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Bug 108533 - OpenGL option won't stay active after restart
Summary: OpenGL option won't stay active after restart
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: UI (show other bugs)
Version:
(earliest affected)
5.3.3.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium minor
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2017-06-14 19:34 UTC by Matthias Leitl
Modified: 2019-01-26 15:36 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


Attachments
At the start OpenGL is not active (73.01 KB, image/jpeg)
2017-06-14 19:34 UTC, Matthias Leitl
Details
Activating the OpenGL option and ... (79.32 KB, image/jpeg)
2017-06-14 19:35 UTC, Matthias Leitl
Details
...restarting LO... (16.33 KB, image/jpeg)
2017-06-14 19:36 UTC, Matthias Leitl
Details
...gets me a very strange constellation. (77.86 KB, image/jpeg)
2017-06-14 19:37 UTC, Matthias Leitl
Details

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Description Matthias Leitl 2017-06-14 19:34:43 UTC
Created attachment 134032 [details]
At the start OpenGL is not active

Hi!

Honestly this bug is more annoying than severe:
After logging into Windows and then for example opening a rather complicated calc-sheet I experice a very slow UI response. So I open up the options dialog to enable OpenGL. LO asks me If I want to restart and after that the UI is way more responsive then before.

BUT

The OpenGL setting is not "remembered". If I restart LO or Windows on my own OpenGL is deactivated again. Even in the options dialog it says "OpenGL is currently active" but the corresponding Checkbox is not checked anymore.

I haven't experienced anythng negativ while using OpenGL like crashes and so on execpt for that annyoing automatically deactivating behaviour.

I'm using two NVIDA 460 in SLI configuration with the latest Drivers.

wkr ADT
Comment 1 Matthias Leitl 2017-06-14 19:35:45 UTC
Created attachment 134033 [details]
Activating the OpenGL option and ...
Comment 2 Matthias Leitl 2017-06-14 19:36:18 UTC
Created attachment 134034 [details]
...restarting LO...
Comment 3 Matthias Leitl 2017-06-14 19:37:13 UTC
Created attachment 134035 [details]
...gets me a very strange constellation.
Comment 4 Buovjaga 2017-06-18 10:58:52 UTC
Could you copy and paste to a comment the contents of C:\Users\User\AppData\Roaming\LibreOffice\4\cache\opengl_device.log ?
Comment 5 Matthias Leitl 2017-06-18 13:33:57 UTC
opengl_device.log:

DriverVersion: 22.21.13.8253
DriverDate: 6-7-2017
DeviceID: PCI\VEN_10DE&DEV_0E22&SUBSYS_13703842&REV_A1
AdapterVendorID: 0x10de
AdapterDeviceID: 0x0e22
AdapterSubsysID: 0x13703842
DeviceKey: System\CurrentControlSet\Control\Video\{A3964B4D-8BC8-45EA-A0DF-D9383E55CB1C}\0000
DeviceString: NVIDIA GeForce GTX 460

And opencl_devices.log just in case, because I have SLI configured:

Device Index: 0
  Selected: true
  Device Name: GeForce GTX 460
  Device Vendor: NVIDIA Corporation
  Device Version: OpenCL 1.1 CUDA
  Driver Version: 382.53
  Device Type: gpu 
  Device Extensions: cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_khr_fp64 cl_khr_byte_addressable_store cl_khr_icd cl_khr_gl_sharing cl_nv_compiler_options cl_nv_device_attribute_query cl_nv_pragma_unroll cl_nv_d3d10_sharing cl_khr_d3d10_sharing cl_nv_d3d11_sharing cl_nv_copy_opts cl_nv_create_buffer
  Device OpenCL C Version: OpenCL C 1.1 
  Device Available: true
  Device Compiler Available: true
  Device Linker Available: true
  Platform Name: NVIDIA CUDA
  Platform Vendor: NVIDIA Corporation
  Platform Version: OpenCL 1.2 CUDA 8.0.0
  Platform Profile: FULL_PROFILE
  Platform Extensions: cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_khr_fp64 cl_khr_byte_addressable_store cl_khr_icd cl_khr_gl_sharing cl_nv_compiler_options cl_nv_device_attribute_query cl_nv_pragma_unroll cl_nv_d3d10_sharing cl_khr_d3d10_sharing cl_nv_d3d11_sharing cl_nv_copy_opts cl_nv_create_buffer

