Bug 117099 - Selection of HP printer causes LO crash (Brother works)
Summary: Selection of HP printer causes LO crash (Brother works)
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
6.0.3.2 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2018-04-19 09:06 UTC by VistaMail1
Modified: 2019-05-08 20:37 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


Attachments
this shows the moment the crash happens (77.87 KB, image/png)
2018-04-19 09:06 UTC, VistaMail1
Details

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Description VistaMail1 2018-04-19 09:06:45 UTC
Created attachment 141483 [details]
this shows the moment the crash happens

Please read everything including the steps to reproduce on the screenshot I attached
Comment 1 V Stuart Foote 2018-04-19 16:31:38 UTC
The crash recover should result in a crashreport (a dump posted to crashreport.libreoffice.org that is parsed with symbols) we'll need that.

If not generated, check the task manager for any soffice.bin instances left running, kill them and retest. Post the linked crash report.

Otherwise if you are up to it, you could install the Windows SDK, just the debug tools, and catch the crash dump with linked symbols [1]; and, might need to use the Microsoft sysinternals "procdump" utility [2] to catch the dump with -ma settings to create the dump.

Devs won't be able to do a lot with this crash at the 6.0.3.2 x64 build without seeing a dump/stack trace linked to Libreoffice symbols.

=-ref-=

[1] https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg

[2] https://docs.microsoft.com/en-us/sysinternals/downloads/procdump
Comment 2 V Stuart Foote 2018-04-19 16:38:05 UTC
Also, are you connecting to the HP P1102w network printer via WiFi or Ethernet, or both?

And, could you check if with the HP 1102w set as the Windows default printer for the user profile--can you open LibreOffice? And, can you create a Writer document and then use the Format -> Character dialog?  Looking at relationship to bug 116679
Comment 3 Timur 2018-08-16 13:09:10 UTC
Does it happen with 6.0.6.2 or 6.1.0.3?
Please respond to pinpoint the issue.
Comment 4 QA Administrators 2019-03-21 11:11:16 UTC Comment hidden (obsolete)
Comment 5 QA Administrators 2019-05-08 20:37:09 UTC
Dear VistaMail1,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp