Bug 95747 - General error. General input/output error opening a large presentation with 32-bit Impress (instead of specific error message)
Summary: General error. General input/output error opening a large presentation with 3...
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Impress (show other bugs)
(earliest affected) release
Hardware: x86 (IA32) All
: medium critical
Assignee: Not Assigned
Keywords: filter:pptx
Depends on:
Blocks: Error-Messages PPTX
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Reported: 2015-11-11 16:57 UTC by Eugene Savitsky
Modified: 2020-12-18 10:56 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:
Regression By:


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Description Eugene Savitsky 2015-11-11 16:57:44 UTC
URL: http://video.1c-bitrix.ru/cms15/cms15_video.pptx

It is a 556Mb presentation, opening it carouses a 
General error. 
General input/output error

LO closes itself.
Comment 1 MM 2015-11-11 23:41:03 UTC
Unconfirmed with v5.0.3.2 under mint 17.2 x64.
Comment 2 Eugene Savitsky 2015-11-12 00:30:09 UTC
On other Windows 10 computer with LO I get: 
Fatal error
Bad allocation.
Comment 3 MM 2015-11-13 13:33:46 UTC
Unconfirmed with v5.0.3.2 under windows 10 x64.
Can you reset the user profile to see if that helps ?
Comment 4 Eugene Savitsky 2015-11-13 16:33:07 UTC
Eugene Savitsky 2015-11-12 00:30:09 UTC 

This attempt was on a brand new computer, freshly installed Win10 x64 and LO.
There is nothing to reset.

I will update LO on the second computer and try again.
Comment 5 raal 2015-11-13 20:09:43 UTC
No repro Version:
Build ID: 4b918705f67d0837b56e56d7abac23e6eb21feb4
TinderBox: Linux-rpm_deb-x86_64@70-TDF, Branch:master, Time: 2015-11-12_00:33:46
Comment 6 Buovjaga 2015-11-15 15:23:24 UTC
Opened without error with:
Win 7 Pro 64-bit, Version: (x64)
Build ID: e5f16313668ac592c1bfb310f4390624e3dbfb75
Locale: fi-FI (fi_FI)

You are for sure using the 64-bit version of LibreOffice as well? Just thinking of memory use..

Maybe you could also try a build of 5.1: http://dev-builds.libreoffice.org/daily/master/Win-x86_64@62-TDF/
It will install separately, it will not overwrite your 5.0.
Comment 7 Eugene Savitsky 2015-11-16 09:46:56 UTC Comment hidden (obsolete)
Comment 8 Buovjaga 2015-11-16 10:14:41 UTC
(In reply to Eugene Savitsky from comment #7)
> http://www.libreoffice.org/download/libreoffice-fresh/ - it gives me the x86
> version by default, as well as for all average user. So, I have the x86
> version installed.

Ok, you could try the 64-bit version then http://www.libreoffice.org/download/libreoffice-fresh/?type=win-x86_64&version=5.0
Comment 9 Eugene Savitsky 2015-11-16 10:27:40 UTC
Checked 5.1 alpha 1 x64 - OK. Opened and working.
On x86 it is opened and after a 3-5 seconds closes with error.
Comment 10 Buovjaga 2015-11-16 10:46:39 UTC
(In reply to Eugene Savitsky from comment #2)
> On other Windows 10 computer with LO I get: 
> Fatal error
> Bad allocation.

Ah yes, I got this also with a 32-bit 5.1 build. I got it after scrolling the slide list a bit.

Let's set to NEW.

Win 7 Pro 64-bit Version:
Build ID: b216cc1b8096eb60c27f67e8c27b7cd756c75e38
TinderBox: Win-x86@62-merge-TDF, Branch:MASTER, Time: 2015-11-12_00:06:20
Locale: fi-FI (fi_FI)
Comment 11 QA Administrators 2017-01-03 19:35:27 UTC Comment hidden (obsolete)
Comment 12 paulystefan 2018-06-21 20:36:05 UTC
I test it with on win10-64

no problem

So it is a LOO 32-bit problem only like the other users.

Fail with 556 MB compressed file size in view the 2-GB-Limit in 32-bit version of internal uncompressed pictures is quite normal. And 4 GB is the hard limit of every 32bit-process with 64-bit machines. In Windows 32bit it is normally 2 GB the limit.

Possible workaround with great files:
you can change in options -> memory -> picture memory and object memory and number of objects should increased.

Real memory should be more than 4GB to have  full free 4 GB with LOO 32-Bit for maximal performance and possible size of files.

LOO 32bit should send a message, if the file is too huge.
Comment 13 Timur 2018-12-18 14:59:08 UTC
x86 LO 6.1.3 in Windows opens the file, albeit very slowly. Memory on scroll rises to 1,3 GB and then LO crashes with Fault Module Name: ucrtbase.DLL.
Comment 14 QA Administrators 2020-12-18 03:51:12 UTC Comment hidden (obsolete)
Comment 15 Eugene Savitsky 2020-12-18 10:56:21 UTC
WFM as of version 7.0.2