Bug 124020 - Refusal to install (Win8)
Summary: Refusal to install (Win8)
Status: NEEDINFO
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
Version:
(earliest affected)
6.2.1.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
: 124031 (view as bug list)
Depends on:
Blocks: Installer-Windows
  Show dependency treegraph
 
Reported: 2019-03-12 10:34 UTC by Jan Spaens
Modified: 2019-04-16 09:26 UTC (History)
4 users (show)

See Also:
Crash report or crash signature:


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Description Jan Spaens 2019-03-12 10:34:09 UTC
Description:
Old version 6.1.2 installed. Original MSI no more available caused refusal to install. I manually deleted the LibreOffice folder in program files, cleaned up the registry by removing all references to LibreOffice. Cleaned the registry with CCleaner. After this: Still no possibility to install.
Any chance to have a clean, no-nonsense straightforward forced install?
As an (retired) 45-year experience behind the belt programmer, thanks in advance.
Jan

Actual Results:
No LibreOffice available on this machine

Expected Results:
Installed version of LibreOffice


Reproducible: Always


User Profile Reset: No



Additional Info:
Comment 2 V Stuart Foote 2019-03-12 19:42:52 UTC
*** Bug 124031 has been marked as a duplicate of this bug. ***
Comment 3 Jan Spaens 2019-03-14 10:56:22 UTC
Advise of Julien followed at no avail. Currently impossible to install any version of LibreOffice on this machine.
Comment 4 Mike Kaganski 2019-03-14 20:37:04 UTC
First of all - of course, it would help to clarify what "refusal to install" means: any error messages? which? as a programmer, you surely understand that "it doesn't work" is a poor description. ;-)

Please check this FAQ [1]. Unfortunately, I chose a poor name for the wiki page when creating, with parentheses; so check that trailing closing parenthesis is included.

If there's nothing that helps, please create a log (see in the end of the FAQ), and provide it here to check.

Thanks!

[1] https://wiki.documentfoundation.org/Faq/General/General_Installation_Issues_(Windows)
Comment 5 Xisco Faulí 2019-04-16 09:26:51 UTC
Hello Jan Spaens,
Please follow Mike's comments in comment 4.
Provide a log if it still fails...