Description: With an existing document Tools -> Options works fine, but if there is no document or you create a new empty document the application crashes. NB. If you type some text into the new, empty document and then go for Tools -> Options it works fine again. Also same problem with Help --> About Steps to Reproduce: A: 1. Open LibreOffice 6.2 2. Click on the 'Options' entry in 'Tools' menu. Or: B: 1. Open LibreOffice 6.2 2. Click on 'About LibreOffice' from 'Help' menu. Actual Results: A: Application crashes. B: Application crashes. Expected Results: A: Options dialog should open. B: About LibreOffice dialog should open. Reproducible: Always User Profile Reset: No Additional Info: If you open a new Writer or other document and type something into it, then the Options dialog appears when you click on Tools -> Options, if you open a pre-existing document and choose Options from Tools menu then dialog also opens correctly. Actully might be a bigger issue than just the Tools -> Options menu Since it crashed when I tried to click on Help --> About for this bug report... Version: 6.2.0.3 Build ID: 98c6a8a1c6c7b144ce3cc729e34964b47ce25d62 CPU threads: 2; OS: Linux 4.18; UI render: default; VCL: kde5; Locale: en-GB (en_GB.UTF-8); UI-Language: en-GB Calc: threaded
Thank you for reporting the bug. To be certain the reported issue is not related to corruption in the user profile, could you please reset your Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and re-test? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the issue is still present
(In reply to Xisco Faulí from comment #1) > Thank you for reporting the bug. To be certain the reported issue is not > related to corruption in the user profile, could you please reset your > Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and > re-test? > > I have set the bug's status to 'NEEDINFO'. Please change it back to > 'UNCONFIRMED' if the issue is still present Right, having just checked by moving my user profile out of the way, I can confirm that it looks like some corruption in my user profile caused the issue since with a clean profile I can now open LibreOffice About and Options dialogs without a document being open. Apologies for the trouble (:* But, now at least the next time something happens I know what my first step, before reporting a bug, will be (:*
FYI: Recently worked out that actually it's the KDE integration bit of LibreOffice that causes the application to crash. If you don't install libobasis-kde-integration (libreoffice.org downloaded version of debs) or libreoffice-kde5 (from Ubuntu repo) then LibreOffice 6.2.2 and later don't crash if you try to do what was mentioned in my bug report.
Moving it back to UNCONFIRMED until someone else confirms it.
so it happens with KDE5 even with a clean profile?
Dear PhotonQyv, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Yes, even with a clean profile. Sorry it has taken so long to get back to you. I've got used to installing it without the KDE-related packages, just using the Gnome-related ones. It has worked perfectly since then.
To further track down the cause, it'd be great if you could test with a daily development build with debug symbols as available at [1] to see whether the issue still occurs there. And if so, to record and attach a backtrace using this build as described at [2], so we can see where the crash happens. [1] https://dev-builds.libreoffice.org/daily/master/Linux-rpm_deb-x86_64@86-TDF-dbg/ [2] https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#GNU.2FLinux:_How_to_get_a_backtrace
I can reproduce this bug in KDE with kde5 VCL in LO 6.3.4.2
I can NOT reproduce this bug in KDE with kde5 VCL in LO 6.3.4.2
Please remove comment #9
(In reply to opensuse.lietuviu.kalba from comment #11) > Please remove comment #9 Thanks for testing. I've tagged the comment as obsolete, which makes it hidden by default.
no problem in Версия: 7.0.0.0.alpha0+ ID сборки: 81d982f176751a6d5f13fcb72f425a29fd077c92 Потоков ЦП: 4; ОС: Linux 5.5; Отрисовка ИП: по умолчанию; VCL: kf5; TinderBox: Linux-rpm_deb-x86_64@86-TDF, Branch:master, Time: 2020-02-28_08:11:33 Локаль: ru-RU (ru_RU.UTF-8); Язык интерфейса: ru-RU Calc: threaded let's close it as WFM PhotonQyv, if you disagree with it and still have a problem, then please make actions from Comment 8 before reopen this bug. Thanks