test and QA purpose. For production use, you should wait for a x.y.3 version (that is the third bugfix). Best regards. JBF
Regarding your recent comment No.10 No connection to USB key was used in the production of the original letter. I assume the update software x.y.3 will be advised, as and when it beomes available...........Thanks Mike Parker
(In reply to comment #11) > Regarding your recent comment No.10 > No connection to USB key was used in the production of the original > letter. Thank you for the quick answer. Set status back to unconfirmed. Best regards. JBF
Hi Michael, can you confirm this issue still appears with the newest stable version? Thanks - Not reproducible for me, set as need info - Sophie
Many thanks, so far I’ve not experienced the problem again, but to be truthful, I haven’t had cause to use the programme in exactly the same way. However I’m grateful for your help and interest in resolving the issue.............regards..... MIke Parker From: bugzilla-daemon@freedesktop.org Sent: Wednesday, February 26, 2014 9:55 AM To: mspwoodacre@talktalk.net Subject: [Bug 70645] Sudden erasure of partially completed letter sophie changed bug 70645 What Removed Added Status UNCONFIRMED NEEDINFO CC gautier.sophie@gmail.com Ever confirmed 1 Comment # 13 on bug 70645 from sophie Hi Michael, can you confirm this issue still appears with the newest stable version? Thanks - Not reproducible for me, set as need info - Sophie -------------------------------------------------------------------------------- You are receiving this mail because: a.. You reported the bug.
Thanks Michael (but please do not reply from your e-mail client). I'm closing the bug for now, if it appears again using the newest stable version, please reopen. Sophie