Bug 78916 - Custom page size missing from print dialog
Summary: Custom page size missing from print dialog
Status: NEW
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Printing and PDF export (show other bugs)
Version:
(earliest affected)
Inherited From OOo
Hardware: x86-64 (AMD64) Linux (All)
: medium enhancement
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks: Print-Dialog UX
  Show dependency treegraph
 
Reported: 2014-05-19 15:31 UTC by huber.joseph
Modified: 2021-04-26 13:38 UTC (History)
12 users (show)

See Also:
Crash report or crash signature:


Attachments
LibreOffice Print Dialog box (80.26 KB, image/png)
2014-05-19 15:31 UTC, huber.joseph
Details
Write Format>Page screenshot (65.68 KB, image/png)
2019-04-27 19:57 UTC, huber.joseph
Details
Writer Print Screenshot 1 (73.88 KB, image/png)
2019-04-27 19:58 UTC, huber.joseph
Details
Writer Print Screenshot 2 (63.49 KB, image/png)
2019-04-27 19:58 UTC, huber.joseph
Details
FireFox Print Screenshot (75.84 KB, image/png)
2019-04-27 19:59 UTC, huber.joseph
Details
Writer Print Screenshot 3 (93.88 KB, image/png)
2019-04-27 20:00 UTC, huber.joseph
Details
Two differently sized/dimensioned pages (8.77 KB, application/vnd.oasis.opendocument.text)
2019-08-16 21:15 UTC, Christoffer
Details

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Description huber.joseph 2014-05-19 15:31:16 UTC
Created attachment 99342 [details]
LibreOffice Print Dialog box

I cannot properly print to custom paper sizes from LibreOffice to my Xerox 6180DN. I'm using Ubuntu 12.04 LTS and LibreOffice 4.1.6.2, but was previously using LibreOffice 3.5.7.2 which had the same problem.

There is no "Custom" paper size available in the LibreOffice "Print" dialog box. LibreOffice picks a paper size closest to the actual document page size, and uses that. This results in improper placement of the content on the page whent printed.

In the fist attached screenshot, I am trying to print a document on a custom page size of 5.0 in x 8.0 in.  As you can see, LibreOffice has selected A5.

If I click the "Properties" button, and the "Paper Size" drop down, the paper sizes available are:
A4 (210 x 297mm)
A5 (148 x 210mm)
B5 (185 x 257mm)
Letter (8.5 x 11")
US Folio 8.5 x 13"
Legal (8.5 x 14")
Executive (7.25 x 10.5")

The work around is to export to PDF and print with the Document viewer.  In the print dialog for this application (and other applications like gedit), the "Paper Size" drop down has "Custom" and "Manage Custom Sizes..." choices, where custom paper sizes can be defined, and the document properly printed.

This bug has been widely reported in various forums and for various printer models for several years now.  Why can't LibreOffice provide the "Custom" page size options in the "Print" dialog, like other applications can?  Exporting to PDF in order to print is tedious, and should be unnecessary.

Thanks!
Comment 1 Cor Nouws 2014-05-19 17:06:22 UTC
Hi Huber,

There has been some work done on this issue. 
From the top of my head, I don't know in which version it landed, nor all details, but it will be definitely later then 4.1.x 
Maybe you can try 4.2.x or 4.3.0.alpha installed parallel?
 http://nl.libreoffice.org/download/
 http://dev-builds.libreoffice.org/pre-releases/
 http://wiki.documentfoundation.org/Installing_in_parallel

Thanks,
Cor
Comment 2 huber.joseph 2014-05-19 18:45:44 UTC
Cor Nouws,

As you suggested, I installed 4.3.0.0alpha1 in parallel, but unfortunately, the behavior is exactly the same as the previous version.  The page size in the Print dialog automatically picks a close, but wrong, page size, and there are no custom page size options in the Print->Properties-Paper size drop down.

Thanks!
Comment 3 Joel Madero 2014-05-20 03:36:40 UTC
Updating version - our version field is the oldest verified version not the latest. We use comments to say that it still exists on a later version
Comment 4 Cor Nouws 2014-06-22 14:34:57 UTC
Comment on attachment 99342 [details]
LibreOffice Print Dialog box

correct MIME type
Comment 5 Cor Nouws 2014-06-22 14:37:24 UTC
(In reply to comment #0)

> There is no "Custom" paper size available in the LibreOffice "Print" dialog
> box. LibreOffice picks a paper size closest to the actual document page
> size, and uses that. This results in improper placement of the content on
> the page whent printed.

