Bug 118078 - installation waits on prompt that does not appear
Summary: installation waits on prompt that does not appear
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
Version:
(earliest affected)
6.0.4.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL: https://www.libreoffice.org/donate/dl...
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2018-06-09 12:56 UTC by Dwight Walker
Modified: 2018-08-20 09:42 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


Attachments
UAC (33.01 KB, image/jpeg)
2018-07-17 15:29 UTC, Timur
Details

Note You need to log in before you can comment on or make changes to this bug.
Description Dwight Walker 2018-06-09 12:56:40 UTC
Description:
LibreOffice installation waits on prompt that does not appear until I use task manager to switch to task with prompt. I then OK it and installation proceeds. I did not install as admin. It appears LibreOffice installation may have to run as admin so permission is not required as prompt. I found prompt for permission popped up which is where I got idea to check task manager to see if there were any LibreOffice apps running and there I found LibreOffice installation app was waiting on input but it did not surface to user as prompt till I switched to process and it did. Otherwise LibreOffice install waits forever till I killed install via Task Manager.

Steps to Reproduce:
1. download 64 bit Windows 7 version
2. double click on installation package
3. wait
4. no prompt surfaces to OK installation


Actual Results:  
LibreOffice installation waits forever with no progress bar moving until I switch to LibreOffice installation process with Task Manager and get prompt and OK it and proceed with installation

Expected Results:
LibreOffice installation would continue on with progress bar moving and install taking a few minutes with no need to switch to process via Task Manager to get prompt to OK install


Reproducible: Always


User Profile Reset: No


OpenGL enabled: Yes

Additional Info:


User-Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/66.0.3359.181 Safari/537.36
Comment 1 Xisco Faulí 2018-07-10 11:49:01 UTC
Hello Dwight,
Thanks for reporting this issue.
Could you please share the link from where you download the installer ?

I have set the bug's status to 'NEEDINFO'. Please change it back to
'UNCONFIRMED' once the question has been answered
Comment 2 Timur 2018-07-17 15:29:17 UTC
Created attachment 143598 [details]
UAC

I do not reproduce. 
If I install as user, I get admin password prompt. 
If I do something in the meantime, admin password prompt is minimised to taskbar but still there. When clicked, it can be moved somewhere. In my case, still visible. See Bug 88781.
Comment 3 Dwight Walker 2018-08-17 15:34:30 UTC
(In reply to Timur from comment #2)
> Created attachment 143598 [details]
> UAC
> 
> I do not reproduce. 
> If I install as user, I get admin password prompt. 
> If I do something in the meantime, admin password prompt is minimised to
> taskbar but still there. When clicked, it can be moved somewhere. In my
> case, still visible. See Bug 88781.

I don't have screen dump of when I installed it to prove my point that it was hard to install as the OK button was hidden due to installer problem.
Comment 4 Timur 2018-08-20 09:42:41 UTC
Thank you for reply. But this is InsufficientData or duplicate to Bug 88781.