Device Index: 1
  Selected: false
  Device Name: GeForce GTX 460
  Device Vendor: NVIDIA Corporation
  Device Version: OpenCL 1.1 CUDA
  Driver Version: 382.53
  Device Type: gpu 
  Device Extensions: cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_khr_fp64 cl_khr_byte_addressable_store cl_khr_icd cl_khr_gl_sharing cl_nv_compiler_options cl_nv_device_attribute_query cl_nv_pragma_unroll cl_nv_d3d10_sharing cl_khr_d3d10_sharing cl_nv_d3d11_sharing cl_nv_copy_opts cl_nv_create_buffer
  Device OpenCL C Version: OpenCL C 1.1 
  Device Available: true
  Device Compiler Available: true
  Device Linker Available: true
  Platform Name: NVIDIA CUDA
  Platform Vendor: NVIDIA Corporation
  Platform Version: OpenCL 1.2 CUDA 8.0.0
  Platform Profile: FULL_PROFILE
  Platform Extensions: cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_khr_fp64 cl_khr_byte_addressable_store cl_khr_icd cl_khr_gl_sharing cl_nv_compiler_options cl_nv_device_attribute_query cl_nv_pragma_unroll cl_nv_d3d10_sharing cl_khr_d3d10_sharing cl_nv_d3d11_sharing cl_nv_copy_opts cl_nv_create_buffer
Comment 6 Matthias Leitl 2017-06-18 13:35:49 UTC
Because I see OpenCL in this logs:
This feature also gets deactivated but not as frequently as OpenGL.
Comment 7 luispdecarvalho 2017-07-22 09:59:46 UTC
Same here in 5.3.3.2 x64 and latest 5.3.4.2 x64
Windows 8.1 

My opengl_device.log:

DriverVersion: 21.19.407.0
DriverDate: 12-23-2016
DeviceID: PCI\VEN_1002&DEV_9851&SUBSYS_22CE103C&REV_05
AdapterVendorID: 0x1002
AdapterDeviceID: 0x9851
AdapterSubsysID: 0x22ce103c
DeviceKey: System\CurrentControlSet\Control\Video\{10865BDB-7C16-42A8-89F9-326EA827BFFF}\0000
DeviceString: AMD Radeon(TM) R5 Graphics

cs
Comment 8 Buovjaga 2017-07-22 11:00:08 UTC
(In reply to luispdecarvalho from comment #7)
> DriverDate: 12-23-2016

Is there any newer driver available?
Comment 9 luispdecarvalho 2017-07-24 15:24:02 UTC
(In reply to Buovjaga from comment #8)
> (In reply to luispdecarvalho from comment #7)
> > DriverDate: 12-23-2016
> 
> Is there any newer driver available?

Running latest version according to AMD's radeon settings, which also lists:

Radeon software version
16.12.2
Driver packaging version
16.50.2011-161223a-310013C
OpenGL version
6.14.10.13464
OpenCL version
21.19.407.0

hmm, it's weird that LO's openGL log is reporting openCL driver version instead of openGL if the radeon settings info are right.
That would explain why the driver is 6 months old and latest version, OpenCL doesn't get updated very frequently.