Rethinking... this should be handled by the printer driver, no :) ?!
So the Properties button on your screen print.
IMO this is a NOTOURBUG.

Pls correct me if I'm wrong!
Cheers,
Cor
Comment 6 huber.joseph 2014-06-22 22:14:32 UTC
As mentioned in the description, this problem only occurs in LibreOffice.  LO uses some kind of customized print dialog (at least it does in Ubuntu 12.04 LTS), and this customized print dialog does not present the opportunity to set up a custom page size.  Somehow, the customized LO print dialog is missing the option.  

Applications that use the standard system print dialog (like FireFox, Thunderbird, gnuCash, etc.) are all able to set up a custom paper size, because the the "Paper Size" drop down on the "Page Setup" tab contains a "Manage custom sizes..." choice.  This choice is nowhere to be found in the customized LO print dialog; at least I can't find it.

Chrome also uses a customized print dialog, which only provides a small subset of the printer driver options.  But Chrome also has an option to use the system print dialog, in which one can access all the features of the printer driver.  Is there an option to force LO to use the system print dialog?

I have several custom paper sizes set up through the system print dialog.  Other applications see those custom paper sizes.  LO does not.  Therefore, LO must not be reading the available printer driver options and settings properly from the system.  You are correct in stating that the print driver should handle custom paper size, and it does for applications that use the system print dialog.  Unfortunately, the LO custom print dialog is missing this feature. 

IMO, this is definitely a LO bug (after all, it only occurs in LO!), and it is not appropriate to change the status to RESOLVED NOTOURBUG, at least not for the reason you stated.
Comment 7 Cor Nouws 2014-11-04 21:53:04 UTC
Set to NEW again
Comment 8 QA Administrators 2015-12-20 16:11:23 UTC Comment hidden (obsolete)
Comment 9 Cor Nouws 2016-02-03 13:45:26 UTC
Hi Huber,

(In reply to huber.joseph from comment #0)

> There is no "Custom" paper size available in the LibreOffice "Print" dialog
> box. LibreOffice picks a paper size closest to the actual document page
> size, and uses that. This results in improper placement of the content on
> the page whent printed.

Click "Use only paper size from printer preferences" checkbox on the File > Print .. Options tab.

See
https://bugs.documentfoundation.org/show_bug.cgi?id=61186
and
https://wiki.documentfoundation.org/ReleaseNotes/4.1#Other

So I think closing as duplicate of 67576 is appropriate?

(Note: discussion on improving the position of that option is ongoing)
Comment 10 huber.joseph 2016-02-03 14:29:45 UTC
(In reply to Cor Nouws from comment #9)
> Hi Huber,
> 
> (In reply to huber.joseph from comment #0)
> 
> > There is no "Custom" paper size available in the LibreOffice "Print" dialog
> > box. LibreOffice picks a paper size closest to the actual document page
> > size, and uses that. This results in improper placement of the content on
> > the page whent printed.
> 
> Click "Use only paper size from printer preferences" checkbox on the File >
> Print .. Options tab.
> 
> See
> https://bugs.documentfoundation.org/show_bug.cgi?id=61186
> and
> https://wiki.documentfoundation.org/ReleaseNotes/4.1#Other
> 
> So I think closing as duplicate of 67576 is appropriate?
> 
> (Note: discussion on improving the position of that option is ongoing)

This solution doesn't solve the problem.  LibreOffice ignores whatever paper size is set in the printer preferences and picks whatever size it thinks the document should use.
Comment 11 QA Administrators 2017-10-23 14:02:56 UTC Comment hidden (obsolete)
Comment 12 huber.joseph 2017-10-23 15:06:37 UTC
This bug is still present in 5.4.2 on Ubuntu 16.04 LTS

Version: 5.4.2.2
Build ID: 1:5.4.2~rc2-0ubuntu0.16.04.1~lo1
CPU threads: 4; OS: Linux 4.4; UI render: default; VCL: gtk3; 
Locale: en-US (en_US.UTF-8); Calc: group
Comment 13 Bryce 2018-01-04 13:06:35 UTC
This bug is also a problem on MacOS version of LibreOffice. Not being able to choose a paper size or orientation is a real problem. Perhaps LibreOffice could switch to using the OS print dialog box as a temporary solution to this issue.
Comment 14 Bryce 2018-01-04 13:09:12 UTC Comment hidden (obsolete)
Comment 15 Matthias Urlichs 2018-04-09 22:30:23 UTC
Oh, it gets worse. I have a label printer. The OS page setup / print dialogs (Linux Gnome) display the available label sizes (from the remote printer's PPD, I presume). LO, on the other hand, only shows its standard paper sizes even when I select this printer in File / Printer Settings… . It's simply not reasonable to force the user to manually enter custom page sizes or workaround the problem via PDFs, when the OS affords reasonable page sizes to any program that cares to ask.

