Bug 76576 - Fatal hang (50% CPU) when selecting line with keyboard - must kill soffice.bin to recover
Summary: Fatal hang (50% CPU) when selecting line with keyboard - must kill soffice.bi...
Status: RESOLVED INVALID
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
4.2.1.1 release
Hardware: x86 (IA32) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2014-03-25 00:12 UTC by Filip Giesz
Modified: 2015-02-11 19:59 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


Attachments
trigger file (80.37 KB, application/vnd.oasis.opendocument.text)
2014-03-25 00:12 UTC, Filip Giesz
Details
Step 1 (15.21 KB, image/gif)
2014-03-25 00:15 UTC, Filip Giesz
Details
Step 2 (49.76 KB, image/gif)
2014-03-25 00:16 UTC, Filip Giesz
Details
Step 3 (hangs) (65.73 KB, image/gif)
2014-03-25 00:17 UTC, Filip Giesz
Details
Step 4 (visual hang) (31.10 KB, image/gif)
2014-03-25 00:18 UTC, Filip Giesz
Details
4.2.2.1 version also crashes, using XP Home Edition, with SP3 (143.24 KB, image/gif)
2014-03-29 18:08 UTC, Filip Giesz
Details

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Description Filip Giesz 2014-03-25 00:12:29 UTC
Created attachment 96326 [details]
trigger file

In the attached ODT file, when (a) indicated line is selected, (b) control+right arrow is pressed and (c) control+left arrow is pressed the app hangs and must be killed off via task-manager. I can repeat 100% of the time. Using a Asus Aspire One with 10.1" display (small) which may be at play.

Indicated line is the sentence "He is very mature, responsible teacher and, at the same time, well liked by all around him." Will add screencaps of it hanging/crashing on command.
Comment 1 Filip Giesz 2014-03-25 00:15:41 UTC
Created attachment 96327 [details]
Step 1

First of 4
Comment 2 Filip Giesz 2014-03-25 00:16:26 UTC
Created attachment 96328 [details]
Step 2

Second of 4
Comment 3 Filip Giesz 2014-03-25 00:17:18 UTC
Created attachment 96329 [details]
Step 3 (hangs)

Third of 4
Comment 4 Filip Giesz 2014-03-25 00:18:11 UTC
Created attachment 96330 [details]
Step 4 (visual hang)

Four of 4
Comment 5 Filip Giesz 2014-03-25 00:22:01 UTC
I should add that I did nothing except press control+left arrow and the window shifted to show the other screen. This may be related to crash as I was not able to create a trigger file with random text - I used original document and "anonymized" it.
Comment 6 retired 2014-03-25 08:45:49 UTC
NoRepro:4.2.2.1:OSX

What windows is this? Could you try with 4.2.2.1? http://www.libreoffice.org/download/libreoffice-fresh/

Please also try resetting your user profile and let us know if that helps: https://wiki.documentfoundation.org/UserProfile

Should this be still reproducible for you with the latest LO release please set this bug back to UNCONFIRMED. Should this issue be solved set it to WORKSFORME.

Setting to NEEDINFO until more detail is provided.
Comment 7 Filip Giesz 2014-03-29 18:08:34 UTC
Created attachment 96595 [details]
4.2.2.1 version also crashes, using XP Home Edition, with SP3
Comment 8 Filip Giesz 2014-03-29 18:10:32 UTC
Sorry, forgot to add that it also crashes with a fresh profile.
Comment 9 Yousuf Philips (jay) (retired) 2014-06-07 13:34:18 UTC
Tested on Windows XP SP3 with LibreOffice 4.2.4 and couldnt reproduce error. If you are still able to reproduce the error with 4.2.4, please send in a screencast using camstudio or screencast-o-matic.com.
Comment 10 QA Administrators 2015-01-10 18:06:39 UTC
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INVALID due to lack of needed information.

For more information about our NEEDINFO policy please read the wiki located here: 
https://wiki.documentfoundation.org/QA/FDO/NEEDINFO

If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed.


Thank you for helping us make LibreOffice even better for everyone!


Warm Regards,
QA Team

Message generated on: 10/01/2015
Comment 11 QA Administrators 2015-02-11 19:52:44 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INVALID due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided):

a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. 
Please do not:
a) respond via email 
b) update the version field in the bug or any of the other details on the top section of FDO

Message generated on: 2015-02-11
Comment 12 QA Administrators 2015-02-11 19:59:10 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INVALID due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided):

a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. 

Please do not:
a) respond via email 
b) update the version field in the bug or any of the other details on the top section of FDO
Message generated on: 2015-02-11