Bug 86904 - Crashes/exits when clicking diagram button
Summary: Crashes/exits when clicking diagram button
Status: RESOLVED WONTFIX
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Calc (show other bugs)
Version:
(earliest affected)
4.4.0.0.beta1
Hardware: Other Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords: haveBacktrace, regression
Depends on:
Blocks:
 
Reported: 2014-12-01 14:16 UTC by merike
Modified: 2015-02-04 09:00 UTC (History)
5 users (show)

See Also:
Crash report or crash signature:


Attachments
windbg analysis (6.91 KB, text/plain)
2014-12-10 13:29 UTC, merike
Details

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Description merike 2014-12-01 14:16:43 UTC
When opening a new spreadsheet and clicking the diagram button to insert a diagram Calc exits and recovery dialog appears. This happens with 4.4.0.0.beta1 and does not happen with 4.3.3.1 build. This is on Windows 7 using Estonian language should it make any difference.
Comment 1 Joel Madero 2014-12-01 16:46:41 UTC
When you say "diagram button" what button are you referring to? What's the actual label of the button?
Comment 2 raal 2014-12-01 17:08:10 UTC
I can not confirm with Version: 4.5.0.0.alpha0+
Build ID: e841dd17a4fb9ba558bcbea5cde5ec90061c1313
TinderBox: Win-x86@42, Branch:master, Time: 2014-11-29_23:46:43
Comment 3 Joel Madero 2014-12-01 17:32:49 UTC
With confirmation marking as NEW - setting to Highest as it's a regression crasher caught early in the cycle. Adding to 4.4 MAB tracker.
Comment 4 merike 2014-12-01 18:28:08 UTC
Oops, I think the correct term would be chart in English. The one with pie chart icon on it. In Estonian its labeled as "Diagramm".
Comment 5 Julien Nabet 2014-12-01 22:03:38 UTC
On pc Debian x86-64 with master sources updated yesterday, I don't reproduce this.

merike: for the test, could you rename your LO directory profile (see https://wiki.documentfoundation.org/UserProfile#Windows) and give a new try?

Joel: do you mean you reproduced it?
Comment 6 Joel Madero 2014-12-01 22:07:44 UTC
No but raal did and is pretty active in QA so I trust the reproduction :)
Comment 7 Markus Mohrhard 2014-12-01 23:35:35 UTC
(In reply to Joel Madero from comment #3)
> With confirmation marking as NEW - setting to Highest as it's a regression
> crasher caught early in the cycle. Adding to 4.4 MAB tracker.

Where did you see the confirmation? I only see a can not confirm from him.
Comment 8 Joel Madero 2014-12-01 23:37:29 UTC
Crap I misread - setting to UNCONFIRMED and removing from MAB. Sorry!
Comment 9 merike 2014-12-02 07:03:47 UTC
Yes, I did try renaming /user in AppData/Roaming/LibreOfficeDev (or a very similar name, not looking at it right now) and it still crashed after recreating that folder before my eyes. I also gave it a try in a Win7 virtual machine I have to see if it's only happening on one setup and it happened there too. Said virtual machine had never had dev build before so the profile had to be created for the first time.
Comment 10 sophie 2014-12-02 15:57:21 UTC
Hi Merike, could you try without your language pack. Sometimes, incomplete translations give strange behaviors. 
I don't reproduce using Version: 4.5.0.0.alpha0+
Build ID: 317b5bc5f801135b027e02d5acfc407cc2d05689
TinderBox: Linux-rpm_deb-x86_64@46-TDF, Branch:master, Time: 2014-12-01_00:15:34
Locale: fr_FR Ubuntu 14.10 - Sophie
Comment 11 Jacques Guilleron 2014-12-02 16:03:46 UTC
I don't reproduce using 
LO 4.4.0.0.beta1 Build ID: 9af3d21234aa89dac653c0bd76648188cdeb683e Locale: fr_FR
& Windows 7 Home Premium

Jacques
Comment 12 merike 2014-12-03 08:53:17 UTC
It still crashes when using the beta version in English (US). Is there any way of getting more information out of it, stack trace or similar?
Comment 13 Jean-Baptiste Faure 2014-12-06 20:00:29 UTC
(In reply to merike from comment #12)
> It still crashes when using the beta version in English (US). Is there any
> way of getting more information out of it, stack trace or similar?

You will find useful information here:
https://wiki.documentfoundation.org/QA/BugReport/Debug_Information

Best regards. JBF
Comment 14 Caolán McNamara 2014-12-08 12:19:33 UTC
Sounds a little like bug 86820 which was a crash after inserting a chart via *right-clicking* on a toolbar menu. Was this crash with a "normal" left click on the "insert chart" button ?
Comment 15 merike 2014-12-08 20:13:37 UTC
(In reply to Caolán McNamara from comment #14)
> Sounds a little like bug 86820 which was a crash after inserting a chart via
> *right-clicking* on a toolbar menu. Was this crash with a "normal" left
> click on the "insert chart" button ?

I was using normal left clicking.

Also, I tried to get a trace from WinDbg but the symbol path http://dev-downloads.libreoffice.org/symstore/symbols from https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg#First_Time_Setup is a 403 and inaccessible?
Comment 16 merike 2014-12-10 13:29:35 UTC
Created attachment 110679 [details]
windbg analysis

I was able to get the following out of WinDbg. Is it helpful in understanding why I crash? Additionally on one of the crashing machines I only crash when logged in remotely. The other is a virtual machine. This trace is from the former one.
Comment 17 merike 2014-12-17 08:27:13 UTC
What can be done to get someone knowledgeable to look at the trace I provided? beta2 also crashes for me. It obviously does not affect everyone but anyone affected cannot add or change charts which is a serious issue.
Comment 18 Joel Madero 2015-01-09 17:14:43 UTC
Hey Merike,

Just a heads up that I've reached out to the developer community to try to get someone to take a peak at your log. Hope that moves it forward. Thanks so much for your patience.
Comment 19 Markus Mohrhard 2015-01-09 17:23:02 UTC
This is related to OpenGL. Did you enable OpenGL in the options? I don't recall exactly how the code looked like for beta1 but for RC1 and RC2 it should be that there are 2 settings that enable OpenGL. Please disable them right now as our OpenGL rendering is not stable enough yet.
Comment 20 merike 2015-02-04 09:00:18 UTC
I never specifically enabled OpenGL. It must've been enabled automatically then. Anyway 4.4.0.3 does not crash in a similar way.