Using the OS page setup and print dialog boxes is not a "stopgap measure". It's the only sane way to handle printing. The times where the OS dialog was so unuseable and/or inadequate that you had no choice but invent your own are gone.

As it is now, my printer is unuseable with LO. :-(
Comment 16 huber.joseph 2018-04-10 13:36:30 UTC
I continue to be amazed that new versions of LibreOffice continue to come out, but this issue, which affects many users, remains unresolved.

I ended up obtaining a version of Microsoft Office that is well-supported by Wine, and I pretty much use that for everything but trivial tasks.

It is issues like this that keep LibreOffice mired as a second-rate office suite.  How hard could it possibly be to add an option to use the system print dialog (like most every other Linux app has)?
Comment 17 QA Administrators 2019-04-11 02:58:00 UTC Comment hidden (obsolete)
Comment 18 huber.joseph 2019-04-27 16:25:44 UTC
The inability to print to custom page sizes is still present in
Version: 6.2.2.2
Build ID: 1:6.2.2-0ubuntu0.16.04.1~lo1

This is the latest version for my Linux distro.
Comment 19 Cor Nouws 2019-04-27 19:28:50 UTC
(In reply to huber.joseph from comment #18)
> The inability to print to custom page sizes is still present in
> Version: 6.2.2.2
> Build ID: 1:6.2.2-0ubuntu0.16.04.1~lo1
> 
> This is the latest version for my Linux distro.

That is sad. Since there is a new print dialog now, can you please describe the precise steps/settings that you make? Thanks in advance, Cor
Comment 20 huber.joseph 2019-04-27 19:57:30 UTC
Created attachment 151043 [details]
Write Format>Page screenshot
Comment 21 huber.joseph 2019-04-27 19:58:16 UTC
Created attachment 151044 [details]
Writer Print Screenshot 1
Comment 22 huber.joseph 2019-04-27 19:58:51 UTC
Created attachment 151045 [details]
Writer Print Screenshot 2
Comment 23 huber.joseph 2019-04-27 19:59:24 UTC
Created attachment 151046 [details]
FireFox Print Screenshot
Comment 24 huber.joseph 2019-04-27 20:00:00 UTC
Created attachment 151047 [details]
Writer Print Screenshot 3
Comment 25 huber.joseph 2019-04-27 20:02:25 UTC
Steps:

1. Open a new document
2. Go to Format>Page and set the page size to a custom page size, which is something other than page sizes known by the printer.
3. File>Print... to make the Print dialog appear.  Writer picks the closest page size known by the printer.  There is no place to enter a custom page size.  The page size is greyed out and cannot be changed.  Please see the attached screenshots. L1-L4.png

This is the same for all printers, and this behavior has been the same since this bug was reported 5 years ago.  

See the screenshot from FireFox.  If you need a custom paper size, it is easy to do. Please see FF1.png.
Comment 26 Cor Nouws 2019-04-27 22:01:40 UTC
Hi Joseph,

(In reply to huber.joseph from comment #25)
> 3. File>Print... to make the Print dialog appear.  Writer picks the closest
(your screen prints are not the latest dialogs? but that's no problem.)

> page size known by the printer.  There is no place to enter a custom page
> size.  The page size is greyed out and cannot be changed.  Please see the
> attached screenshots. L1-L4.png
Nor is there an option "actual user defined size".
So yes, this definitely is a limitation. On the other hand, the printer (any way mine) does not offer the option to set a free size either..
Set to enhancement. Is here from OOo times.

Maybe UX-advice has an suggestion for a solution?
Comment 27 huber.joseph 2019-04-27 22:25:37 UTC
My version is

Version: 6.2.2.2
Build ID: 1:6.2.2-0ubuntu0.16.04.1~lo1

which is not that far behind the latest release of 6.2.3, but still newer than the LTS version of 6.1.5.

Both my printers allow custom page size, and custom page sizes work fine with other Ubuntu applications (such as the FireFox screenshot I showed), and with Microsoft Office running both in both Windows and on Ubuntu via Wine.

