Bug 74088 - crash when text input using Dragon Dictate (Mac OS)
Summary: crash when text input using Dragon Dictate (Mac OS)
Status: RESOLVED NOTOURBUG
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
unspecified
Hardware: Other macOS (All)
: medium major
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2014-01-26 17:17 UTC by Gwendoline.spurll@mcgill.ca
Modified: 2016-04-28 02:36 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:
Regression By:


Attachments
attachment-16631-0.html (2.09 KB, text/html)
2014-01-27 14:01 UTC, Gwendoline.spurll@mcgill.ca
Details
attachment-16631-1.dat (1 bytes, multipart/alternative)
2014-01-27 14:01 UTC, Gwendoline.spurll@mcgill.ca
Details
bug.rtf (47.49 KB, application/rtf)
2014-01-27 14:01 UTC, Gwendoline.spurll@mcgill.ca
Details
attachment-20034-0.html (3.79 KB, text/html)
2014-01-28 22:19 UTC, Gwendoline.spurll@mcgill.ca
Details
attachment-20034-1.dat (1 bytes, multipart/alternative)
2014-01-28 22:19 UTC, Gwendoline.spurll@mcgill.ca
Details
error report.rtf (47.12 KB, application/rtf)
2014-01-28 22:19 UTC, Gwendoline.spurll@mcgill.ca
Details

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Description Gwendoline.spurll@mcgill.ca 2014-01-26 17:17:45 UTC
I have Parkinson's, and right now am  working with a broken right wrist  after a  Hefall. I was trying to use Nuance Dragon NaturallySpeaking for Mac with Open office but it crashes repeatedly and is impossible to use. I have been using OpenOffice for other applications for an couple of years and have not had any trouble up until I started trying to use dictation software. The dictation software works with other Mac applications including a built-in text processor however I'm trying to prepare prep at presentation on the current world Congress of Parkinson's disease and need presentation software for that. The problem persists in both the presentation module and the normal text processing module.
Comment 1 Julien Nabet 2014-01-26 20:24:44 UTC
Just to be sure there's no confusion. LibreOffice is a fork from  OpenOffice (which has become Apache OpenOffice now). So if you're talking about LibreOffice, you're at the right place :-)

What LibreOffice version do you use? (the last stable one is 4.1.4 and can be found here: http://www.libreoffice.org/download)

Would it be possible you retrieve the error message by following this link?
(https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#Mac_OSX:_How_to_get_debug_information)
Comment 2 Gwendoline.spurll@mcgill.ca 2014-01-27 00:34:37 UTC
I am running libreoffice (working in Quebec as an Anglophone working in both French and Engish), using either English Canadian or multinational keyboard.  I have also tried to use Openoffice, and that also crashes.

I am running Libraoffice 3.4.4 build 000340m1b422.

I will try to retrieve the error message and send it.

I have tried to install the new version and failed, will get local help and let you know what happens.
Gwen Spurll


________________________________
From: bugzilla-daemon@freedesktop.org [bugzilla-daemon@freedesktop.org]
Sent: January 26, 2014 3:24 PM
To: Gwendoline Spurll, Dr.
Subject: [Bug 74088] crash of OPENOFFICE when text input using Dr isagon naturally Speaking

Julien Nabet<mailto:serval2412@yahoo.fr> changed bug 74088<https://bugs.freedesktop.org/show_bug.cgi?id=74088>
What    Removed Added
Status  UNCONFIRMED     NEEDINFO
CC              serval2412@yahoo.fr
Ever confirmed          1

Comment # 1<https://bugs.freedesktop.org/show_bug.cgi?id=74088#c1> on bug 74088<https://bugs.freedesktop.org/show_bug.cgi?id=74088> from Julien Nabet<mailto:serval2412@yahoo.fr>

Just to be sure there's no confusion. LibreOffice is a fork from  OpenOffice
(which has become Apache OpenOffice now). So if you're talking about
LibreOffice, you're at the right place :-)

What LibreOffice version do you use? (the last stable one is 4.1.4 and can be
found here: http://www.libreoffice.org/download)

Would it be possible you retrieve the error message by following this link?
(https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#Mac_OSX:_How_to_get_debug_information)

________________________________
You are receiving this mail because:

  *   You reported the bug.
Comment 3 retired 2014-01-27 10:51:02 UTC
Gwendoline, could you please update your very old LO (3.4.4) to the latest and see if the problem persists with 4.2.0.3: http://www.libreoffice.org/download/pre-releases/
Comment 4 Gwendoline.spurll@mcgill.ca 2014-01-27 14:01:02 UTC
Created attachment 92857 [details]
attachment-16631-0.html

We have installed the latest libreoffice  version as instructed . I then  cut and pasted some text from one of the files I have been trying to work on into libreoffice. It immediately crashed. I will attach the debug file.
________________________________
From: bugzilla-daemon@freedesktop.org [bugzilla-daemon@freedesktop.org]
Sent: January 27, 2014 5:51 AM
To: Gwendoline Spurll, Dr.
Subject: [Bug 74088] crash of OPENOFFICE when text input using Dragon naturally Speaking


