Bug 77314 - Problems with LibreOffice Writer
Summary: Problems with LibreOffice Writer
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
4.2.7.2 release
Hardware: x86-64 (AMD64) Linux (All)
: medium major
Assignee: Not Assigned
URL:
Whiteboard:
Keywords: regression
Depends on:
Blocks: DOC-Limitations
  Show dependency treegraph
 
Reported: 2014-04-11 08:46 UTC by Lee Harding
Modified: 2016-04-24 16:53 UTC (History)
4 users (show)

See Also:
Crash report or crash signature:


Attachments
example of a copy of web txt to libre office writer 4.1.5 (80.19 KB, application/pdf)
2014-04-12 18:17 UTC, claude.f.rocher
Details
attachment-27609-0.html (2.82 KB, text/html)
2014-04-24 05:36 UTC, Lee Harding
Details
attachment-27609-1.dat (1 bytes, multipart/alternative)
2014-04-24 05:36 UTC, Lee Harding
Details
NN27a.doc (28.50 KB, application/msword)
2014-04-24 05:36 UTC, Lee Harding
Details

Note You need to log in before you can comment on or make changes to this bug.
Description Lee Harding 2014-04-11 08:46:15 UTC
I had no problems with Libre Office 3.00 - which I can no longer download - but am plagued with them in LO4. When I set to VIEW my page to PAGE WIDTH, it does not keep this format when I save but reverts to default: maddening! And consecutive page numbering is useless: writing book chapters, I save my file with correct numbers intact, but when I next load it the page numbers begin with `1 and continue in this fashion. Until this bug is fixed, I'm re-installing Ubuntu 12.04 which has LO 3 and which works PERFECTLY. Smarten up, LibreOffice: 4 is NOT user friendly.
Comment 1 claude.f.rocher 2014-04-12 18:17:42 UTC
Created attachment 97261 [details]
example of a copy of web txt to libre office writer 4.1.5

all the hyperlink are lost on libre office 4.2.3 when you paste a web text to libre office writer 4.2.3
Comment 2 Dennis Roczek 2014-04-12 18:34:58 UTC
If you mean with "when you paste a web text to libre office writer 4.2.3" opening the PDF in your PDF viewer and cpy and paste the text to LibreOffice writer, I can confirm this behaviour (but this happens also in MS Word 2013). But if you import the PDF, the whole text including formattings and links is imported!
Comment 3 sophie 2014-04-23 08:27:25 UTC
(In reply to comment #0)
> I had no problems with Libre Office 3.00 - which I can no longer download -
> but am plagued with them in LO4. When I set to VIEW my page to PAGE WIDTH,
> it does not keep this format when I save but reverts to default: maddening!
> And consecutive page numbering is useless: writing book chapters, I save my
> file with correct numbers intact, but when I next load it the page numbers
> begin with `1 and continue in this fashion. Until this bug is fixed, I'm
> re-installing Ubuntu 12.04 which has LO 3 and which works PERFECTLY. Smarten
> up, LibreOffice: 4 is NOT user friendly.

Hi, which version of the LibreOffice 4.x branch are you using? and please provide the document with which you experience the page numbering problem, otherwise we can't reproduce and try to fix the problem. I set the issue on needinfo - Sophie
Comment 4 sophie 2014-04-23 08:29:29 UTC
(In reply to comment #1)
> Created attachment 97261 [details]
> example of a copy of web txt to libre office writer 4.1.5
> 
> all the hyperlink are lost on libre office 4.2.3 when you paste a web text
> to libre office writer 4.2.3

Hi, I don't see how your comment is related with the original report. If you experience a different problem, please open another issue. Thanks - Sophie
Comment 5 Lee Harding 2014-04-24 05:36:34 UTC
Created attachment 97864 [details]
attachment-27609-0.html

Hi Sophie: Thanks for your prompt response. I'm using the current Libre
Office 4 as installed on Ubuntu 14.04. The same bug was present in the
previous version on 13.10. And it's erratic. I write books, and need
ongoing page numbering. I had this with Libre Office 3. But as the problem
doesn't exist on some files, I'm wondering if the files in question are
'corrupt'. I've attached part of a current LibreOffice file as requested:
the page number SHOULD read from 257 onwards, but as you will see it has
reverted to Page 1 and onwards. I trust this will reveal the problem.
There's also the secondary problem of having to re-size files to page width
when I resume work on said file - and this happens on ALL files....
Many thanks for the help,
Lee Harding


On Wed, Apr 23, 2014 at 4:29 PM, <bugzilla-daemon@freedesktop.org> wrote:

