Description: Newly bought Windows 10 Home x64 computer. LibreOffice_6.0.2_Win_x64 downloaded and installed. When I try to start any of the components (Calc, Writer, the main LibreOffice app), I get a "LibreOffice has stopped working" error. "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available". Rebooting didn't help. Neither uninstalling and reinstalling LibreOffice. Safe mode works, 'though. ***Disabling hardware acceleration there fixes the problem.*** Steps to Reproduce: 1.Click on any LibreOffice application icon. 2.Get a nice crash. :) Actual Results: Two small error windows, both with the text "LibreOffice has stopped working". The first one has a progress bar and the text "Hang on while Windows reports the error to Microsoft" The second one just the text "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available" Expected Results: The chosen application (Writer, Calc...) should open. Reproducible: Always User Profile Reset: No OpenGL enabled: Yes Additional Info: Version: 6.0.2.1 (x64) Build ID: f7f06a8f319e4b62f9bc5095aa112a65d2f3ac89 CPU threads: 8; OS: Windows 10.0; UI render: default; Locale: en-GB (en_GB); Calc: group (in order to copy it I had to use the Safe mode). I don't know if OpenGL is enabled or not, but this is my graphic card. Renderer: Intel(R) HD Graphics 630 Vendor: Intel Memory: 1024 MB Version: 4.4.0 - Build 21.20.16.4550 Shading language version: 4.40 - Build 21.20.16.4550 User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.181 Safari/537.36
Does it work if you disable OpenGl ? -> https://wiki.documentfoundation.org/OpenGL I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the issue is still present
I understand that is the first LO on that computer, not an upgrade? Please write exact Windows 10 version. Could you try with master LO version from http://dev-builds.libreoffice.org/daily/master/ both 32-bit and 64-bit? Like https://dev-builds.libreoffice.org/daily/master/Win-x86@42/current/ and https://dev-builds.libreoffice.org/daily/master/Win-x86_64@42/current/. That dev version will not mess with your regular LO.
Dear Bug Submitter, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping-20181009
Dear Bug Submitter, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-20181105