Comment # 3<https://bugs.freedesktop.org/show_bug.cgi?id=74088#c3> on bug 74088<https://bugs.freedesktop.org/show_bug.cgi?id=74088> from Foss<mailto:foss@openmailbox.org>

Gwendoline, could you please update your very old LO (3.4.4) to the latest and
see if the problem persists with 4.2.0.3:
http://www.libreoffice.org/download/pre-releases/

________________________________
You are receiving this mail because:

  *   You reported the bug.
Comment 5 Gwendoline.spurll@mcgill.ca 2014-01-27 14:01:02 UTC
Created attachment 92858 [details]
attachment-16631-1.dat
Comment 6 Gwendoline.spurll@mcgill.ca 2014-01-27 14:01:02 UTC
Created attachment 92859 [details]
bug.rtf
Comment 7 Julien Nabet 2014-01-27 21:15:10 UTC
Thank you Gwendoline for your feedback.

Considering the stacktrace, it looks like a dup of fdo#54923 put in See Also.
However this tracker could be solved from 4.1.2 according to this:
https://bugs.freedesktop.org/show_bug.cgi?id=54923#c46

For the test, could you rename your LibreOffice directory Profile (see https://wiki.documentfoundation.org/UserProfile#Mac_OS_X) and give it a new try?
The goal of this test is to detect problems which could be due to some customizations/extensions not compatible anymore with last LibreOffice version.

If you still reproduce the problem, could you indicate if you use LazyMouse? If yes, could you disable for the test and give it a try?
Comment 8 Gwendoline.spurll@mcgill.ca 2014-01-28 22:19:13 UTC
Created attachment 92957 [details]
attachment-20034-0.html

Dear Julien,

I installed the up to date software, and got my son to rename the user profile.  I then used the new software to edit files I had made with manual entry of text and all was well.   Then I relabelled a copy of that text "test" and started editing using dictation and it crashed repeatedly, as before.  I attach the report.  Thank you. I

Gwen Spurll
________________________________
From: bugzilla-daemon@freedesktop.org [bugzilla-daemon@freedesktop.org]
Sent: January 27, 2014 4:15 PM
To: Gwendoline Spurll, Dr.
Subject: [Bug 74088] crash of OPENOFFICE when text input using Dragon naturally Speaking

Julien Nabet<mailto:serval2412@yahoo.fr> changed bug 74088<https://bugs.freedesktop.org/show_bug.cgi?id=74088>
What    Removed Added
See Also                https://bugs.freedesktop.org/show_bug.cgi?id=54923

Comment # 7<https://bugs.freedesktop.org/show_bug.cgi?id=74088#c7> on bug 74088<https://bugs.freedesktop.org/show_bug.cgi?id=74088> from Julien Nabet<mailto:serval2412@yahoo.fr>

Thank you Gwendoline for your feedback.

Considering the stacktrace, it looks like a dup of fdo#54923 put in See Also.
However this tracker could be solved from 4.1.2 according to this:
https://bugs.freedesktop.org/show_bug.cgi?id=54923#c46

For the test, could you rename your LibreOffice directory Profile (see
https://wiki.documentfoundation.org/UserProfile#Mac_OS_X) and give it a new
try?
The goal of this test is to detect problems which could be due to some
customizations/extensions not compatible anymore with last LibreOffice version.

If you still reproduce the problem, could you indicate if you use LazyMouse? If
yes, could you disable for the test and give it a try?

________________________________
You are receiving this mail because:

  *   You reported the bug.
Comment 9 Gwendoline.spurll@mcgill.ca 2014-01-28 22:19:14 UTC
Created attachment 92958 [details]
attachment-20034-1.dat
Comment 10 Gwendoline.spurll@mcgill.ca 2014-01-28 22:19:14 UTC
Created attachment 92959 [details]
error report.rtf
Comment 11 Gwendoline.spurll@mcgill.ca 2014-01-28 22:41:31 UTC
I don't know what azy mouse is,
.  I have installed sticky keys for one handed typing.
________________________________
From: bugzilla-daemon@freedesktop.org [bugzilla-daemon@freedesktop.org]
Sent: January 27, 2014 4:15 PM
To: Gwendoline Spurll, Dr.
Subject: [Bug 74088] crash of OPENOFFICE when text input using Dragon naturally Speaking

Julien Nabet<mailto:serval2412@yahoo.fr> changed bug 74088<https://bugs.freedesktop.org/show_bug.cgi?id=74088>
What    Removed Added
See Also                https://bugs.freedesktop.org/show_bug.cgi?id=54923

Comment # 7<https://bugs.freedesktop.org/show_bug.cgi?id=74088#c7> on bug 74088<https://bugs.freedesktop.org/show_bug.cgi?id=74088> from Julien Nabet<mailto:serval2412@yahoo.fr>

Thank you Gwendoline for your feedback.

Considering the stacktrace, it looks like a dup of fdo#54923 put in See Also.
However this tracker could be solved from 4.1.2 according to this:
https://bugs.freedesktop.org/show_bug.cgi?id=54923#c46

For the test, could you rename your LibreOffice directory Profile (see
https://wiki.documentfoundation.org/UserProfile#Mac_OS_X) and give it a new
try?
The goal of this test is to detect problems which could be due to some
customizations/extensions not compatible anymore with last LibreOffice version.

