Bug 108020 - I can't open any LibreOffice application. It shows error.
Summary: I can't open any LibreOffice application. It shows error.
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
Version:
(earliest affected)
5.4.0.0.alpha1+
Hardware: x86 (IA32) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
: 108397 (view as bug list)
Depends on:
Blocks:
 
Reported: 2017-05-23 09:37 UTC by Goutham
Modified: 2018-07-03 14:19 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


Attachments
this is the error message i get when i open LibreOffice (131.55 KB, image/png)
2017-05-23 09:39 UTC, Goutham
Details

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Description Goutham 2017-05-23 09:37:33 UTC
Description:
When i open the any LibreOffice application, it show me error message. Older versions of LibreOffice's are working fine on my laptop. 

Steps to Reproduce:
1.Click on LibreOffice or any application in it
2.Error message pops up


Actual Results:  
Error message pops up

Expected Results:
open the LibreOffice


Reproducible: Always

User Profile Reset: No

Additional Info:


User-Agent: Mozilla/5.0 (Windows NT 6.1; rv:51.0) Gecko/20100101 Firefox/51.0
Comment 1 Goutham 2017-05-23 09:39:27 UTC
Created attachment 133468 [details]
this is the error message i get when i open LibreOffice
Comment 2 Xisco Faulí 2017-05-23 09:52:40 UTC
Thank you for reporting the bug. To be certain the reported issue is not related to corruption in the user profile, could you please reset your Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and re-test?

I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the issue is still present
Comment 3 Goutham 2017-05-23 10:27:41 UTC
As per your link for LibreOffice 5.3 and newer i should Test and see if the problem is gone by this

    start LibreOffice and select Help > Restart in Safe Mode...
    if your problem is that LibreOffice does not start at all, launch it from the command line with the parameter --safe-mode
    in the 'Enter Safe Mode' dialog select 'Restart'
    LibreOffice will restart and display the 'Safe Mode' dialog
    select Continue in safe mode.

But still, I'm getting the same error dialog box.
Comment 4 Xisco Faulí 2017-05-23 14:26:07 UTC
Where did you download the build from ? Could you please try to redownload it and reinstall it again?
Comment 5 Goutham 2017-06-07 17:09:08 UTC
from this link only i downloaded http://dev-builds.libreoffice.org/pre-releases/win/x86_64/

and i tried re-downloading it 2 times and re-installing 2-3 times.
Comment 6 Xisco Faulí 2017-06-08 09:34:52 UTC
This bug was incorrectly moved from NEEDINFO to REOPENED. Putting back to UNCONFIRMED.
Comment 7 Xisco Faulí 2017-06-09 09:31:21 UTC
(In reply to Goutham from comment #5)
> from this link only i downloaded
> http://dev-builds.libreoffice.org/pre-releases/win/x86_64/
> 
> and i tried re-downloading it 2 times and re-installing 2-3 times.

You are downloading the x64 build while according to the hardware field, you're using a x86 architecture. Please, download the x86 build instead.

I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the issue is still present
Comment 8 Kevin Suo 2017-11-27 11:00:40 UTC
*** Bug 108397 has been marked as a duplicate of this bug. ***
Comment 9 QA Administrators 2018-05-30 16:39:49 UTC Comment hidden (obsolete)
Comment 10 QA Administrators 2018-07-03 14:19:34 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-20180703