Bug 94779 - "Could not create system" fatal error on FILESAVE
Summary: "Could not create system" fatal error on FILESAVE
Status: VERIFIED NOTABUG
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Calc (show other bugs)
Version:
(earliest affected)
5.1.6.2 release
Hardware: x86 (IA32) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2015-10-05 09:24 UTC by David Clayton
Modified: 2016-11-28 14:30 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


Attachments
Shows fatal error message. (303.53 KB, image/jpeg)
2015-10-05 09:24 UTC, David Clayton
Details

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Description David Clayton 2015-10-05 09:24:56 UTC
Created attachment 119301 [details]
Shows fatal error message.

When working with sheet, either the background auto-save, or manually clicking the save button will result in the error message attached, or Libre Office crashing / becoming completely unresponsive.

The file is located on a network share.

The PC has Cisco Fire AMP cloud based anti virus (which does scan the file on save). AV log shows soffice.bin creating a file on the local machine, user data, roaming, backup.

diagnosis could be aided by either trying a local save, and or turning off the AV.

I believe that this was not an issue with the 4.x version, and therefore has been noticed since version 5.

Could there have been a change that would conflict with the AV not scanning the file in a timely manor?
Comment 1 Joel Madero 2015-10-30 04:17:09 UTC
We need a lot more information - and to be quite honest this seems like an enterprise type issue which (if you want the problem fixed on your time, vs. waiting for a volunteer to fix it whenever they want to) I'd suggest considering support.

Please describe your network setup more - what computers as host/client, what type of server setup is it?

Also can you please try with a fresh profile just to be sure that it's reproducible: https://wiki.documentfoundation.org/UserProfile

This is going to be very hard for anyone to triage because it's such a particular setup. Set to UNCONFIRMED once you've answered the questions and reset your profile. Thanks
Comment 2 David Clayton 2015-10-30 08:36:54 UTC
Hi Joel,

Thank you for your reply. Apologies I haven't been back and updated the report. I have installed 5.0.3.1 and haven't noticed the fault since. I don't know if it was fixed directly, or if there was an error in the local installation. David.
Comment 3 Totorux 2016-11-28 14:30:49 UTC
Hi,

I have the same problem with the same condition, upgrade LibreOffie to the 5.1.6 change nothing (but no problem on Linux version).

The problem was on a specific file, after recreate it bye migrate pages to a other file, it's works fine.

Regards