If you still reproduce the problem, could you indicate if you use LazyMouse? If
yes, could you disable for the test and give it a try?

________________________________
You are receiving this mail because:

  *   You reported the bug.
Comment 12 Julien Nabet 2014-01-29 19:31:54 UTC
Thank you again Gwendoline for your new feedback.
Same stacktrace badfully.
I put it at New since we've got a stacktrace.

Thorsten/Michael: any idea how to dig on this tracker or who may help here?
Comment 13 Julien Nabet 2015-04-19 11:00:28 UTC
Gwendoline: any updated with recent LO version (4.4.2 or at least 4.3.6)?
If you reproduce the crash, it could be interesting you attach it so we can compare with previous one.

Notice that 4.4.2 is only proposed in x86-64 version and needs at least MacOs 10.8. Since last MacOs versions are free, perhaps you may upgrade to 10.10 (Yosemite). Of course, you must check first that Nuance Dragon NaturallySpeaking would be compatible with this version.

4.3.6 is proposed in x86-64 version (which also needs MacOs 10.8 min) but also in x86-32 (which doesn't need an upgrade to MacOs 10.8 min)

In brief, you may give a try to 4.3.6 but if it still doesn't work, there'll be only 4.3.7 then 4.3 branch will be EOL (End Of Life), see https://wiki.documentfoundation.org/ReleasePlan.
Comment 14 tommy27 2015-05-27 05:30:25 UTC
I received a private mail from Gwendoline

here's what she said

-----------------

I have installed Yosemite and the latest (4.4.4) Libra office.  However I cannot run Dragon Naturally Speaking with this combination of programs to test it since Dragon informs me that it is not possible to run the version I have under OS 10.10.3.

However the upgraded operating system does speech recognition and takes dictation.  I have not done a formal comparison with Dragon, but in brief it works, and so I am not planning to upgrade Dragon, and my problem is solved.  (I can also type two handed now!)

THank you.
-----------------

so basically the original conflict with Dragon and latest LibO releases under Mac is not testable anymore on her system and she's using a different software which works fine in LibO.

let's keep this bug report open in case other Dragon Mac users will report additional issues
Comment 15 Julien Nabet 2015-05-27 05:33:33 UTC
Tommy: what about closing this one as WFM and propose to reopen this tracker for those who may reproduce it?
Indeed, if we let this one open, it may stay a long time like this since a lot of people create a bugtracker without taking a look to existing ones.
Comment 16 tommy27 2015-05-27 12:24:05 UTC
I don't agree this is a WFM
since that Dragon software is not working now and she's using another application.

@Gwen
just for the record, which Dragon NaturallySpeaking version were you using?
you said that it's not compatibile with MacOs 10.10.3 so I suspect it was an old Dragon release, isn't it?

another user reported crashes on Windows with LibO 5.0 and Dragon NaturallySpeaking 13 but no crash with LibO 4.4 (see Bug 91580 already on see also)

I set status to NEEDINFO
Comment 17 Gwendoline.spurll@mcgill.ca 2015-05-27 18:12:37 UTC
The version of Dragon I was using was DragonDictate 2.5.2
Comment 18 tommy27 2015-05-28 05:35:09 UTC
thanks Gwen, is DragonDictate a different product than Dragon NaturallySpeaking or are the same software?

latest release of Dragon NaturallySpeaking is 13 so I'm wondering if DragonDictate 2.5 is an older (maybe obsolete) release.
Comment 19 Gwendoline.spurll@mcgill.ca 2015-05-28 23:59:35 UTC
No, I think Dragon Dictate and Dragon Naturally speaking are the same.   You are right--I would have bought them in 2011 when I had my first bout of not being able to type (dislocated shoulder).   I guess what I am trying to run is an obsolete version bought in 2011.
Comment 20 Gwendoline.spurll@mcgill.ca 2015-05-29 00:17:08 UTC
According to the Dragan web site the current version (version 4) of Dragan runs under OS 10.8 and 10.9, they do not mention Yosemite.  So I think there would be no point in trying these versions.
Comment 21 tommy27 2015-05-29 04:50:01 UTC
yes Dragon Dictate is the Mac version and Dragon NaturallySpeaking the Windows version. they have different names and versions (latest are DD 4 and DNS 13).

http://en.wikipedia.org/wiki/DragonDictate

so considering you were using an obsolete version 2.5.2 which is not even compatibile with latest Mac OS version I close this bug as NOTOURBUG

feel free to reopen if you have chance to try Dragon Dictate 4 and you still reproduce the crash
Comment 22 Gwendoline.spurll@mcgill.ca 2016-04-28 02:36:11 UTC
I have now installed Libra office version 5. I had some trouble doing that because I wasn't included in instructions but I needed to going to my preferences and indicate that I would except non-Apple software. However once I did install it, to my delight, it works and works quite well with the operating system dictation software under Yosemite.