Fresh install of LibreOffice 6.1.4.2 Mac OS X x86_64 on Macbook Air, downloaded using latest version of Firefox. First attempt to run LibreOffice results in "Verifying..." message which lasted for more than 2 hours. LibreOffice Program would not abort or end. Had to reboot the machine to stop LibreOffice "Verifying...". LibreOffice "Verifying..." prevents other programs from starting/running. Second attempt to run LibreOffice resulted in LibreOffice "Verifying..." (hung) condition. Finally gave up and tried OpenOffice. OpenOffice installs and starts in under 10 minutes (probably 5 minutes or less). All OpenOffice applications run correctly. OpenOffice Mac can't read DOCX or XLSX files, so really want to get LibreOffice running.
Please provide build of macOS and hardware/GPU configuration.
Model Name: MacBook Air Model Identifier: MacBookAir6,2 Processor Name: Intel Core i5 Processor Speed: 1.4 GHz Number of Processors: 1 Total Number of Cores: 2 L2 Cache (per Core): 256 KB L3 Cache: 3 MB Memory: 4 GB Boot ROM Version: MBA61.0099.B20 SMC Version (system): 2.13f9 System Software Overview: System Version: OS X 10.9.5 (13F1911) Kernel Version: Darwin 13.4.0 Boot Volume: Macintosh HD Boot Mode: Normal Secure Virtual Memory: Enabled Time since boot: 3 days 5:43
@craig The following indication from bug 89657 might help : If you install LO, but you don't run it, open up Terminal and do: "ls -al@ /Applications/LibreOffice.app/" You should get a "com.apple.quarantine" in the Terminal output. Issue the command: "xattr -d com.apple.quarantine /Applications/LibreOffice.app/"
@craig : please try my suggestion in comment 3, and report back here if no improvement.
Thanks Alex, that is my intention when I see this machine/client again. The client/friend is not comfortable enough with their computer to perform this unassisted. I'll see the client/friend tomorrow, but we may not have time to look at his computer. Tomorrow will be the first opportunity to discuss when we can schedule time. I realize if everything goes well, what you suggest shouldn't take any time. The issue with computers is always, and how much time will it take if everything goes wrong? He and I won't have any time tomorrow for "computer recovery" if things go wrong. I installed xattr on my Ubuntu Linux system and see "xattr -d" [deletes] some sort of Mac specific attribute. From the man page, "The fourth form (-d) deletes the xattr attr_name." I have no idea how his Macintosh system might respond to this deletion of information. I am quite expert (3+ decades of developer level experience) on Windows/Linux systems, hardly any experience on Mac. Because of my large general base of knowledge this friend/client won't let anyone else touch his Mac computer. I'm trying to help him out. This is his business computer and he relies heavily on its continued operation to support his income. I need to proceed with caution and in a way which has zero chance of leaving him stranded.
(In reply to craig@arno.com from comment #5) > > This is his business computer and he relies heavily on its continued > operation to support his income. I need to proceed with caution and in a > way which has zero chance of leaving him stranded. Hi Craig, I have executed that xattr command for the LibreOffice.app bundle on 3 different Mac production machines at my work at various stages of their lifetime and have had no ill effects, in fact only positive effects, as it allowed me then to start and use LibreOffice. The command removes the quarantine flag set by Apple's Gateway system, that is all. The problem seemed to affect macOS 10.9.5 in particular, but has also occurred on more recent versions of macOS. I would note that your client really ought to consider upgrading his/her machine to a newer one with a recent version of macOS - there are lots of unpatched vulnerabilities in 10.9.5 and the last security update I can find on Apple's website dates back to March 2017 and applied to iTunes only.
In order to install LO on Mac, you need to have admin rights. It is also better to either momentarily deactivate Gatekeeper before starting LO for the first time, and then reactivate it after first launch, or else start LO for the first time via the Open context menu entry (select LibreOffice in the Applications folder, right mouse button click, choose Open.). On first launch, you will be informed by Apple's Gatekeeper system that the "program has been downloaded from the internet and do you really want to launch it" - reply in the affirmative to this question by clicking on open/continue/yes, or whatever the button actually proposes (offhand I don't remember).
*** Bug 124902 has been marked as a duplicate of this bug. ***
Marking as RESOLVE WFM because the poster from duplicate bug 124902 has confirmed that following the advice given in comment 3 allowed them to get LO up and running.