My opencl_devices.log:

Device Index: 0
  Selected: true
  Device Name: Mullins
  Device Vendor: Advanced Micro Devices, Inc.
  Device Version: OpenCL 2.0 AMD-APP (2236.10)
  Driver Version: 2236.10
  Device Type: gpu 
  Device Extensions: cl_khr_fp64 cl_amd_fp64 cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_khr_int64_base_atomics cl_khr_int64_extended_atomics cl_khr_3d_image_writes cl_khr_byte_addressable_store cl_khr_gl_sharing cl_khr_gl_depth_images cl_amd_device_attribute_query cl_amd_vec3 cl_amd_printf cl_amd_media_ops cl_amd_media_ops2 cl_amd_popcnt cl_khr_d3d10_sharing cl_khr_d3d11_sharing cl_khr_dx9_media_sharing cl_khr_image2d_from_buffer cl_khr_spir cl_khr_subgroups cl_khr_gl_event cl_khr_depth_images cl_khr_mipmap_image cl_khr_mipmap_image_writes cl_amd_liquid_flash 
  Device OpenCL C Version: OpenCL C 2.0 
  Device Available: true
  Device Compiler Available: true
  Device Linker Available: true
  Platform Name: AMD Accelerated Parallel Processing
  Platform Vendor: Advanced Micro Devices, Inc.
  Platform Version: OpenCL 2.0 AMD-APP (2236.10)
  Platform Profile: FULL_PROFILE
  Platform Extensions: cl_khr_icd cl_khr_d3d10_sharing cl_khr_d3d11_sharing cl_khr_dx9_media_sharing cl_amd_event_callback cl_amd_offline_devices 

Device Index: 1
  Selected: false
  Device Name: Hainan
  Device Vendor: Advanced Micro Devices, Inc.
  Device Version: OpenCL 1.2 AMD-APP (2236.10)
  Driver Version: 2236.10
  Device Type: gpu 
  Device Extensions: cl_khr_fp64 cl_amd_fp64 cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_khr_int64_base_atomics cl_khr_int64_extended_atomics cl_khr_3d_image_writes cl_khr_byte_addressable_store cl_khr_gl_sharing cl_amd_device_attribute_query cl_amd_vec3 cl_amd_printf cl_amd_media_ops cl_amd_media_ops2 cl_amd_popcnt cl_khr_d3d10_sharing cl_khr_d3d11_sharing cl_khr_dx9_media_sharing cl_khr_image2d_from_buffer cl_khr_spir cl_khr_gl_event cl_amd_liquid_flash 
  Device OpenCL C Version: OpenCL C 1.2 
  Device Available: true
  Device Compiler Available: true
  Device Linker Available: true
  Platform Name: AMD Accelerated Parallel Processing
  Platform Vendor: Advanced Micro Devices, Inc.
  Platform Version: OpenCL 2.0 AMD-APP (2236.10)
  Platform Profile: FULL_PROFILE
  Platform Extensions: cl_khr_icd cl_khr_d3d10_sharing cl_khr_d3d11_sharing cl_khr_dx9_media_sharing cl_amd_event_callback cl_amd_offline_devices 

Device Index: 2
  Selected: false
  Device Name: AMD A8-6410 APU with AMD Radeon R5 Graphics    
  Device Vendor: AuthenticAMD
  Device Version: OpenCL 1.2 AMD-APP (2236.10)
  Driver Version: 2236.10 (sse2,avx)
  Device Type: cpu 
  Device Extensions: cl_khr_fp64 cl_amd_fp64 cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_khr_int64_base_atomics cl_khr_int64_extended_atomics cl_khr_3d_image_writes cl_khr_byte_addressable_store cl_khr_gl_sharing cl_ext_device_fission cl_amd_device_attribute_query cl_amd_vec3 cl_amd_printf cl_amd_media_ops cl_amd_media_ops2 cl_amd_popcnt cl_khr_d3d10_sharing cl_khr_spir cl_khr_gl_event 
  Device OpenCL C Version: OpenCL C 1.2 
  Device Available: true
  Device Compiler Available: true
  Device Linker Available: true
  Platform Name: AMD Accelerated Parallel Processing
  Platform Vendor: Advanced Micro Devices, Inc.
  Platform Version: OpenCL 2.0 AMD-APP (2236.10)
  Platform Profile: FULL_PROFILE
  Platform Extensions: cl_khr_icd cl_khr_d3d10_sharing cl_khr_d3d11_sharing cl_khr_dx9_media_sharing cl_amd_event_callback cl_amd_offline_devices
Comment 10 Rainer Bielefeld Retired 2018-01-08 13:27:02 UTC
I am nearby 100% sure that I observed reporter's roblem 
with Version: 5.4.4.2 (x64)
Build-ID: 2524958677847fb3bb44820e40380acbe820f960
CPU-Threads: 4; BS: Windows 6.1; UI-Render: Standard; 
Gebietsschema: de-DE (de_DE); Calc: group, my default user profile, Tango theme.

