Created attachment 154240 [details] crash report Shortly after opening the application, it crashes. Sometimes this is immediate but it can sometimes take a few minutes. It does this even if I have not opened a document. This began happening in the most recent stable version. I have since downgraded, but it still occurs. I have booted in safe mode and deleted my user profile and save state. None of these things seem to make a difference. Crash report attached.
You can give a try to https://wiki.documentfoundation.org/QA/FirstSteps Also, do you have any accessibility tool enabled on MacOs? If yes, could you disable them for the test?
Thanks. I do not use any accessibility tools. The following methods did not help: . Using the most recent stable release . Using older version: Version: 6.2.7.1 Build ID: 23edc44b61b830b7d749943e020e96f5a7df63bf CPU threads: 4; OS: Mac OS X 10.14.6; UI render: default; VCL: osx; Locale: en-US (en_US.UTF-8); UI-Language: en-US Calc: threaded . Deleting user profile I will see if there is another new release I should check.
Did you install any specific fonts? If yes, could you uninstall them for the test?
I have the same crash loop with 6.2.7. when copied and pasted a gmail text for printing. Since then LibreOffice crash just few seconds after start. I downgrade to 6.1.5.2 and also begun to crash the same way. Before this crash behavior where normal Already erased libreoffice from application support directory. Can't capture crash report from apple LO restarts without the crash report. If I start with the terminal get this at every crash: MacBook-Pro-de-Nahum:MacOS nahum$ ./soffice (pkix_CacheCert_Add: PKIX_PL_HashTable_Add for Certs skipped: entry existed (pkix_CacheCert_Add: PKIX_PL_HashTable_Add for Certs skipped: entry existed (pkix_CacheCert_Add: PKIX_PL_HashTable_Add for Certs skipped: entry existed (pkix_CacheCert_Add: PKIX_PL_HashTable_Add for Certs skipped: entry existed (pkix_CacheCert_Add: PKIX_PL_HashTable_Add for Certs skipped: entry existed My iMac don't suffer from this. Thanks in advance. SO: OS X 10.13.6 Macbook pro 13 inch early 2011 16 GB RAM
Created attachment 154274 [details] Crash report Crash after check for updates.
Workaround Disable check for updates autamatically in preferences online update And libreoffice will stop the crash loop.
Alex: thought you might be interested in this one
*** Bug 127637 has been marked as a duplicate of this bug. ***
@Nahum: which frequency were your update checks set to ? Mine are set to weekly, and I don't get random crashes like the ones you are reporting. Do you have any of the other option boxes ticked on the Online Updates dialog ? If so, which ones ?
@Stuart : do you have the same online update settings problem that Nahum has reported ?
Yes. Disabling auto update seems to be a workaround. I will update if that changes.
Only shows on Mac OS X 13 and 14 and any LibreOffice version from 6.1 to 6.3. This crash don't appear on Linux(Centos, Ubuntu) or Windows 10 only Mac. The update frecuency is weekly. Thanks
Created attachment 154316 [details] Online Update Prefs
@Stuart, Nahum : Do you have any of the other option boxes ticked on the Online Updates dialog ? If so, which ones ? No repro for me with Version: 6.3.1.2 Build ID: b79626edf0065ac373bd1df5c28bd630b4424273 Threads CPU : 8; OS : Mac OS X 10.14.6; UI Render : par défaut; VCL: osx; Locale : fr-FR (fr_FR.UTF-8); Langue IHM : fr-FR Calc: threaded and the update preferences indicated in screenshot
@Stuart, Nahum : out of interest, do you happen to have any JDK declared in LibreOffice under Preferences > Advanced ? Just hoping that our online update code doesn't require some kind of Java...
I didn't have JDK declared when this started, but adding it was one of the things I tried in order to resolve the issue on my end originally. It did not appear to have an effect.
[Automated Action] NeedInfo-To-Unconfirmed
Seems very similar to bug 127619, but that one is only reported as affecting macOS 10.13.6
I think I'm getting the same issue. I'm running the lastest LibreOffice (6.3.2.2) on macOS 10.13.6. Where can I find crash reports and logs?
I followed the comment in bug #127619 suggesting to disable auto update, click 'Apply', then 'OK', then quit LibreOffice before it has a chance to crash. It has not crashed since.
(In reply to David Wales from comment #19) > I think I'm getting the same issue. > > I'm running the lastest LibreOffice (6.3.2.2) on macOS 10.13.6. > > Where can I find crash reports and logs? Here is some info for MacOs part: https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#macOS:_How_to_get_debug_information
*** This bug has been marked as a duplicate of bug 127619 ***