Bug 84487 - Extension update button
Summary: Extension update button
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Extensions (show other bugs)
(earliest affected) release
Hardware: x86-64 (AMD64) Windows (All)
: medium major
Assignee: Not Assigned
Depends on:
Reported: 2014-09-29 18:45 UTC by Lifeisgreat
Modified: 2015-05-06 14:24 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:

Error msg - screen dump (46.65 KB, image/jpeg)
2014-09-29 18:45 UTC, Lifeisgreat

Note You need to log in before you can comment on or make changes to this bug.
Description Lifeisgreat 2014-09-29 18:45:50 UTC
Created attachment 107079 [details]
Error msg - screen dump

In the Extension Manager - when you choose 'Check for Updates' it comes out w the following error:

 "http://ooop.sourceforge.net/update/extensions.xml does not exist."
Comment 1 Julien Nabet 2014-09-29 19:31:14 UTC
For the test, could you rename your LO directory profile (see https://wiki.documentfoundation.org/UserProfile#Windows) and give it a new try?
Comment 2 Jean-Baptiste Faure 2014-09-29 20:11:36 UTC
I guess the problem is on the OfficeOxygen extension side.

Best regards. JBF
Comment 3 Julien Nabet 2014-09-29 20:14:12 UTC
So it seems you must give a look to their support.
Comment 4 Lifeisgreat 2014-09-29 20:18:46 UTC
Thx guys...Im new to this reporting. Do I just post it to their user support fora??
Comment 5 Lifeisgreat 2014-09-29 20:21:05 UTC
(In reply to comment #1)
> For the test, could you rename your LO directory profile (see
> https://wiki.documentfoundation.org/UserProfile#Windows) and give it a new
> try?

It worked when I rename the folder. Then I do not get any error msg. Though I would say it really hard to see if it actually does anything as there is no indication that I can see when I press Update.
Comment 6 Jean-Baptiste Faure 2014-09-29 20:43:09 UTC
(In reply to comment #4)
> Thx guys...Im new to this reporting. Do I just post it to their user support
> fora??

This information should be on the website where you downloaded this extension.

Best regards. JBF
Comment 7 Lifeisgreat 2014-09-29 20:59:55 UTC
But its not related to any specific Extension. It's the Extension Manager in LibreOffice which has this Update button which gave this error. So is it not here it should be??
Comment 8 Lifeisgreat 2014-09-29 21:04:08 UTC
BTW...it was the same error in LibreOffice 4.3.2 in the Extension Manager.
Comment 9 Julien Nabet 2014-09-29 21:10:10 UTC
Could you zip the profile which triggers the problem and attach it here by using this link:
https://bugs.freedesktop.org/attachment.cgi?bugid=84487&action=enter ?
Comment 10 Jean-Baptiste Faure 2014-09-30 04:50:21 UTC
It seems that this probably too old extension gives LibreOffice an outdated url where to find updating data.

In addition to the suggestions by Julien, please try this:
1/ uninstall this extension / all extension from OfficeOxygen
2/ close and restart LibreOffice
3/ push the Extension Update button

What happens ?

Set status to NEEDINFO. Please set it back to UNCONFIRMED once you have provided requested informations. Thank you for your understanding.

Best regards. JBF
Comment 11 QA Administrators 2015-04-01 14:47:26 UTC
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INVALID
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.
Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team
Comment 12 QA Administrators 2015-05-06 14:21:47 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INVALID due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

-- The LibreOffice QA Team 

This INVALID Message was generated on: 2015-05-06

Warm Regards,
QA Team