Bug 115915 - Truncated LO windows / menu bar when using OpenGL on windows
Summary: Truncated LO windows / menu bar when using OpenGL on windows
Status: RESOLVED DUPLICATE of bug 107764
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: UI (show other bugs)
(earliest affected) release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
Depends on:
Reported: 2018-02-21 16:55 UTC by Frederic Parrenin
Modified: 2018-02-21 20:56 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:

.png screenshot to illustrate the problem (284.87 KB, image/png)
2018-02-21 16:55 UTC, Frederic Parrenin

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Description Frederic Parrenin 2018-02-21 16:55:05 UTC
Created attachment 140041 [details]
.png screenshot to illustrate the problem

On my Dell Latitude 5285 windows machine (Intel HD Graphics 620), when using OpenGL on LO 6.0.1 (which is the default behavior), there are many display problems (see attached screenshot): missing menu bar, missing status bar, blurry fonts, etc. Moreover, there is a shift between the position of the pointer and the UI object affected when you click.
Comment 1 V Stuart Foote 2018-02-21 19:11:58 UTC
Well, the Latitude 5285 sports a 12.3" display, so at native 1920x1080 resolution you are at ~180ppi, making this a HiDPI issue. But also have issue with the OpenGL drivers for the Intel HD 6xx GPUs as in bug 107764

clip and post result of msinfo32.exe System -> Component -> Display panel, so we can see the Intel driver.

And, then update to the current Intel graphics driver and retest, either Dell system specific [1], or Intel's "generic" [2] driver. If that resolves the OpenGL clipping this resolves dupe of bug 107764


[1] Dell's 4836 driver build

[2] Intel "generic" driver 4944 build (on laptop systems, the installer may balk)

[3] Intel instructions to install "generic" driver
Comment 2 Frederic Parrenin 2018-02-21 20:04:58 UTC
Thanks for the tip!
Indeed, upgrading the video driver solved this issue.
Still, I find that the LO UI is quite slow with OpenGL (but that is another issue).

The output of msinfo32.exe is below (after upgrading the video driver):

Nom	Intel(R) HD Graphics 620
ID de périphérique Plug-and-Play	PCI\VEN_8086&DEV_5916&SUBSYS_07A41028&REV_02\3&11583659&0&10
Type de carte	Intel(R) HD Graphics Family, compatible Intel Corporation
Description de la carte	Intel(R) HD Graphics 620
Mémoire vive sur la carte	1,00 Go (1 073 741 824 octets)
Pilotes installés	C:\Windows\System32\DriverStore\FileRepository\ki125882.inf_amd64_507c06df97b349dc\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\ki125882.inf_amd64_507c06df97b349dc\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\ki125882.inf_amd64_507c06df97b349dc\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\ki125882.inf_amd64_507c06df97b349dc\igd12umd64.dll
Version du pilote
Fichier INF	oem19.inf (section iKBLD_w10_DS_GTC)
Plans de couleurs	Non disponible
Entrées de table des couleurs	4294967296
Résolution	1920 x 1280 x 60 hertz
Bits/pixel	32
Adresse mémoire	0xD0000000-0xD0FFFFFF
Adresse mémoire	0xC0000000-0xCFFFFFFF
Port d’E/S	0x0000F000-0x0000F03F
Canal IRQ	IRQ 4294967285
Port d’E/S	0x000003B0-0x000003BB
Port d’E/S	0x000003C0-0x000003DF
Adresse mémoire	0xA0000-0xBFFFF
Pilote	c:\windows\system32\driverstore\filerepository\ki125882.inf_amd64_507c06df97b349dc\igdkmd64.sys (, 12,80 Mo (13 422 528 octets), 19/12/2017 23:35)
Comment 3 V Stuart Foote 2018-02-21 20:56:46 UTC

*** This bug has been marked as a duplicate of bug 107764 ***