Bug 93550 - Will not run following installation of 5.0.0 - reports missing dll
Summary: Will not run following installation of 5.0.0 - reports missing dll
Status: RESOLVED NOTABUG
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
Version:
(earliest affected)
5.0.0.5 release
Hardware: x86-64 (AMD64) Windows (All)
: medium major
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2015-08-20 18:29 UTC by Bob
Modified: 2015-08-23 15:57 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


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Description Bob 2015-08-20 18:29:11 UTC
Following personalised installation with no error messages under Windows 7 Professional on my G: drive Libre Office will not start from the desktop icon and reports that mergedlo.dll cannot be found on my PC. I can confirm that this file does not exist on any of the drives on my PC.
Previous version 4.4.5.2 installed on the same drive starts with no problem. Repeated the download which has the same file size as that downloaded a few days ago and installation with the same result.
Comment 1 V Stuart Foote 2015-08-20 18:36:48 UTC
@bobfburns,

Please calculate and post the MD5 or SHA256 hash for the .msi installer file you'd downloaded.

We'll compare it to the HASH values posted to
http://download.documentfoundation.org/libreoffice/stable/5.0.0/win/x86/LibreOffice_5.0.0_Win_x86.msi.mirrorlist  to determine if you have a complete valid download to work against.
Comment 2 Bob 2015-08-20 21:08:07 UTC
The SHA256 value is 633f739902dfccc7a2f915ee874dff80c050fc3667c4d56a0d674821ff11b362
Comment 3 V Stuart Foote 2015-08-20 22:27:53 UTC
(In reply to bobfburns from comment #2)
> The SHA256 value is
> 633f739902dfccc7a2f915ee874dff80c050fc3667c4d56a0d674821ff11b362

Well that is a correct HASH value, so the installer is complete.

Anyhow, on Windows 8.1 64-bit en-US with an external USB assigned a G: drive letter installing to "G:\Program Files\LibreOffice 5"
Version: 5.0.0.5 (x64)
Build ID: 1b1a90865e348b492231e1c451437d7a15bb262b
Locale: en-US (en_US)

Can not reproduce. Get a complete installation. LO launches without issue, and the mergelo.dll is present in "G:\Program Files\LibreOffice 5\program" folder. 

End with a correct and complete user profile in "C:\Users\<username>\AppData\Roaming\LibreOffice\4"

Assume you are launching the MSI install "Run as Administrator".

Other than that no idea. But the installer works correctly for me on non-system drives.
Comment 4 V Stuart Foote 2015-08-20 22:41:59 UTC
@bobfburns,

So just realized, by the HASH value you posted, you were installing the 32-bit build. My WFM was with the 64-bit build. Perhaps uninstall and see if the 64-bit build behaves better on your non-system drive.

Direct links are here: http://downloadarchive.documentfoundation.org/libreoffice/old/5.0.0.5/win/

But again, check the HASH value of the download against the Metadata details link.
Comment 5 Bob 2015-08-21 07:57:51 UTC
Thank you for your extremely prompt feedback. I have downloaded the 64bit version and uninstalled the v5 32bit installation. During this time I noticed that the v4 help facility was still present and I uninstalled that. Further checking with File Manager showed a complete v4.4 installation still present on my G: drive but nor showing in Control Panel / Programs but fully working. Can I just remove the v4.4 folders or do I need to reinstall it and then uninstall it via Control Panel? Alternatively, do you have a 'remove all Libre Office' utility?
Comment 6 V Stuart Foote 2015-08-21 12:57:48 UTC
(In reply to Bob from comment #5)
> ... Can I just remove the v4.4 folders or do I need to reinstall it and
> then uninstall it via Control Panel? 

An install and uninstall is tried and true for removing the prior 4.x install from your G: drive.

Alternatively, LibreOfffice is pretty self contained, and does not lay down too much into the Widnows registry or the GAC and winsxs. Manual removal will work, but a utility like CCleaner is helpful to remove any residual linkages in the Windows registry.

> ... Alternatively, do you have a 'remove
> all Libre Office' utility?

No, but it might be useful at least for the Windows builds.
Comment 7 Bob 2015-08-21 21:42:13 UTC
Following deletion of the Libre Office v4 folders on the G: drive and running CCleaner to clean the registry Libre Office v5 installed with no problems.

Thank you for your help.
Comment 8 V Stuart Foote 2015-08-23 15:57:53 UTC
*** Bug 93596 has been marked as a duplicate of this bug. ***