Bug 113533 - Crash in: acpdf400.dll
Summary: Crash in: acpdf400.dll
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
5.3.3.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2017-10-30 19:38 UTC by Rod Hinman
Modified: 2018-10-09 18:20 UTC (History)
2 users (show)

See Also:
Crash report or crash signature: ["acpdf400.dll"]


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Description Rod Hinman 2017-10-30 19:38:27 UTC
This bug was filed from the crash reporting server and is br-05549ebe-4244-46f8-acc0-acbb6376857f.
=========================================

This bug might be like 108208? https://bugs.documentfoundation.org/show_bug.cgi?id=108208

System: Intel i7-7600U @ 2.8 GHz, 16 GB RAM

Windows 10 updated to Fall Creators Update last night.  This morning, my first use of LibreOffice fails to open, and crashes every which way I try it.  The bug was created when I double clicked on an *.ods file to open it, but it has also crashed in different ways:

Starting Calc from the Windows start menu.
Restarting from the Crash Report window.

It appears to crash when trying to open either Calc or Writer files, the basic starter window (which I never use, but opens after the crash report) runs.

I tried:
Safe mode (no noticeable difference)
Removing user profile folder (also no noticeable difference)


To reproduce:
Reboot windows (Slack starts automatically, but no other applications)
Open Windows explorer, navigate to the directory.
Double click *.ods file (or delete the ~lock.foo.ods# file first)
Document recovery window opens, but no files are listed.
Clicking OK, says it crashed the last time it ran. Don't send crash report.
LibreOffice general window opens, with lists of recent files.
Click on the *.ods file I was trying to open
Document recovery window opens, still without files listed
Click through again
Click on a temp Writer file I created -> crashes
Click on an old Writer file (from last week) -> opens

Crap, this might not be what I was thinking.  Now I'm more confused than I was before.  Maybe it is tied to the specific files?
Comment 1 raal 2017-11-01 06:18:48 UTC
Hello,please try to reinstall LibreOffice and try to disable Antivirus. If it still crashes, could you check https://bugs.documentfoundation.org/show_bug.cgi?id=108208#c25  ?
Comment 2 Buovjaga 2017-11-10 14:11:12 UTC
(In reply to raal from comment #1)
> Hello,please try to reinstall LibreOffice and try to disable Antivirus. If
> it still crashes, could you check
> https://bugs.documentfoundation.org/show_bug.cgi?id=108208#c25  ?

Set to NEEDINFO.
Comment 3 QA Administrators 2018-10-09 11:26:24 UTC Comment hidden (obsolete)
Comment 4 Rod Hinman 2018-10-09 18:13:20 UTC
I installed a newer version of LibreOffice (6.0.1.1), and the problem has not recurred.