I look forward to this issue being finally addressed.
Comment 28 Heiko Tietze 2019-04-29 10:24:59 UTC
You can define a page size of 2x2" but the average printer is likely not capable of this paper size. I guess you can pick only those sizes that your printer reports. Daniel/Bubli, please proof me wrong.
Comment 29 Heiko Tietze 2019-04-29 10:26:00 UTC
proof => prove
Comment 30 Thomas Lendo 2019-05-05 12:47:19 UTC
For me, this is definitively a bug of LibreOffice. If you set a custom page size ('user') in Format > Page... > Page > Paper Format, then this page format should be available in the print dialog too.

What's the sense of a user-defined page size when you can't print it on a page (no matter on what real paper size you will print this custom page ... or maybe on PDF you can print all what you want without any real-life restrictions)?

That the print preview in the print dialog shows another pre-defined page format from LibreOffice is bad UX and disrupts the user behavior.
Comment 31 Thomas Lendo 2019-05-05 12:49:31 UTC
And as a side note, I'm with the bug opener that this is one of the countless small 'paper cuts' that makes it hard for practically-minded people to use LibreOffice in a way that makes it a recommended product for everyone 'average user'.
Comment 32 Tylla 2019-05-30 23:28:50 UTC
@Heiko: you can never know what the "average printer" for the "average user" means. Maybe s/he is trying to print some custom labels (where 2"x2" can be perfectly valid), or maybe s/he has got some insane custom-sized paper which is only a few mm smaller than the well known A4 but which is really hard to position if it is printed as A4.
And maybe the PDF printing workaround doesn't work either because it has to be printed as a brochure which the "Export as PDF..." function doesn't support. (yes, this is my current problem)

@Cor: lots of printers allow defining custom page sizes on its configuration pages, some drivers even allow this from client side.

The point is that it is OK to use a custom print dialog on such OS's where this adds or brings back some functionality, but if this hides some really useful functionality then it should be considered a bug. Even more if it is an OOo legacy.

So please accept this as a bug, and try to give some priority to it.

PS: I'm using LO v5.2.7.2 on Debian
Comment 33 Heiko Tietze 2019-06-01 07:34:13 UTC
Okay, sounds reasonable let's fix the bug => User-define page settings have to appear in the print dialog.

(Priority is up for QA but I wouldn't raise given that we have many places with this small paper cuts. And LibreOffice is Open Source so the priority is not necessarily resulting in coding effort unless a developer becomes interested in the topic.)
Comment 34 Christoffer 2019-08-16 21:15:23 UTC
Created attachment 153447 [details]
Two differently sized/dimensioned pages

(In reply to Cor Nouws from comment #9)
> Hi Huber,
> 
> (In reply to huber.joseph from comment #0)
> 
> > There is no "Custom" paper size available in the LibreOffice "Print" dialog
> > box. LibreOffice picks a paper size closest to the actual document page
> > size, and uses that. This results in improper placement of the content on
> > the page whent printed.
> 
> Click "Use only paper size from printer preferences" checkbox on the File >
> Print .. Options tab.
> 
> See
> https://bugs.documentfoundation.org/show_bug.cgi?id=61186
> and
> https://wiki.documentfoundation.org/ReleaseNotes/4.1#Other
> 
> So I think closing as duplicate of 67576 is appropriate?
> 
> (Note: discussion on improving the position of that option is ongoing)

The "Use only paper size from printer preferences" checkbox seems to have disappeared from the new print dialogue form in recent versions of LO.

I have also uploaded a document with 2 pages using different dimensions, which causes some related weird behavior.
Switching between the pages in the print dialogue somehow mixes the page dimensions up in the v6.3 print dialogue / preview.

Furthermore, the width and height of landscape-oriented pages are reported to the printer driver in portrait-oriented mode. LO ignores the fact that most printers print landscape-oriented pages in 90 degrees rotation compared to portrait-orientation.
Comment 35 Kevin Zembower 2020-08-28 20:00:01 UTC
Trying to still keep this bug report alive.

I'm trying to print on 3x5 cards, using LibreOffice Write 6.3.2.2. I've defined the page size in the Format menu to be 3x5, but there's no 3x5 in the print dialog box to choose. It prints on 8-1/2x11 paper.

Projects like Chrome seem to address this problem by having a "Print using System Dialog (Ctrl-Shift-P)..." choice under "More settings" in their custom print dialog.

Thanks for looking into fixing this issue.

-Kevin
Comment 36 gerontoman 2020-10-28 17:33:09 UTC
Build ID: 1:6.4.6-0ubuntu0.20.04.1

1. I can use "File" > "New" > "Labels" to create a new label.
2. In "Format" > "Page Style" the values under "Paper Format" change properly to fit my label type.
3. But afterwards, I *cannot* print the labels, because "File" > "Print..." does not let me specify custom paper size values anywhere in the dialogue.