OS: Ubuntu 14.04 (i386 and amd64), Gnome flashback. LibreOffice Version: 5.0.5 and 5.1.1 Writer and Calc freeze when change the font of selected text. Selecting the font again solves the problem.
No repro 5.0.5.2, Unity Please try to run writer with different backends: SAL_USE_VCLPLUGIN=gtk lowriter SAL_USE_VCLPLUGIN=gen lowriter SAL_USE_VCLPLUGIN=gtk3 lowriter if it makes better.
Set to NEEDINFO. Change back to UNCONFIRMED after you have provided more information.
Dear Bug Submitter, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping-20161108
Dear Bug Submitter, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-20161207
Hi. I can reproduce this issue using LibreOffice Calc. Since this appears to affect multiple programs, I changed the product from "Writer" to "LibreOffice". As requested by raal, I have tried reproducing this with different backends, the results are: SAL_USE_VCLPLUGIN=gtk localc -> freeze SAL_USE_VCLPLUGIN=gen localc -> freeze for several seconds, then unfreeze, then freeze again in loops SAL_USE_VCLPLUGIN=gtk3 localc -> no freeze Software versions: * LibreOffice Version: 5.2.4.2.1+ * LibreOffice Build ID: 1:5.2.4-2 * Gnome Shell version: 3.22.2 * OpenGL renderer string: Mesa DRI Intel(R) Haswell Mobile * OpenGL core profile version string: 3.3 (Core Profile) Mesa 13.0.3 * OpenGL version string: 3.0 Mesa 13.0.3 * Operating system: Debian GNU/Linux testing
Guillaume: thanks. You could try getting a valgrind log of the trace: https://wiki.documentfoundation.org/QA/BugReport/Debug_Information Note that you need debug symbols. To get the valgrind log, after entering the frozen state, you can kill the soffice process.
Debug informations are not available for Debian testing amd64. Sorry, I can't install them. https://packages.debian.org/search?keywords=libreoffice-calc-dbgsym
(In reply to Guillaume from comment #7) > Debug informations are not available for Debian testing amd64. Sorry, I > can't install them. > > https://packages.debian.org/search?keywords=libreoffice-calc-dbgsym Ok, you could try this, if you have enough disk space: http://dev-builds.libreoffice.org/daily/master/Linux-rpm_deb-x86_64@70-TDF-dbg/current/ You can just extract it with tar -xvzf and then run program/soffice
I think I forgot to reply when the test was suggested. So the result was: I could not reproduce when I ran a daily build back in february. Guillaume
(In reply to Guillaume from comment #9) > I think I forgot to reply when the test was suggested. > > So the result was: > I could not reproduce when I ran a daily build back in february. Ok that is promising. Maybe you can try 5.4 when it is released later this summer: https://wiki.documentfoundation.org/ReleasePlan/5.4#5.4.0_release
Libreoffice 5.4 is available today in Debian buster -aka testing. I could not reproduce the issue in Libreoffice 5.4 on Debian buster :)
(In reply to Guillaume from comment #11) > Libreoffice 5.4 is available today in Debian buster -aka testing. > > I could not reproduce the issue in Libreoffice 5.4 on Debian buster :) Fantastic news as freezing is a serious issue. Let's close as WFM.