Bug 110438 - cursor position never correct with DELL XPS 13 9360
Summary: cursor position never correct with DELL XPS 13 9360
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
5.2.7.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
: 110747 (view as bug list)
Depends on:
Blocks:
 
Reported: 2017-07-30 13:51 UTC by Andreas
Modified: 2020-09-26 19:58 UTC (History)
4 users (show)

See Also:
Crash report or crash signature:


Attachments
Wrong cursor position + cropped menu, toolbar & statusbar (290.14 KB, image/png)
2017-08-10 13:59 UTC, strayge
Details

Note You need to log in before you can comment on or make changes to this bug.
Description Andreas 2017-07-30 13:51:58 UTC
When I tried to create a document at first I wanted to change the font and size but when clicking at the down arrows I got transfer format (in german language), when clicking to change the size it shows me "undo" (CTRL-Z). Then I realized that this happens because the focus for the cursor is wrong (a little bit down it seems to work). But this is not the only point. When editing the document I tried to position the cursor but it never shows the focus so that it is really hard to make changes within a document.
Focus is also the main problem because wherever you click icons at the top you safely miss what you want to do.
To solve this problem I tried all available display resolutions from 3200x1800(recommended setting) down until 800x600 without success. Also changing just the font sizes for various items like headers, menus, message fields did not help me.

I also updated everything, even the BIOS but no light at the end of the tunnel.

Honestly spoken, I am not sure if this is a bug in LibreOffice or Windows 10 or a driver problem for the graphics chip (Intel) or if I need to contact DELL in this case. I appreciate if you can tell me.

Best regards,
Andreas
Comment 1 Xisco Faulí 2017-07-31 23:30:29 UTC
Thank you for reporting the bug.
it seems you're using an old version of LibreOffice.
Could you please try to reproduce it with the latest version of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ ?
I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the latest version.
Comment 2 Andreas 2017-08-01 04:04:31 UTC
Currently I have installed the latest version of Libreoffice (5.4.0), which is affected the same way. Since the form asked for the earliest version I originally had entered 5.2.7.2 only.
Comment 3 Xisco Faulí 2017-08-01 09:16:44 UTC
*** Bug 110747 has been marked as a duplicate of this bug. ***
Comment 4 tommy27 2017-08-02 12:51:22 UTC
I set status to NEW since there's a duplicate reported against 5.3.4.2
Comment 5 strayge 2017-08-10 13:59:40 UTC
Created attachment 135415 [details]
Wrong cursor position + cropped menu, toolbar & statusbar
Comment 6 strayge 2017-08-10 14:00:33 UTC
Same problem with DELL XPS 9365 and LibreOffice versions 5.3.5.2 and 5.4.0.3
Display resolution 3200x1800, scaling 175%.
Real cursor position is higher than visible cursor.
Also main menu, top part of toolbar and status bar cropped.
Comment 7 strayge 2017-08-10 15:11:26 UTC
Fixed for me by disabling "Use OpenGL for all rendering" in Options -> LibreOffice -> View.
Comment 8 Andreas 2017-08-17 12:21:14 UTC
In the meantime I saw some strange behaviour within my Windows 10 Home, that's why I decided to re-install it from scratch.
I was surprised after that because the reason for my original bug report was gone. I do not remember if there are slight differences in the order of my installation (configuration, patches, application, etc) but it seems that LibreOffice looks correct now. I also checked because of that workaround from comment #7, in my setup "Use OpenGL for all rendering" is still enabled but everything seems to be ok with this setting.
Comment 9 QA Administrators 2018-08-18 02:39:02 UTC Comment hidden (obsolete)
Comment 10 QA Administrators 2020-08-18 05:17:50 UTC Comment hidden (obsolete)
Comment 11 Andreas 2020-09-26 19:58:54 UTC
Version: 7.0.1.2 (x64)
Build: 7cbcfc562f6eb6708bff7d73...
Umgebung: CPU-Threads: 4; BS: Windows 10.0 Build 19041
Benutzeroberfläche: UI-Render: Skia/Vulkan; VCL: win