Bug 105094 - LO 5.2 crashes on startup
Summary: LO 5.2 crashes on startup
Status: RESOLVED DUPLICATE of bug 105015
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
5.2.4.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords: haveBacktrace
Depends on:
Blocks:
 
Reported: 2017-01-04 10:31 UTC by Marco Gaiarin
Modified: 2017-01-04 18:47 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:

Attachments
Reporter's backtrace (14.38 KB, text/plain)
2017-01-04 12:30 UTC, Buovjaga 		Details
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Description Marco Gaiarin 2017-01-04 10:31:28 UTC 
I've just upgrade from LO 5.1 to 5.2 some computer in my organization (all: Windows 7 Pro 64bit).

In one of this computers, LO crashes on startup; the only different things i note on that computer is there's MS Office 2003 (32bit) installed, because is a prerequisite for another software.

I've tried to debug using: https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg, but the result seems to me very uninformative:

Microsoft (R) Windows Debugger Version 6.3.9600.17336 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

CommandLine: "C:\Program Files\LibreOffice 5\program\soffice.exe"

************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       CACHE*C:\symbols
Deferred                                       SRV*http://dev-downloads.libreoffice.org/symstore/symbols
Deferred                                       SRV*http://msdl.microsoft.com/download/symbols
Symbol search path is: CACHE*C:\symbols;SRV*http://dev-downloads.libreoffice.org/symstore/symbols;SRV*http://msdl.microsoft.com/download/symbols
Executable search path is: 
ModLoad: 00000001`3f710000 00000001`3f721000   soffice.exe
ModLoad: 00000000`77970000 00000000`77b1a000   ntdll.dll
ModLoad: 00000000`77750000 00000000`7786f000   C:\windows\system32\kernel32.dll
ModLoad: 000007fe`fd740000 000007fe`fd7aa000   C:\windows\system32\KERNELBASE.dll
ModLoad: 000007fe`feb80000 000007fe`ff90a000   C:\windows\system32\SHELL32.dll
ModLoad: 000007fe`fe8d0000 000007fe`fe96f000   C:\windows\system32\msvcrt.dll
ModLoad: 000007fe`fe310000 000007fe`fe381000   C:\windows\system32\SHLWAPI.dll
ModLoad: 000007fe`ffa90000 000007fe`ffaf7000   C:\windows\system32\GDI32.dll
ModLoad: 00000000`77870000 00000000`7796a000   C:\windows\system32\USER32.dll
ModLoad: 000007fe`ffa80000 000007fe`ffa8e000   C:\windows\system32\LPK.dll
ModLoad: 000007fe`ff910000 000007fe`ff9da000   C:\windows\system32\USP10.dll
ModLoad: 000007fe`ecd70000 000007fe`ece5f000   C:\windows\system32\MSVCR120.dll
(1438.1b4): Break instruction exception - code 80000003 (first chance)
ntdll!LdrpDoDebuggerBreak+0x30:
00000000`77a17980 cc              int     3
0:000> g
ModLoad: 000007fe`fdb00000 000007fe`fdb2e000   C:\windows\system32\IMM32.DLL
ModLoad: 000007fe`fdba0000 000007fe`fdca9000   C:\windows\system32\MSCTF.dll
ModLoad: 000007fe`fe670000 000007fe`fe74b000   C:\windows\system32\ADVAPI32.DLL
ModLoad: 000007fe`fdcb0000 000007fe`fdccf000   C:\windows\SYSTEM32\sechost.dll
ModLoad: 000007fe`ffb50000 000007fe`ffc7d000   C:\windows\system32\RPCRT4.dll
ModLoad: 000007fe`fd4a0000 000007fe`fd4f7000   C:\windows\system32\apphelp.dll
ntdll!NtTerminateProcess+0xa:
00000000`779bbffa c3              ret
0:000> !analyze -v
Last event: 1438.1b4: Exit process 0:1438, code ff
  debugger time: Wed Jan  4 11:22:30.835 2017 (UTC + 1:00)
0:000>
Comment 1 Marco Gaiarin 2017-01-04 10:48:14 UTC Comment hidden (obsolete)
Comment 2 Marco Gaiarin 2017-01-04 11:16:37 UTC Comment hidden (obsolete)
Comment 3 Buovjaga 2017-01-04 12:30:57 UTC 
Created attachment 130148 [details]
Reporter's backtrace

Never paste such huge walls of text directly as a comment.
Comment 4 Julien Nabet 2017-01-04 13:33:31 UTC 
Noticing in your comment 2 this part:
mergedlo!OutputDevice::ImplInitFontList+0xed
00000000`00baaf20 000007fe`da9783b0 : 00000000`00bab0a0 00000000`0d30e720 00000000`0d30e720 00000000`00bab0f8 : mergedlo!OutputDevice::ImplNewFont+0xaa
00000000`00baaf90 000007fe`d931c0b0 : 000007fe`ea8c4750 000007fe`f73c6967 00000000`00000020 00000000`05b90db0 : mergedlo!OutputDevice::GetTextHeight+0x20
00000000`00baafc0 000007fe`d92ca6d1 : 00000000`0d68b4a0 00000000`00000000 00000000`00bab0a0 00000000`05b90db0 : mergedlo!SvxFont::GetPhysTxtSize+0x50
00000000`00bab020 000007fe`d92caa44 : 00000000`05b90d00 000007fe`eef53600

it makes me think about a regression between 5.2.3 and 5.2.4 about fonts.

Since MsOffice includes different fonts, it might be relevant.

Khaled: thought you might be interested in this one.

(meanwhile, let's put this one to NEW since there's a bt)
Comment 5 ⁨خالد حسني⁩ 2017-01-04 18:47:57 UTC 

*** This bug has been marked as a duplicate of bug 105015 ***