Bug 71206 - FILEOPEN: freeze at open existing document
Summary: FILEOPEN: freeze at open existing document
Status: RESOLVED NOTOURBUG
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
4.1.2.3 release
Hardware: Other Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard: BSA
Keywords:
Depends on:
Blocks:
 
Reported: 2013-11-04 08:00 UTC by Zsolt Farkas
Modified: 2014-11-25 11:08 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:
Regression By:


Attachments

Note You need to log in before you can comment on or make changes to this bug.
Description Zsolt Farkas 2013-11-04 08:00:27 UTC
Problem description: 
Time to time after some week use of releases this problem appears.
Steps to reproduce:
1. open an earlier created doc or template (.odt, .ott) from open dialog
2. open an earlier created template from template manager
3. open an earlier created template w!double click

Current behavior:
freeze
Expected behavior:
open

here are win crash report:
Leírás:
  Egy hiba miatt megszakadt a program kapcsolata a Windows rendszerrel.

Probléma-aláírás:
  Problémaesemény neve:	AppHangXProcB1
  Alkalmazásnév:	soffice.bin
  Alkalmazás verziója:	4.1.2.3
  Alkalmazás időbélyegzője:	52491c38
  Lefagyási aláírás:	117c
  Lefagyás típusa:	128
  Várakozás az alkalmazásnévre:	spoolsv.exe:spoolss
  Várakozás az alkalmazás verziójára:	0.0.0.0
  Operációs rendszer verziója:	6.1.7601.2.1.0.256.48
  Területibeállítás-azonosító:	1038
  1. további lefagyási aláírás:	117cf35f661b55528f9d28124c6bb01d
  2. további lefagyási aláírás:	eecf
  3. további lefagyási aláírás:	eecf85f522fdff34229dbaebff8a506a
  4. további lefagyási aláírás:	117c
  5. további lefagyási aláírás:	117cf35f661b55528f9d28124c6bb01d
  6. további lefagyási aláírás:	eecf
  7. további lefagyási aláírás:	eecf85f522fdff34229dbaebff8a506a
              
Operating System: Windows 7
Version: 4.1.2.3 release
Comment 1 bfoman (inactive) 2013-11-05 17:06:13 UTC
(In reply to comment #0)
> Problem description: 
> Time to time after some week use of releases this problem appears.

Could you think of a test case, where this bug could be always reproduced?
Does this happen with all templates or a specific one?
spoolsv.exe is a printer service - any print jobs or device drivers updated recently?
Comment 2 tommy27 2013-12-28 14:20:16 UTC
changer status to NEEDINFO
please answer previous questions.

by the way, upgrading to 4.1.4.2 is suggested.
Comment 3 QA Administrators 2014-07-08 17:28:58 UTC
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INVALID due to lack of needed information.

For more information about our NEEDINFO policy please read the wiki located here: 
https://wiki.documentfoundation.org/QA/FDO/NEEDINFO

If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed.


Thank you for helping us make LibreOffice even better for everyone!


Warm Regards,
QA Team
Comment 4 Zsolt Farkas 2014-07-11 23:59:19 UTC
Dear QA Team,

I think I could identify the source of the bug: the frozen state at the sw
start happens when printing service had not been started in system. If I
stop and restart printing service the sw can continue and start to run. :)

Regards,
Zsolt Farkas (fabuladmin)

2014-07-08 19:28 GMT+02:00  <bugzilla-daemon@freedesktop.org>:
> Comment # 3 on bug 71206 from QA Administrators
>
> Dear Bug Submitter,
>
> This bug has been in NEEDINFO status with no change for at least 6 months.
> Please provide the requested information as soon as possible and mark the
> bug
> as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still
> in
> NEEDINFO status with no change in 30 days the QA team will close the bug as
> INVALID due to lack of needed information.
>
> For more information about our NEEDINFO policy please read the wiki located
> here:
> https://wiki.documentfoundation.org/QA/FDO/NEEDINFO
>
> If you have already provided the requested information, please mark the bug
> as
> UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed.
>
>
> Thank you for helping us make LibreOffice even better for everyone!
>
>
> Warm Regards,
> QA Team
>
> ________________________________
> You are receiving this mail because:
>
> You reported the bug.
Comment 5 Buovjaga 2014-11-25 11:08:54 UTC
I guess according to comment 4 we can close this as NOTOURBUG.