Cantaro,

Can you attach the specific document?  Remember that attachments are visible to the whole world.

If the document contents are confidential, would you be willing to share it with someone who could change all letters to 'x' and then attach the result?

When you answer, please set the bug status back to UNCONFIRMED.

Terry.

Created attachment 107780 [details]
Sample documnt that causes Writer to crash.

Document sig3.dot attached.

I have not managed to make a crash, although LibreOffice shows the rtf
markup (rtf version 1) in the document area rather than the rendering
which one expects.  If on Windows I copy sig3.dot to sig3.rtf,
LibreOffice opens sig3.rtf and displays the rendered document.

I have pased the whole contents of the document into LibreOffice from
both MS Word 2003 and WordPad (MS Vista SP2).  In each case,
LibreOffice shows the rendered document.

Terry.

What kind of traces or dumps could I get to help analyze the crash? Please provide instructions. Thank you!

no crash under Win7x64 using portable LibO 4.3.2.2 from winPenPack ( http://www.winpenpack.com/main/download.php?view.1354 )

no crash with installed  development version 4.4.0.0.alpha0+
Build ID: 9177329a425cf70b515d1f266132838894fe54c6
TinderBox: Win-x86@42, Branch:master, Time: 2014-10-06_00:13:13

so please try a different package (winPenPack portable version or regular installation LibO 4.3.2.2) with a clean  user profile:
https://wiki.documentfoundation.org/UserProfile

I set status to NEEDINFO waiting for feedback.

Same crash for me using LibO 4.3.2.2 from winPenPack (http://www.winpenpack.com/main/download.php?view.1354).
Checked user profile (https://wiki.documentfoundation.org/UserProfile): no LibreOffice folder found.

(In reply to cantaro from comment #4)
> What kind of traces or dumps could I get to help analyze the crash? Please
> provide instructions. Thank you!

There is a wiki page "How to get a backtrace with WinDbg"
<https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg>
which should be helpful.  I have not actually done this myself.

Created attachment 107858 [details]
Analysis of hang dump gathered using ProcDump

Please reset your profile + get a debug from the method explained in our wiki

https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg

Joel, I thought I did that already? Did you check the file I last attached?

No crash.

Win 7 64-bit Version: 4.4.0.0.alpha2+
Build ID: b021b5983c62e266b82d9f0c5c6d8d8900553827
TinderBox: Win-x86@39, Branch:master, Time: 2014-11-12_01:10:08

@Cantaro - as no one else can confirm this on a non-portable version. Is there any way that you can test using a regular install of LibreOffice from www.libreoffice.org/download? 

We're trying to get to the bottom of this but so far, no one else can confirm the issue :-/

Created attachment 111838 [details]
Debug output from 4.5 alpha 2014-12-14

Didn't crash on anything I tried, but attached is the debug output from 4.5 alpha on Ubuntu.

I noticed, though, that only in 3.5 on Ubuntu the .dot is opened as a proper document. It starts with:

——————————
I am primarily assigned to an inbound call queue.

In all my other tested versions it opens as plain text, so it starts with:

{\rtf1\ansi\ansicpg1252\deff0\deflang1033\deflangfe1033{\fonttbl{\f0\fswiss\fprq2\fcharset0 Arial;}}

Tested on:

Win 7 64-bit 4.3.5.2 and Version: 4.5.0.0.alpha0+
Build ID: 8c7f6830e767897d3a0e88f75fc8d7ef7fca95dc
TinderBox: Win-x86@42, Branch:master, Time: 2015-01-06_00:47:25

Ubuntu 14.10 64-bit Version: 4.5.0.0.alpha0+
Build ID: f92183833fa569006602ac7e93c906d2094e0d4d
TinderBox: Linux-rpm_deb-x86_64@46-TDF-dbg, Branch:master, Time: 2014-12-14_00:21:45

and

Version: 4.3.3.2
Build ID: 430m0(Build:2)

LibreOffice 3.5.0rc3 
Build ID: 7e68ba2-a744ebf-1f241b7-c506db1-7d53735

(In reply to Beluga from comment #13)
> I noticed, though, that only in 3.5 on Ubuntu the .dot is opened as a proper
> document. It starts with:
> 
> ——————————
> I am primarily assigned to an inbound call queue.
> 
> In all my other tested versions it opens as plain text, so it starts with:
> 
> {\rtf1\ansi\ansicpg1252\deff0\deflang1033\deflangfe1033{\fonttbl{\f0\fswiss\f
> prq2\fcharset0 Arial;}}

Ideally, the document would appear the same in all version of LibreOffice. If it's encoded as RTF, but opening as text in a current version of LO (say, master), then that sounds like a bug right there, *assuming* that the MIMEtype is set correctly.

Tried pasting the contents of sig3.dot from Word 2013, no crash.
Win 8.1 32-bit.

LibO Version: 4.5.0.0.alpha0+
Build ID: b3b4bbaf6cbd2226b659fea7d6ae473ccf84e9dd
TinderBox: Win-x86@39, Branch:master, Time: 2015-01-12_06:13:44

Any update with last stable LO version 5.0.3? Please try official non portable version from website https://www.libreoffice.org/

Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INVALID due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

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This INVALID Message was generated on: 2016-05-09