>   *Comment # 4 <https://bugs.freedesktop.org/show_bug.cgi?id=77314#c4> on
> bug 77314 <https://bugs.freedesktop.org/show_bug.cgi?id=77314> from sophie
> <gautier.sophie@gmail.com> *
>
> (In reply to comment #1 <https://bugs.freedesktop.org/show_bug.cgi?id=77314#c1>)> Created attachment 97261 [details] <https://bugs.freedesktop.org/attachment.cgi?id=97261> [details] <https://bugs.freedesktop.org/attachment.cgi?id=97261&action=edit>
> > example of a copy of web txt to libre office writer 4.1.5
> >
> > all the hyperlink are lost on libre office 4.2.3 when you paste a web text
> > to libre office writer 4.2.3
>
> Hi, I don't see how your comment is related with the original report. If you
> experience a different problem, please open another issue. Thanks - Sophie
>
>  ------------------------------
> You are receiving this mail because:
>
>    - You reported the bug.
>
>
Comment 6 Lee Harding 2014-04-24 05:36:34 UTC
Created attachment 97865 [details]
attachment-27609-1.dat
Comment 7 Lee Harding 2014-04-24 05:36:34 UTC
Created attachment 97866 [details]
NN27a.doc
Comment 8 Lee Harding 2014-04-24 08:50:18 UTC
P.S. Now this is puzzling. I just checked the attachment on this SENT copy
of my previous email - and lo!  The numbering is correct. BUT.... when I
then check my copy of the file I find ...Page Nos 1-4! What IS going on
here?

Yours in frustration,
Lee Harding


On Thu, Apr 24, 2014 at 1:36 PM, wordsmyth <wordsmyth2@gmail.com> wrote:

> Hi Sophie: Thanks for your prompt response. I'm using the current Libre
> Office 4 as installed on Ubuntu 14.04. The same bug was present in the
> previous version on 13.10. And it's erratic. I write books, and need
> ongoing page numbering. I had this with Libre Office 3. But as the problem
> doesn't exist on some files, I'm wondering if the files in question are
> 'corrupt'. I've attached part of a current LibreOffice file as requested:
> the page number SHOULD read from 257 onwards, but as you will see it has
> reverted to Page 1 and onwards. I trust this will reveal the problem.
> There's also the secondary problem of having to re-size files to page width
> when I resume work on said file - and this happens on ALL files....
> Many thanks for the help,
> Lee Harding
>
>
> On Wed, Apr 23, 2014 at 4:29 PM, <bugzilla-daemon@freedesktop.org> wrote:
>
>>   *Comment # 4 <https://bugs.freedesktop.org/show_bug.cgi?id=77314#c4>
>> on bug 77314 <https://bugs.freedesktop.org/show_bug.cgi?id=77314> from
>> sophie <gautier.sophie@gmail.com> *
>>
>> (In reply to comment #1 <https://bugs.freedesktop.org/show_bug.cgi?id=77314#c1>)> Created attachment 97261 [details] <https://bugs.freedesktop.org/attachment.cgi?id=97261> [details] <https://bugs.freedesktop.org/attachment.cgi?id=97261&action=edit>
>> > example of a copy of web txt to libre office writer 4.1.5
>> >
>> > all the hyperlink are lost on libre office 4.2.3 when you paste a web text
>> > to libre office writer 4.2.3
>>
>> Hi, I don't see how your comment is related with the original report. If you
>> experience a different problem, please open another issue. Thanks - Sophie
>>
>>  ------------------------------
>> You are receiving this mail because:
>>
>>    - You reported the bug.
>>
>>
>
Comment 9 QA Administrators 2014-11-02 16:46:26 UTC
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INVALID due to lack of needed information.

For more information about our NEEDINFO policy please read the wiki located here: 
https://wiki.documentfoundation.org/QA/FDO/NEEDINFO

If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed.


Thank you for helping us make LibreOffice even better for everyone!


Warm Regards,
QA Team
Comment 10 QA Administrators 2015-01-02 17:13:23 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INVALID due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided):

a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. 
Please do not:
a) respond via email 
b) update the version field in the bug or any of the other details on the top section of FDO
Comment 11 Lee Harding 2015-01-03 02:58:09 UTC
Thanks for your continued support. I will now endeavour to reply to your request:

As previously reported, I am a novelist and currently plagued with pagination problems. Have used OpenOffice and then Libre Office for years and did not experience this problem until a Ubuntu Update, which included the current version of LibreOffice. My stats are as follows:

I am running Ubuntu 14.04LTS on an Acer Aspire E-1-531 64bit with Intel Celeron 1.80GHzx2, with LibreOffice 4.2.7.2  Build ID: 420mO (Build 2)

No matter what page number I insert in Text Flow for Page I of a new chapter, I get 63. As a check, I have checked chapters from earlier projects that did not have this problem, but when I insert a new page number for page one....I get 63.

