Bug 89765 - Upgrade error.
Summary: Upgrade error.
Status: RESOLVED INVALID
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
Version:
(earliest affected)
unspecified
Hardware: x86-64 (AMD64) Windows (All)
: medium critical
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2015-03-01 20:33 UTC by John Herberg
Modified: 2016-05-09 20:07 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


Attachments
last of 5 msgs -- don't know whether I ever had 'LibreOffice_4.2.6-secfix_Win_x86.msi' (1.03 MB, application/pdf)
2015-03-01 20:33 UTC, John Herberg
Details

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Description John Herberg 2015-03-01 20:33:35 UTC
Created attachment 113803 [details]
last of 5 msgs -- don't know whether I ever had 'LibreOffice_4.2.6-secfix_Win_x86.msi'

All of my tax information is TRAPPED in Calc files.

I made the mistake of trying to update Libre Office the other day.

On ALL attempts (3, I think), the installation has crapped out, leaving me with NO Libre Office and information that I cannot extract or port to anything else.

librepffoce_d154811.exe  --  I have also tried the STILL version, same result.

I am now hopelessly confused and (P****d).  Pardon my French.

Before I slash my wrists, what you suggest?

Please!  I do not want to have to start all over again at this point.

John
Comment 1 Julien Nabet 2015-03-01 21:41:22 UTC
Try the raw method:
1) uninstall any LO version
2) Remove any remnants LO directory in "program files" or LO installation directories
3) Rename your LO directory profile (see https://wiki.documentfoundation.org/UserProfile#Windows) or remove it if you don't need to save customization/extensions
4) clean your Windows registry with a free tool (eg: ccleaner)
5) download last mature LO version 4.3.6 (4.4.1 if you want to discover last features but not recommended for production) from official website https://www.libreoffice.org/download
6) Install again

BTW: any odf files (odt, ods, odb, odp) are in fact specifically structured zip files. It means you can change their extension to "zip" and unzip them to have their content.

Waiting for your feedback.
Comment 2 QA Administrators 2015-09-04 02:55:49 UTC
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INVALID due to lack of needed information.

For more information about our NEEDINFO policy please read the wiki located here: 
https://wiki.documentfoundation.org/QA/FDO/NEEDINFO

If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed.


Thank you for helping us make LibreOffice even better for everyone!


Warm Regards,
QA Team

This NEEDINFO message was generated on: 2015-09-03
Comment 3 Robinson Tryon (qubit) 2015-10-07 22:00:34 UTC
Dropping Severity -> critical (we've deprecated the 'blocker' value)
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Severity#Severity_Levels
Comment 4 QA Administrators 2016-05-09 20:07:45 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INVALID due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

This INVALID Message was generated on: 2016-05-09