User-Agent: Mozilla/5.0 (X11; Linux x86_64; rv:44.0) Gecko/20100101 Firefox/44.0 Build Identifier: LibreOffice 5.1.1.3 Hi, I'm using opensuse tw on a system with a nvidia graphics adapter. The nvidia drivers (361.28) is installed and any glxgears runs fine. LO is reporting that OpenGL is disabled. If you need any further info or want me to do some specific test or upload logs please let me know. Alex Reproducible: Always [Information automatically included from LibreOffice] Locale: de Module: TextDocument [Information guessed from browser] OS: Linux (All) OS is 64bit: yes Version: 5.1.1.3 Build-ID: 10m0(Build:3) CPU-Threats: 8; BS-Version: Linux 4.4; UI-Render: Standard; Gebietsschema: de-DE (de_DE.UTF-8) Reset User Profile?No
At 5.1.1. believe it is disabled by default on Linux. Have you checked if setting it active it then behaves? Tools -> Options -> View: "Use OpenGL for all rendering (on restart)"
Hi, I enabled this and that swhy I filed a bug report. It still disabled after enabling and forcing it. Alex
post up OpenGL log (opengl_device.log) details from your LibreOffice user profile cache, should be in: /home/<user name>/.config/libreoffice/4/cache
Created attachment 123620 [details] sc_opencl_device_profile.dat
attached the file you requested.
Sorry, thats the wrong file. There is no opengl.log
I have a similar problem. I'm on Intel graphics and though the option is checked, it says opengl is disabled.
Any new infos on that? I figured out that the suse packages using a different path notation under ./config: its .config/libreoffice/4-suse/cache. Alex
I too have this problem. KDE settings are set to use OpenGL 3.1 openSuse 13.2 64-bit Output from opencl_devices.log: Device Index: 0 Selected: false Device Name: GeForce 8800 GTX Device Vendor: NVIDIA Corporation Device Version: OpenCL 1.0 CUDA Driver Version: 340.96 Device Type: gpu Device Extensions: cl_khr_byte_addressable_store cl_khr_icd cl_khr_gl_sharing cl_nv_compiler_options cl_nv_device_attribute_query cl_nv_pragma_unroll cl_nv_copy_opts Device OpenCL C Version: OpenCL C 1.0 Device Available: true Device Compiler Available: true Device Linker Available: false Platform Name: NVIDIA CUDA Platform Vendor: NVIDIA Corporation Platform Version: OpenCL 1.1 CUDA 6.5.51 Platform Profile: FULL_PROFILE Platform Extensions: cl_khr_byte_addressable_store cl_khr_icd cl_khr_gl_sharing cl_nv_compiler_options cl_nv_device_attribute_query cl_nv_pragma_unroll cl_nv_copy_opts
Forgot to say that I'm using LibreOffice 5.2 beta 2. Options for using hardware acceleration and OpenGL are selected, even the 'Force openGL' is checked.
Dear Bug Submitter, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping-20170131
Hi, I'd love to provide an opengl_device.log file as I'm seeing the same behaviour. Unfortunately, there is no such file in my entire home directory. Are there any provisions one needs to make for this file to be created? Some information about the system: $ soffice --version LibreOffice 5.2.5.1 20m0(Build:1) $ uname -a Linux kabini 4.9.7-towo.2-siduction-amd64 #1 SMP PREEMPT siduction 4.9-15 (2017-02-03) x86_64 GNU/Linux Thanks in advance, Peter
Dear Bug Submitter, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-20170328
Dear QA Administrators, As may have noticed, the question for MORE INFO NEEDED was already answered by VA's and me with the conclusion that are unable to provided the request files as they not written on opensuse and therefore we need help from your side how to figure out if the nonexistence of these files a bug or intended. And if it's intended how can we force LO to create these files. If can be answered I will upload the files as fast as possible. Regards Alwx
BTW. They are still not found on my opensuse tumbleweed. Alex
And please ignore the massive amount of typos. Spelling auto correction on phones does work very well
This bug was never confirmed by a third person. Could you please try to reproduce it with the latest version of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ ? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the latest version.
Hi Xisco, I have now installed LO 5.4.2.2 and the bug still exists. But there is a change in the configuration. It shows now a grayed out Hardware Acceleration checkbox, which is unchecked. The file the first supporter asked for (opengl_...) is still missing. But interestingly OpenCL seem to work as this is enabled and active. Regards Alex
@ Alexander Nolting you should retest with up-to-date LibO versions like 6.0.6 and 6.1.1 and tell if issue is still present. please give feedback. status back to NEEDINFO
Dear Alexander Nolting, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear Alexander Nolting, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp