Created attachment 132510 [details]
screeshot of the safe-mode startup
After the update from 5.2.4 to 5.3.2 is the UI not longer shown. Most of the words and icons are gone. The program can not longer be used.
- happens also in safe-mode
- in all office parts
- without opened documents
going back to 5.2 solves the issue
All affected PC's have
- Windows 10, 64 bit
- 4 GB RAM
- Model HP Compaq 8000 Elite SFF PC
The translated user interface change at each mDid you download also the offline help corresponding to LO 5.3.2?
No, I never install an offline help.
Please identify the GPU chip and driver.
Are you using OpenGL rendering? Please describe effect of enabling/disabling OpenGL rendering (if supported on your GPU), and also of disabling Hardware acceleration to use just CPU rendering.
The systems are "HP Compaq 8000 Elite SFF PC" with the integrated "Intel(R) Q45/Q43 Express Chipset", using the latest "Intel driver Q45/Q43 Express Chipset Graphics Driver 22.214.171.12402 for Windows 10"
The driver allows not to disable OpenGL at all, only several OpenGL features
I tried to change everything described on http://www.intel.eu/content/www/eu/en/support/graphics-drivers/000005575.html
without influence to the Libreoffice GUI. If I remove the Intel driver and went back to the "Microsoft basic driver", everything is fine. But the screen resolution/quality is too bad to stay with this driver
Suspect this will end up duplicate of bug 107166, but as this is on Windows 10, with old GMA X4500 graphics, will keep it separate for now. See also bug 107166
(In reply to firstname.lastname@example.org from comment #4)
> The systems are "HP Compaq 8000 Elite SFF PC" with the integrated "Intel(R)
> Q45/Q43 Express Chipset", using the latest "Intel driver Q45/Q43 Express
> Chipset Graphics Driver 126.96.36.19902 for Windows 10"
Please check result when you disable OpenGL rendering--restart, and then disable (uncheck) Use hardware acceleration. Both from the Tools -> Options -> View menu.
If text is not visible in the UI, the accelerators still should get you there.
F10 -> <alt>+T -> <alt>+O -> then just V, in the right hand column clear the top three check boxes.
You might also test using the Intel Q45 graphics driver 188.8.131.5269 (11/16/2012) for any improvement, Windows 7 (WDDM 1.1).
But, note that there are no Windows 10 (WDDM 2.0) certified drivers for that GPU, so the Microsoft Basic driver is probably going to be the most stable--but limited--choice.
Issue we seem to be having with these older GPUs at 5.3.2 is with LibreOffice's move to more DirectWrite/Direct2D based rendering away from GDI based rendering.
Intel Q45 WDDM 1.1 accelerated drivers
LO OpenGL options
- disabling "Use OpenGL for all rendering" has no influence, the problem is still the same
- activating the second option "Ignore OpenGL blacklist" can not be saved, it's automatically removed after the LO restart.
- there is no other/newer driver available for Windows 10, the Win 7 drivers on the Intel page can not be installed
- a check on a Win 7 PC was okay, LO 5.3.2 starts fine with the same hardware
- the actual "Windows Basic Driver" is no option, the resolution is to bad to use needed applications
A switch "Do not use OpenGL rendering at all", to return to the old GDI rendering, seams to be the best option to solve the problem on this PC's. My VM without GL support works fine, so LO 5.3 has everything to go without OpenGL.
Is there any way to turn the GL-usage off, or put this hardware on the OpenGL blacklist?
(In reply to email@example.com from comment #8)
Sorry, there are 3 "modes", each with or without anti-alaising
-- no Hardware acceleration (all unchecked, CPU does all the work)
-- with Hardware acceleration (calls to GPU are made, just not OpenGL)
-- OpenGL rendered (also hardware accelerated, using OpenGL calls)
Use of OpenGL depends on the graphics driver, but so does using Hardware acceleration.
> - activating the second option "Ignore OpenGL blacklist" can not be saved,
> it's automatically removed after the LO restart.
The "ignore blacklist" does little more than bypass the black-list process to enable the GPUs use of OpenGL including generation of the diagnostic logs (written to /Users/<username>/AppData/Roaming/LibreOffice/4/cache)
OpenGL *is* disabled when its check-box is cleared and LibreOffice restarted.
> A switch "Do not use OpenGL rendering at all", to return to the old GDI
> rendering, seams to be the best option to solve the problem on this PC's.
While there is no way to revert to the "old GDI" you could open Expert Configuration (Tools -> Options -> Advanced) and search for--then edit--the "TextLayoutEngine" stanza from "new" -> "old". That might get you functional, but it is a deadend as that code will be purged at the 5.4 release.
*** This bug has been marked as a duplicate of bug 107166 ***