In LibreOffice 5.0.1 and 5.0.3, Draw hangs when scanning a document. The scan progress bar starts then stops and document is never displayed, must kill Draw. Sometimes, but rarely, I can sucessfully scan 1 page but never more. Issue encountered on a Windows 7 PC. I tried to update the printer/scanner driver (HP F4280), no difference. I rolled back to Libre Office 4.4.2 and no more problem, scan works fine, even with many pages.
Sounds the same as bug 93564 I wonder, if a backtrace could be created: https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg I haven't had a lot of luck getting a bt of a hang, only crashes, though..
Hello, is it duplicate of the bug 92478?
Let's set to NEEDINFO while waiting for reporter to comment. Set to NEEDINFO. Change back to UNCONFIRMED, if you believe it is a different problem. Change to RESOLVED DUPLICATE of bug 92478, if the problem is the same.
(In reply to raal from comment #2) > Hello, is it duplicate of the bug 92478? Doesn't look to be the same 92478 because in my case LO doesn't crash, it hangs. The scanner completes the scan (I can see and hear it) but the data is not transfered to LO : the progress bar stops and impossible to cancel the operation, only solution is to kill Draw from Task Manager
(In reply to Beluga from comment #1) > Sounds the same as bug 93564 > > I wonder, if a backtrace could be created: > https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg > > I haven't had a lot of luck getting a bt of a hang, only crashes, though.. Could be the same or different from bug 93564, can't tell because there is no description of the issue in bug 93564
I'm trying to understand the workflow here. I would scan something in another app, create a raster image, and save that. I could insert that image into LibreOffice Draw. Some of my older documents have problems because the scanned images get distorted, or disappear. But I don't understand scanning the image into LibreOffice Draw itself.
(In reply to MarjaE from comment #6) > I'm trying to understand the workflow here. > > I would scan something in another app, create a raster image, and save that. > I could insert that image into LibreOffice Draw. Some of my older documents > have problems because the scanned images get distorted, or disappear. But I > don't understand scanning the image into LibreOffice Draw itself. Insert - Media - Scan.
Does it still hang with version 5.2? You could try getting information on the hang in WinDbg by giving the command ~* kp after the hang has happened. You might have to first do Debug - Break from the menu.
Not reproduced with 5.0.6.3 or 5.2.3.2 / Windows 7 with an Epson Perfection 1670.
Dear Bug Submitter, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping-20170628
Dear Bug Submitter, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-20170727