Bug 102936 - All LibO 5.2.2.2 Modules occasionally get Crash Dialog on Exit
Summary: All LibO 5.2.2.2 Modules occasionally get Crash Dialog on Exit
Status: RESOLVED DUPLICATE of bug 104969
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
5.2.2.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2016-10-03 16:18 UTC by Edward Redondo
Modified: 2017-01-27 01:21 UTC (History)
4 users (show)

See Also:
Crash report or crash signature:

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Description Edward Redondo 2016-10-03 16:18:41 UTC 
REF: My desktop running Win7 Pro 64bit

ALL modules of LO v5.2.2.2 *occasionally* get a crash dialog on Exit.
Comment 1 Buovjaga 2016-10-09 17:12:17 UTC 
You don't get offered the crash reporter?
Here is a manual way to get crash analysis info: https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg
Comment 2 Edward Redondo 2016-10-13 14:30:34 UTC 
ADD: Calc NOT opening maximized, Word DOES open maximized.  ALSO: Crash on Exit happens every time for both Calc and Word.
Comment 3 Buovjaga 2016-10-13 14:59:51 UTC 
tecknode: can you try getting a backtrace like I asked in comment 1?
Comment 4 Edward Redondo 2016-10-14 13:22:50 UTC 
APP ERROR LOG ENTRY FOLLOWS:

Error	10/14/2016 06:10:37	Application Error	1000	(100)

Log Name:      Application
Source:        Application Error
Date:          10/14/2016 06:10:37
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Edward-PC
Description:
Faulting application name: soffice.bin, version: 5.2.2.2, time stamp: 0x57e40f25
Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f7ce6
Exception code: 0x40000015
Fault offset: 0x000a7676
Faulting process id: 0x1858
Faulting application start time: 0x01d2261c3f84c640
Faulting application path: C:\APPS\LibreOffice\program\soffice.bin
Faulting module path: C:\Windows\system32\MSVCR120.dll
Report Id: 987a55f0-920f-11e6-a05a-74d435efa743
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-10-14T13:10:37.000000000Z" />
    <EventRecordID>184275</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Edward-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>soffice.bin</Data>
    <Data>5.2.2.2</Data>
    <Data>57e40f25</Data>
    <Data>MSVCR120.dll</Data>
    <Data>12.0.21005.1</Data>
    <Data>524f7ce6</Data>
    <Data>40000015</Data>
    <Data>000a7676</Data>
    <Data>1858</Data>
    <Data>01d2261c3f84c640</Data>
    <Data>C:\APPS\LibreOffice\program\soffice.bin</Data>
    <Data>C:\Windows\system32\MSVCR120.dll</Data>
    <Data>987a55f0-920f-11e6-a05a-74d435efa743</Data>
  </EventData>
</Event>
Comment 5 Buovjaga 2016-10-14 17:16:42 UTC 
Ok, that doesn't look like a backtrace. If you have any problems with the process, you can join us on IRC: https://wiki.documentfoundation.org/QA/GetInvolved#Contact
Comment 6 Edward Redondo 2016-10-17 15:42:55 UTC 
I did try WinDbg backtrace several times but it NEVER WORKED.

WinDbg return text says it could not find data (or something like that).

