Bug 89882 - LibreOffice crashes when I try to save a huge file on Mac OSX
Summary: LibreOffice crashes when I try to save a huge file on Mac OSX
Status: RESOLVED DUPLICATE of bug 88314
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
4.4.1.1 rc
Hardware: x86-64 (AMD64) macOS (All)
: medium critical
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
: 92729 (view as bug list)
Depends on:
Blocks:
 
Reported: 2015-03-08 03:02 UTC by gbudny
Modified: 2015-08-07 08:13 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


Attachments
Crash report (text file) (90.66 KB, text/plain)
2015-04-15 23:22 UTC, rcohen.lists
Details

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Description gbudny 2015-03-08 03:02:44 UTC
Hi

I want to inform you that I have spent last several years on work with the huge odt file that contains above 1200 pages, and I noticed that LibreOffice frequently crashes when try to save it on Mac OS X 10.9.5. Sometimes, the application crashes immediately when try open it, and I didn't have this problem with LibreOffice 4.3.5. Every time, when this program crashes I lost every sentence/word what I wrote, because recovery files on LibreOffice never worked properly in this kind of situations.

Can you fix it? I really like to work with this application, but the last version is very unstable on Mac OS X 10.9.5.

http://pastebin.com/jMgjch8N
Comment 1 Alex Thurgood 2015-03-08 21:11:20 UTC
How big is your file ?
Does it contain lots of images ?

As none of us in QA are likely to have a document that long, how do you expect us to be able to try and repdocue the problem ? 

If you can provide your file so that we can test, perhaps we might be able to move further on this ?

Setting to NEEDINFO until requested information or test file provided.
Comment 2 gbudny 2015-03-09 00:58:38 UTC
(In reply to Alex Thurgood from comment #1)

Hi Alex,

> How big is your file ?

300 MB

> Does it contain lots of images ?

The file does not contain any images but a lot simple tables, and sometimes the text is bolded or underlined
 
> As none of us in QA are likely to have a document that long, how do you
> expect us to be able to try and repdocue the problem ? 
> 
> If you can provide your file so that we can test, perhaps we might be able
> to move further on this ?
> 
> Setting to NEEDINFO until requested information or test file provided.

I will try to upload it.
Comment 3 Alex Thurgood 2015-03-09 09:33:57 UTC
(In reply to gbudny from comment #2)
> (In reply to Alex Thurgood from comment #1)
> 


> I will try to upload it.

I don't think you will be able to upload it to bugzilla, as it will probably be too big, even compressed, so it might be better to provide a link where we could download it to test.
Comment 4 rcohen.lists 2015-04-15 23:22:11 UTC
Created attachment 114814 [details]
Crash report (text file)
Comment 5 rcohen.lists 2015-04-15 23:22:45 UTC
I can confirm that I am seeing the same bug.  My document is 1.1 MB (approximately 150 pages) and has many objects pasted in from a LibreOffice Calc spreadsheet, as well as a few PNG files, many tables and many cross-references within the document.

Unfortunately, the document has much proprietary data and I cannot share it.

The crash occurs when the save file progress bar is at the far right side of the window, apparently while zipping the file. The crash report is almost identical to the one posted to pastebin by gbudny (I viewed it in Google's cache).
Comment 6 rcohen.lists 2015-04-16 12:50:31 UTC
Additional information: 

1. I have never seen LibreOffice crash when I try to open my document, only when saving it.

2. Crash only occurs with File>Save. I can do File>SaveAs and choose a new name for the file, and the document saves without crashing.  This may mean that corrupt document data is not an issue.

Thanks.
Comment 7 Alex Thurgood 2015-04-16 13:02:45 UTC
@rcohen : which version of OSX are you using ?
Comment 8 rcohen.lists 2015-04-16 14:39:14 UTC
Hello Alex,

From the attached crash report:

OS Version:            Mac OS X 10.10.3 (14D131)

Thanks.
Comment 9 Alex Thurgood 2015-04-17 10:32:47 UTC
We still need a test file in order to try and reproduce, otherwise we're just clutching at straws
Comment 10 Alex Thurgood 2015-07-14 16:40:37 UTC
Mac mini Server (mi-2010)
2,66 GHz Intel Core 2 Duo
4 Go 1067 MHz DDR3
NVIDIA GeForce 320M 256 Mo

Tested a 54Mb csv import, then save to ODS, resulting ODS file 15Mb

Import : approx 5 min

Save as ODS : > 10 min, proc maxes out at 100%, OSX thinks that the proc has died and offers to kill it.

No calculations involved.

The test file was provided by Dave Largo on the dev channel
Comment 11 Alex Thurgood 2015-07-14 17:01:27 UTC
Confirming
Comment 12 Alex Thurgood 2015-07-14 17:05:25 UTC
*** Bug 92729 has been marked as a duplicate of this bug. ***
Comment 13 Matúš Kukan 2015-08-07 08:13:55 UTC
Behavior and crash report indicate it's the same problem as bug 88314.
You can try daily builds from http://dev-builds.libreoffice.org/daily/master/

*** This bug has been marked as a duplicate of bug 88314 ***