Can you imagine how frustrating this is? It is affecting my professional output and income! Currently on a brief annual holiday, my plan is to return to Windows and Word when I resume work, hoping to safely transfer my files to Word without any problems. BUT:

I have heard of "corrupt" files, though in my fifteen year experience with computers have not experienced one. Could this current problem fall into this catagory, and if so, how can it be fixed.If I can't transfer the files safely to MS ....

I'm not a techie but I HAVE been using Ubuntu for many years, and had no problems with LibreOffice 3.

I trust the above information will assist. Thank you. wordsmyth
Comment 12 Robinson Tryon (qubit) 2015-01-07 18:35:31 UTC
(In reply to Lee Harding from comment #5)
> Created attachment 97864 [details]
> attachment-27609-0.html
> 
>... I've attached part of a current LibreOffice file as requested:
> the page number SHOULD read from 257 onwards, but as you will see it has
> reverted to Page 1 and onwards. I trust this will reveal the problem.

Hi Lee,
Are you talking about the HTML file attachment, or?

There's a post on Stack Overflow that's a little old, but might give you some information about page numbering:
https://stackoverflow.com/questions/11040080/libreoffice-page-number-bug

(In reply to Lee Harding from comment #11)
> As previously reported, I am a novelist and currently plagued with
> pagination problems.

Sorry to hear that.

> Have used OpenOffice and then Libre Office for years
> and did not experience this problem until a Ubuntu Update, which included
> the current version of LibreOffice.

Sounds like a regression
Keywords -> regression

> No matter what page number I insert in Text Flow for Page I of a new
> chapter, I get 63. As a check, I have checked chapters from earlier projects
> that did not have this problem, but when I insert a new page number for page
> one....I get 63.

Two things:
1) Please provide a test file (preferably an ODT) that shows this problem
2) Please provide a clear set of steps that allow us to reproduce the problem

(when you've done that, please change status to UNCONFIRMED. Thanks!)

Status -> NEEDINFO
Comment 13 Robinson Tryon (qubit) 2015-01-07 19:43:43 UTC
(In reply to Robinson Tryon (qubit) from comment #12)
> > No matter what page number I insert in Text Flow for Page I of a new
> > chapter, I get 63. As a check, I have checked chapters from earlier projects
> > that did not have this problem, but when I insert a new page number for page
> > one....I get 63.

(TESTING with LO 4.4.0.1 + Ubuntu 14.04)

Hi Lee,
I did some additional testing with the NN27a.doc file you uploaded (attachment 97866 [details]), and editing the Paragraph as described in https://stackoverflow.com/a/11040854 I was able to change the first page number to 257 (and following pages incremented as expected).

I saved the file as ODT, DOC, and DOCX. When I reopened the file:

ODT: Page number remained at 257
DOC: Page number reset to 1
DOCX: Page number remained at 257

RESULT: Saving to a non-ODF file format may lose data (especially if the given format doesn't support a given feature.

Please try saving your files as the native ODT format, and see if that solves the problem for you.

Blocks -> doc-limitations
Comment 14 Lee Harding 2015-01-07 23:51:05 UTC
Thanks for all the help, but I seem to have isolated the problem. I downloaded and installed Libre Office onto my old Windows computer, and began a new folder and file. Voila! Pagination proceeded smoothly, starting with 319 and continuing on to to 323. Saved file, re-opened it and Presto! the pagination was secure. Previously I had (a) removed LibreOffice from my regular laptop and download and installed a fresh LO: the problem had persisted, so as I mentioned earlier the problem began IMMEDIATELY after a Ubuntu update, which may have corrupted my Writer files and folders. Nothing for it but to start afresh, which I will now do, my next task being to (a) remove folder and files from my laptop and then (b) download my duplicate files from DROPBOX. And next time a Ubuntu update is imminent, I'll immediately SAVE all my files to my external hard drive BEFORE the update download. Thanks once again for persisting with my problem.    Cordially, WORDSMYTH.
Comment 15 Jean-Baptiste Faure 2016-04-24 16:53:21 UTC
Version set from comment #11.

Best regards. JBF