Steps (I use English UI terms although German UI used):
1. Launch LibO with OpenGL _inactive_
   you can do tests as per "Bug 114885 - [META] Control Elements are 
   flickering, flashing, nervous and jumpy" and Bug 112889 
   If you see the complained effects OpenGL is inactive
2. Menu 'Tools → Options → View → Graphics Output → Check "Use OpenGL" → [ok]
3. [Restart]'
   » Restart will be proceeded
4. Check whether OpenGL now is active with tests for Bug 114885 and Bug 112889.
   Issues should have vanished, OpenGL is active
   But now or after a new restart I saw the strange swtting as per 
   Attachment 134035 [details] for Bug 108533: Text tells "OpenGL enabled", but checkmark
   is missing. 
5. Restart LibO:
   Now OpenGL is DISabled again


a) Unfortunately I currently can't reproduce the issue, I will try again later
   to make this one reproducible.
a1) _Seems_ not to be related to UI language, currently NOT reproducible
    neither with English nor with German UI
Comment 11 Rainer Bielefeld Retired 2018-01-13 10:34:40 UTC
This problem definitively does exist with Version: 5.4.4.2 (x64)
Build-ID: 2524958677847fb3bb44820e40380acbe820f960
CPU-Threads: 4; BS: Windows 6.1; UI-Render: Standard; 
Gebietsschema: de-DE (de_DE); Calc: group, my default user profile, Tango theme

After having activated OpenGL, this setting will switch back to Default Rendering sometimes with next LibO launch, sometimes it will take several LibO restarts until OpenGL selection will be lost. 

(a) I did lots of tests, but until now I did not find out what the root might 
    be and how to make the bug reliably reproducible
b) vague suspect: checkbox for "OpenGL" has some unpredictable waywardness
   to live it's own life
b1) might be related: after having restarte LibO (from "No OpenGL mode" since 
    few days), 'Use OpenGL' will be checked when I go to menu 'Tools → 
    View → Graphics Output'
Comment 12 Buovjaga 2018-01-13 13:27:40 UTC
The usual reason for automatic disabling of OGL is that the graphics driver is in the blacklist LibreOffice uses.
Comment 13 QA Administrators 2019-01-14 03:52:12 UTC Comment hidden (obsolete)
Comment 14 Matthias Leitl 2019-01-14 17:13:28 UTC
Hi.
I cannot reproduce the bug on my new computer. 

Version: 6.1.4.2 (x64)
Build-ID: 9d0f32d1f0b509096fd65e0d4bec26ddd1938fd3
CPU-Threads: 12; BS: Windows 10.0; UI-Render: GL; 
Gebietsschema: de-AT (de_AT); Calc: CL

But I also happen to have my old rig someplace else. It will take me some time to reassemble and fire it up to see if the bug is still there. 2 weeks max. 
So for now I will not change the state.

wkr ADT
Comment 15 Matthias Leitl 2019-01-26 15:36:12 UTC
hi.

I'm back with good news. Even on my old PC the problem is not reproducible anymore.

Version: 6.2.0.3 (x64)
Build-ID: 98c6a8a1c6c7b144ce3cc729e34964b47ce25d62
CPU-Threads: 8; BS: Windows 10.0; UI-Render: GL; VCL: win; 
Gebietsschema: de-AT (de_AT); UI-Sprache: de-DE
Calc: threaded

Thanks to whoever (intentionally or not) fixed this problem.

wkr ADT