It seems that in the 5.0.3.2 release the Tools -> Word Count in Writer is no longer working correctly. When you want to see the character count in a .doc Microsoft Word document, instead of correct counts of words and characters in the document, it shows only 0's. However, if you select part of a text, then it shows the correct count for selection, while still showing 0's for the whole document. I was able to replicate this bug in Mac OS X and Windows 10 versions of Libreoffice.
Hello, Thank you for submitting the bug. The bug has previously been reported, so this bug will be added as a duplicate of it. You will automatically be CCed to updates made to the other bug. *** This bug has been marked as a duplicate of bug 94570 ***