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Bug 115575 - Libreoffice crashes if I try to create a Mail Merge from MS Access database
Summary: Libreoffice crashes if I try to create a Mail Merge from MS Access database
Status: NEW
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
5.4.5.1 release
Hardware: x86-64 (AMD64) All
: high major
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks: Mail-Merge Crash
  Show dependency treegraph
 
Reported: 2018-02-09 10:47 UTC by fratelliferretti
Modified: 2020-05-16 16:47 UTC (History)
5 users (show)

See Also:
Crash report or crash signature:


Attachments
One of the files that have the problem (12.27 KB, application/vnd.oasis.opendocument.text)
2018-02-09 11:05 UTC, fratelliferretti
Details

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Description fratelliferretti 2018-02-09 10:47:31 UTC
Description:
Libreoffice crashes when I launch Mail Merge Wizard, with different files connected with a MS Access database. I sent many crash reports when the problem happened. It doesn't happen with 5.4.2.

Steps to Reproduce:
1. Open a file with MS Access DB fields
2. Tools-> mail marge wizard
3. The crash appens and the LibreOffice window disappear

Actual Results:  
The crash appens and the LibreOffice window disappear

Expected Results:
The opening of the wizard


Reproducible: Always


User Profile Reset: Yes



Additional Info:


User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:58.0) Gecko/20100101 Firefox/58.0
Comment 1 Xisco Faulí 2018-02-09 10:57:59 UTC Comment hidden (obsolete)
Comment 2 fratelliferretti 2018-02-09 11:05:59 UTC
Created attachment 139721 [details]
One of the files that have the problem
Comment 3 Xisco Faulí 2018-02-23 14:54:58 UTC
I can't reproduce it in

Version: 6.1.0.0.alpha0+
Build ID: 226804c8f7d2306562380283edfd919a88863807
CPU threads: 4; OS: Linux 4.13; UI render: default; VCL: gtk3; 
Locale: ca-ES (ca_ES.UTF-8); Calc: group threaded

nor in

Versión: 6.0.1.1
Id. de compilación: 60bfb1526849283ce2491346ed2aa51c465abfe6
Subprocs. CPU: 1; SO: Windows 6.1; Repres. IU: predet.; 
Configuración regional: es-ES (es_ES); Calc: group
Comment 4 Xisco Faulí 2018-02-23 14:55:14 UTC Comment hidden (obsolete)
Comment 5 Dave Richards 2018-02-23 15:02:23 UTC
Was failing on:

Version: 6.0.1.0.0+
Build ID: 9e7344ae5776117e94684713767fae1b0afbb6b9
CPU threads: 40; OS: Linux 4.4; UI render: default; VCL: gtk2; 
TinderBox: Linux-rpm_deb-x86_64@70-TDF, Branch:libreoffice-6-0, Time: 2018-01-30_11:33:05
Locale: en-US (en_US.UTF-8); Calc: group

So I upgraded to this on the clone and it's doing the same thing:

Version: 6.0.2.0.0+
Build ID: d1a4f50d686054b757320c0ef3f3dc4c724c685c
CPU threads: 24; OS: Linux 4.4; UI render: default; VCL: gtk2; 
TinderBox: Linux-rpm_deb-x86_64@70-TDF, Branch:libreoffice-6-0, Time: 2018-02-22_03:27:32
Locale: en-US (en_US.UTF-8); Calc: group

So the regression happened prior to the first daily build.
Comment 6 Dave Richards 2018-02-23 15:03:10 UTC
I already reset the user profile back to defaults, same thing.  This is happening to all of us, this is not a user setting issue.
Comment 7 Xisco Faulí 2018-02-23 15:20:20 UTC
I can't reproduce it in

Version: 6.1.0.0.alpha0+
Build ID: ddbb78caa78085673b07dbea6f53288ec6237764
CPU threads: 4; OS: Linux 4.13; UI render: default; VCL: gtk2; 
Locale: ca-ES (ca_ES.UTF-8); Calc: group
Comment 8 Xisco Faulí 2018-02-23 15:20:46 UTC
*** Bug 115969 has been marked as a duplicate of this bug. ***
Comment 9 raal 2018-03-01 19:07:42 UTC
no crash with Version: 6.1.0.0.alpha0+
Build ID: dc8d8cbf30ca3429236eca16b8f447ef5d4e61d3
CPU threads: 1; OS: Windows 10.0; UI render: default; 
TinderBox: Win-x86@42, Branch:master, Time: 2018-02-28_00:00:19

but maybe we need ms access db file for reproduce? Could you paste crash report ID here?
Comment 10 Xisco Faulí 2018-03-01 19:25:23 UTC
Does it crash with an empty document?
OTOH, might it be related to the address list you use ?
Comment 11 Xisco Faulí 2018-03-01 19:28:35 UTC
Could you please follow the instructions provided at this link < https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg > and submit a backtrace?
That way a developer can look into the underlying reason of the crash.
Comment 12 Buovjaga 2018-03-09 18:19:28 UTC Comment hidden (no-value)
Comment 13 QA Administrators 2019-04-20 02:58:25 UTC Comment hidden (obsolete)
Comment 14 fratelliferretti 2019-04-23 08:35:24 UTC
The bug is still present.

Versione: 6.2.3.2 (x64)
Build ID: aecc05fe267cc68dde00352a451aa867b3b546ac
Thread CPU: 4; SO: Windows 10.0; Resa interfaccia: predefinito; VCL: win; 
Versione locale: it-IT (it_IT); Lingua interfaccia: it-IT
Calc: threaded

Best regards.
Andrea
Comment 15 Buovjaga 2019-04-24 11:24:29 UTC
Dave: could you get a backtrace of the crash on Linux?
Comment 16 fratelliferretti 2019-04-30 14:03:49 UTC Comment hidden (obsolete)
Comment 17 Buovjaga 2019-04-30 14:12:23 UTC
(In reply to fratelliferretti from comment #16)
> The crash happens on W10, I don't know if it happens on Linux and I can't
> verify it, because I dont't have any PC with Linux.

In comment 5 we learned from Dave that it happens on Linux.