Bug 71803 - PRINTING: Printing envelopes does not respect user inputted sizes
Summary: PRINTING: Printing envelopes does not respect user inputted sizes
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
(earliest affected) release
Hardware: Other Windows (All)
: medium normal
Assignee: Not Assigned
Whiteboard: BSA
Depends on:
Reported: 2013-11-19 18:29 UTC by Ryan Grelck
Modified: 2014-10-05 22:59 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:

A windows problem step recorder showing steps to repeat issue. (2.18 MB, application/x-zip-compressed)
2013-11-19 18:29 UTC, Ryan Grelck

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Description Ryan Grelck 2013-11-19 18:29:53 UTC
Created attachment 89484 [details]
A windows problem step recorder showing steps to repeat issue.

Problem description: When trying to print envelopes via a mail merge, a custom size of 7.25" x 5.25" is selected. When I choose print, the size picked changes to A5, which is 8.27" x 5.83". I cannot print envelopes. This happens without mail merge.

Steps to reproduce:
1. Insert, Envelope.
2. Input Adressee via mail merge or manually, and input Sender.
3. Click on Format tab, select size as "User Defined", with a width of 7.25" and Height of 5.25".
4. Click on 'New Document'
5. Open the print dialog, and it states that the size is now an A5 envelope.

Current behavior:

Expected behavior:
Print on a custom size envelope.
Operating System: Windows 7
Version: release
Comment 1 Michael Stahl (allotropia) 2014-01-30 22:55:51 UTC
Caolan, how does this special case fit into the design from bug 61186 ?
Comment 2 Caolán McNamara 2014-02-07 16:43:43 UTC
Bug 61186 isn't really relevant I believe. What is going on here (I imagine) is that the printer reports a list of paper sizes that it is able to print onto and the selected custom size is not one of them, so the next largest size paper that the printer says it can print onto is shown.

It shouldn't really matter though should it ? I mean I believe we print onto the top left corner of the sheet, so we'll print in the top left 7.25" x 5.25" box of what we believe is the A5 sheet, so if you load the printer with 7.25" x 5.25" paper it should work anyway, no ?

Do you have any other applications that behave differently in a way that appears to make more sense ?
Comment 3 QA Administrators 2014-09-03 21:32:43 UTC
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INVALID due to lack of needed information.

For more information about our NEEDINFO policy please read the wiki located here: 

If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed.

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Warm Regards,
QA Team
Comment 4 QA Administrators 2014-10-05 22:59:51 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INVALID due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided):

a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

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Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. 
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