It may be that having WinDbg running in background keeps the crash from happening.
Comment 7 Buovjaga 2016-10-17 16:32:50 UTC 
One more thing, is this setting enabled: Tools - Options - LibreOffice - View - Use OpenGL for all rendering?
Comment 8 Edward Redondo 2016-10-18 15:54:26 UTC Comment hidden (obsolete)
Comment 9 Buovjaga 2016-10-19 08:24:13 UTC Comment hidden (obsolete)
Comment 10 Edward Redondo 2016-10-19 13:41:00 UTC 
Sorry I was not clear, I did not have OpenGL set until the other day.
Comment 11 Edward Redondo 2016-10-21 14:50:20 UTC 
NEW Event Log, Application Error for LO 'crash on exit':
(NOTE - Happens on Calc and Word)
========================================================
Log Name:      Application
Source:        Application Error
Date:          10/21/2016 07:38:51
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Edward-PC
Description:
Faulting application name: soffice.bin, version: 5.2.2.2, time stamp: 0x57e40f25
Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f7ce6
Exception code: 0x40000015
Fault offset: 0x000a7676
Faulting process id: 0x1d34
Faulting application start time: 0x01d22ba8b4b444c3
Faulting application path: C:\APPS\LibreOffice\program\soffice.bin
Faulting module path: C:\Windows\system32\MSVCR120.dll
Report Id: 153f02ef-979c-11e6-8ef7-74d435efa743
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-10-21T14:38:51.000000000Z" />
    <EventRecordID>185250</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Edward-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>soffice.bin</Data>
    <Data>5.2.2.2</Data>
    <Data>57e40f25</Data>
    <Data>MSVCR120.dll</Data>
    <Data>12.0.21005.1</Data>
    <Data>524f7ce6</Data>
    <Data>40000015</Data>
    <Data>000a7676</Data>
    <Data>1d34</Data>
    <Data>01d22ba8b4b444c3</Data>
    <Data>C:\APPS\LibreOffice\program\soffice.bin</Data>
    <Data>C:\Windows\system32\MSVCR120.dll</Data>
    <Data>153f02ef-979c-11e6-8ef7-74d435efa743</Data>
  </EventData>
</Event>
Comment 12 Edward Redondo 2016-11-02 13:39:47 UTC 
Log Name:      Application
Source:        Application Error
Date:          11/02/2016 06:25:32
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Edward-PC
Description:
Faulting application name: soffice.bin, version: 5.2.2.2, time stamp: 0x57e40f25
Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f7ce6
Exception code: 0x40000015
Fault offset: 0x000a7676
Faulting process id: 0x1d40
Faulting application start time: 0x01d2350c68f14802
Faulting application path: C:\APPS\LibreOffice\program\soffice.bin
Faulting module path: C:\Windows\system32\MSVCR120.dll
(NOTE: second location C:\Windows\SysWOW64\MSVCR120.dll)
Report Id: d3d42f95-a0ff-11e6-8d39-74d435efa743
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-11-02T13:25:32.000000000Z" />
    <EventRecordID>186408</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Edward-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>soffice.bin</Data>
    <Data>5.2.2.2</Data>
    <Data>57e40f25</Data>
    <Data>MSVCR120.dll</Data>
    <Data>12.0.21005.1</Data>
    <Data>524f7ce6</Data>
    <Data>40000015</Data>
    <Data>000a7676</Data>
    <Data>1d40</Data>
    <Data>01d2350c68f14802</Data>
    <Data>C:\APPS\LibreOffice\program\soffice.bin</Data>
    <Data>C:\Windows\system32\MSVCR120.dll</Data>
    <Data>d3d42f95-a0ff-11e6-8d39-74d435efa743</Data>
  </EventData>
</Event>

NOTE that my rig is Win7 64bit, and this problem has to do with 32bit MSVCR120.dll, the version of MSVCR drivers I have installed are 64bit AND 32bit. Has soffice.bin been verified to work with ALL versions of MSVCR120.dll?
Comment 13 Edward Redondo 2016-11-05 14:08:30 UTC 
NOTE: Verified I have the latest versions of MSVCR120.dll (v12.0.21005.1) both 64bit and 32bit.
Comment 14 tommy27 2016-11-26 05:37:25 UTC 
latest LibO release is 5.2.3.3 which makes LibO 5.2.2.2 obsolete.

please upgrade and retest with a new user profile ( https://wiki.documentfoundation.org/UserProfile ) and give feedback about the bug status.

NEEDINFO until then
Comment 15 Edward Redondo 2016-11-28 16:06:02 UTC 
As you can see LO 5.2.3.3 still has the problem of crashing on exit.

