Created attachment 101201 [details] Dialog that pops up after installation starts. I am trying to install LibreOffice 4.2.4.2 (English-US) on my Win 7x64 Home Premium PC (English-US), AMD CPU, up to date on patches, etc. During the install, I get the following dialog: "The system administrator has set policies to prevent this installation" before the installation stops. When looking in the event log, I find the following: System Provider [ Name] VSS EventID 8193 [ Qualifiers] 0 Level 2 Task 0 Keywords 0x80000000000000 TimeCreated [ SystemTime] 2014-06-16T00:03:05.000000000Z EventRecordID 3972 Channel Application Computer Lazarus2 Security EventData ConvertStringSidToSid(S-1-5-21-2618503741-3002105249-4035596910-1001.bak) 0x80070539, The security ID structure is invalid. Operation: OnIdentify event Gathering Writer Data Context: Execution Context: Shadow Copy Optimization Writer Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f} Writer Name: Shadow Copy Optimization Writer Writer Instance ID: {592d7e71-9e4a-4148-aabc-0f539afafb1d} 2D20436F64653A20534543534543524330303030303931302D2043616C6C3A20534543534543524330303030303930332D205049443A202030303030343234382D205449443A202030303030333336382D20434D443A2020433A5C57696E646F77735C73797374656D33325C76737376632E6578652020202D20557365723A204E616D653A204E5420415554484F524954595C53595354454D2C205349443A532D312D352D313820 Binary data: In Words 0000: 6F43202D 203A6564 53434553 43524345 0008: 30303030 30313930 6143202D 203A6C6C 0010: 53434553 43524345 30303030 33303930 0018: 4950202D 20203A44 30303030 38343234 0020: 4954202D 20203A44 30303030 38363333 0028: 4D43202D 20203A44 575C3A43 6F646E69 0030: 735C7377 65747379 5C32336D 76737376 0038: 78652E63 20202065 7355202D 203A7265 0040: 656D614E 544E203A 54554120 49524F48 0048: 535C5954 45545359 53202C4D 533A4449 0050: 352D312D 2038312D In Bytes 0000: 2D 20 43 6F 64 65 3A 20 - Code: 0008: 53 45 43 53 45 43 52 43 SECSECRC 0010: 30 30 30 30 30 39 31 30 00000910 0018: 2D 20 43 61 6C 6C 3A 20 - Call: 0020: 53 45 43 53 45 43 52 43 SECSECRC 0028: 30 30 30 30 30 39 30 33 00000903 0030: 2D 20 50 49 44 3A 20 20 - PID: 0038: 30 30 30 30 34 32 34 38 00004248 0040: 2D 20 54 49 44 3A 20 20 - TID: 0048: 30 30 30 30 33 33 36 38 00003368 0050: 2D 20 43 4D 44 3A 20 20 - CMD: 0058: 43 3A 5C 57 69 6E 64 6F C:\Windo 0060: 77 73 5C 73 79 73 74 65 ws\syste 0068: 6D 33 32 5C 76 73 73 76 m32\vssv 0070: 63 2E 65 78 65 20 20 20 c.exe 0078: 2D 20 55 73 65 72 3A 20 - User: 0080: 4E 61 6D 65 3A 20 4E 54 Name: NT 0088: 20 41 55 54 48 4F 52 49 AUTHORI 0090: 54 59 5C 53 59 53 54 45 TY\SYSTE 0098: 4D 2C 20 53 49 44 3A 53 M, SID:S 00a0: 2D 31 2D 35 2D 31 38 20 -1-5-18 Event 8193 seems to say that Volume Shadow Copy cannot be started on 64-bit systems by a 32-bit process.
Are you using Administrator account? P.S. That event seems irrelevant.
(In reply to comment #1) > Are you using Administrator account? > P.S. > That event seems irrelevant. Control Panel > User Accounts says my account type is "Administrator" What should I check for or look up next?
Created attachment 101317 [details] Screenshot Screenshot of the Control Panel > User Accounts dialog, indicating that I am an Administrator
REOPENED is reserved for a bug that: 1. a developer has marked as FIXED; 2. a developer is assigned to the bug that is marked as FIXED; In this case the enhancement request was never independently confirmed so correct status is UNCONFIRMED. Thanks!
@Timothy Tai are you still experiencing this issue with LibO 4.2.6.2 or 4.3.2.2 releases?
NEEDINFO as of comment #5. Please re-try with LO 4.3.3.2. After providing the requested info, please reset this bug to UNCONFIRMED (should it be persisting) or WORKFORME (should it be solved with a newer LO version).
Dear Bug Submitter, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INVALID due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team
Dear Bug Submitter, Please read this message in its entirety before proceeding. Your bug report is being closed as INVALID due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker -- The LibreOffice QA Team This INVALID Message was generated on: 2015-05-06 Warm Regards, QA Team