Bug 74341 - Dialog box looping
Summary: Dialog box looping
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
(earliest affected) release
Hardware: x86-64 (AMD64) Windows (All)
: medium critical
Assignee: Not Assigned
Depends on:
Reported: 2014-02-01 20:39 UTC by gidmanr
Modified: 2015-02-11 19:54 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


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Description gidmanr 2014-02-01 20:39:31 UTC
On upgrading to the latest version and running the application as a standard user a dialog box opens and says:-

"The LibreOffice configuration has been changed. Under Tools - Options - LibreOffice - Advanced, select the Java runtime environment you want to have used by LibreOffice."

The dialog box has an OK box to click, which does close the box, only for it to immediately reopen. It will never allow the software to run, and thus does NOT allow LibreOffice to run.

The above behaviour does NOT occur when logging on as an administrator, when the user interface does open properly. However, the settings for an administrator do NOT carry over to a standard user, which should happen.
Comment 1 Jean-Baptiste Faure 2014-02-02 00:36:33 UTC
Did you select the Java runtime environment to be used by LibreOffice ?

Have you installed extensions written in Java like LanguageTool ?

Best regards. JBF
Comment 2 gidmanr 2014-02-02 16:41:11 UTC
That's the problem. I couldn't get past that dialog box to open the main interface. The dialog box would close and IMMEDIATELY reopen. The whole LibreOffice suite became unavailable to a standard user.

The problem seems to be that this is a parameter that is set by each user, which is nonsensical. The JRE is upgraded at an administrator level, and this is where the usage should be set. The administrator account CAN set this parameter, and then use LibreOffice. If this parameter was set so that it is set centrally and then affects ALL users, then there would be a consistent approach across all users.

There are some details that would be set per user, but this should NOT be one of them.

The only way I could progress was to remove the latest version, and to regress to the previous version. This does allow the interface to be opened and the required JRE to be selected. However, this is still on a per user basis.

Hope this helps.
Comment 3 QA Administrators 2014-09-03 21:32:51 UTC
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INVALID due to lack of needed information.

For more information about our NEEDINFO policy please read the wiki located here: 

If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed.

Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team
Comment 4 Jean-Baptiste Faure 2014-09-04 05:34:37 UTC
Forgot to reset the status to unconfirmed after my questions have been answered.

@reporter: do you still encounter the same problem with current stable version?

Best regards. JBF
Comment 5 Mike 2014-10-26 19:09:16 UTC
(In reply to Jean-Baptiste Faure from comment #4)
> Forgot to reset the status to unconfirmed after my questions have been
> answered.
> @reporter: do you still encounter the same problem with current stable
> version?

Waiting for information from bugreporter -> Setting status to NEEDINFO

gidmanr: After you answer the question, feel free to set the status back to UNCONFIRMED.
Comment 6 QA Administrators 2015-02-11 19:54:00 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INVALID due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided):

a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. 

Please do not:
a) respond via email 
b) update the version field in the bug or any of the other details on the top section of FDO
Message generated on: 2015-02-11