Windows Event App Log:

Log Name:      Application
Source:        Application Error
Date:          11/28/2016 08:00:33
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Edward-PC
Description:
Faulting application name: soffice.bin, version: 5.2.3.3, time stamp: 0x5813db9e
Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f7ce6
Exception code: 0x40000015
Fault offset: 0x000a7676
Faulting process id: 0x15fc
Faulting application start time: 0x01d249908440604a
Faulting application path: C:\APPS\LibreOffice\program\soffice.bin
Faulting module path: C:\Windows\system32\MSVCR120.dll
Report Id: ca9216ab-b583-11e6-b12f-74d435efa743
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-11-28T16:00:33.000000000Z" />
    <EventRecordID>189252</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Edward-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>soffice.bin</Data>
    <Data>5.2.3.3</Data>
    <Data>5813db9e</Data>
    <Data>MSVCR120.dll</Data>
    <Data>12.0.21005.1</Data>
    <Data>524f7ce6</Data>
    <Data>40000015</Data>
    <Data>000a7676</Data>
    <Data>15fc</Data>
    <Data>01d249908440604a</Data>
    <Data>C:\APPS\LibreOffice\program\soffice.bin</Data>
    <Data>C:\Windows\system32\MSVCR120.dll</Data>
    <Data>ca9216ab-b583-11e6-b12f-74d435efa743</Data>
  </EventData>
</Event>
Comment 16 Buovjaga 2016-11-28 16:18:03 UTC 
Just to get some variety in testing, you could try a fresh master build: http://dev-builds.libreoffice.org/daily/master/Win-x86@42/current/
It installs in parallel.
Comment 17 Edward Redondo 2017-01-14 16:48:52 UTC 
Just updated to LO v5.2.4.2, ALL LibreOffice modules (Calc, Writer, etc) crash on Exit. Note that if I have more than one LO module open (2 Calc sheets or Calk + Writer) the crash happens when I close the the last open module.

ALSO: This may be a different issue, I have Update Checks daily but I am NOT getting notifications and manual checks always say 'Up to date' (like I was running LO v5.2.3.2 but had to goto LO site to see v5.2.4.2)

==Win App Log START======

Log Name:      Application
Source:        Application Error
Date:          01/14/2017 08:04:37
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Edward-PC
Description:
Faulting application name: soffice.bin, version: 5.2.4.2, time stamp: 0x58588d65
Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f7ce6
Exception code: 0x40000015
Fault offset: 0x000a7676
Faulting process id: 0x1a08
Faulting application start time: 0x01d26e7fa9d28cc3
Faulting application path: C:\APPS\LibreOffice\program\soffice.bin
Faulting module path: C:\Windows\system32\MSVCR120.dll
Report Id: 259501c5-da73-11e6-99fd-74d435efa743
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2017-01-14T16:04:37.000000000Z" />
    <EventRecordID>194943</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Edward-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>soffice.bin</Data>
    <Data>5.2.4.2</Data>
    <Data>58588d65</Data>
    <Data>MSVCR120.dll</Data>
    <Data>12.0.21005.1</Data>
    <Data>524f7ce6</Data>
    <Data>40000015</Data>
    <Data>000a7676</Data>
    <Data>1a08</Data>
    <Data>01d26e7fa9d28cc3</Data>
    <Data>C:\APPS\LibreOffice\program\soffice.bin</Data>
    <Data>C:\Windows\system32\MSVCR120.dll</Data>
    <Data>259501c5-da73-11e6-99fd-74d435efa743</Data>
  </EventData>
</Event>

==Win App Log END======
Comment 18 Buovjaga 2017-01-14 17:02:17 UTC 
There were recent fixes to "crash on exit" in connection with having something in the clipboard: bug 104830 and it's "See also" have more info.

Fixing these were seen as a reason to hasten the release of 5.2.5. So keep and eye on http://www.libreoffice.org/download/pre-releases/ - a release candidate should hit it next week.
Comment 19 Edward Redondo 2017-01-15 15:35:43 UTC Comment hidden (off-topic)
Comment 20 Xisco Faulí 2017-01-16 19:30:16 UTC 
Closing this as a duplicate of bug 104969

*** This bug has been marked as a duplicate of bug 104969 ***
Comment 21 Edward Redondo 2017-01-27 01:20:56 UTC 
YAP, fixed in LO 5.2.5

Thanks guys.
Comment 22 Edward Redondo 2017-01-27 01:21:27 UTC Comment hidden (obsolete)